Retail Assistant Manager - Secunda at ESKORT

JOB ROLE REQUIREMENTS
QUALIFICATIONS

• Grade 12 (Non-Negotiable)
• Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

• Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.

Key Performance Areas 

• Stock Management.
• Stock Ordering.
• Place orders with factories and other suppliers.
• Follow up on orders.
• Manage deliveries, delivery dates and stock upon arrival.
• Manage stock order volumes.
•  Stock Receiving.

Receive ordered stock.

• Report delivery shortfalls, and damages.
• Follow up on non-received stock.
• Capture received stock on Meat Matrix.
•  Stock controlling.

Daily stock levels reporting

• Run stock depletion  reports- cashiers.
• Balance off with stock receiving.
• Manage stock levels threshold.
• Manage stock shrinkage: stock losses/damages/dumpings.

Housekeeping

• Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
• Always maintain high level of HACCP standards throughout the store.
• Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act..

Employee Management

• Employee Recruitment.
• Onboarding and Induction of new employees.
• Training and Development.
• Employee Relations (Discipline in the workplace).
• Performance Management.
• Employee Wellness.
• Employee Motivation.

Store Organisation

• Display of products on the shelf and create attractive displays at key points in the store ex: check-out ques.
• Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
• Re-arrangement of store shelves and products.
• Managing of non-moving items and display areas.

Cash Management

• Manage and assist with daily cash ups.
• Minimise cash losses.
• Manage picking up and dropping off of cash in the store.
• Manage cash on ATM.
• Manage safety of cash movement within the store.
• Manage and keep the safe secure and locked at all times.
• Customer Service.
• Deliver excellent service to ensure high levels of customer satisfaction.
• Create a store that meets local needs by building an understanding of customer-product preferences. 
• Manage and analyse customer complaints to get insights for improvement of customer satisfaction.
• Be the custodian of customer experience and lead brand loyalty.
• Responding to customer complaints and comments promptly and accurately.
• Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers.

System Administration

• Manage staff clocking via ERS.
• Maintain and understand the system Meat Matrix.
• Manage and maintain CCTV cameras.
• Ensure availability of physical security guards in store.
• Manage the alarm system internally.