Retail Manager at Weylandts Furniture Cape Town (Pty) Ltd

Role overview:

• We are looking for a dynamic, customer-focused Retail Manager to oversee the daily operations of one of our showrooms. This role is responsible for driving sales, managing operational efficiency, maintaining brand integrity, and leading a high-performing team to deliver exceptional customer experiences.

Key Responsibilities:

 Financial Management

• Drive store performance to meet and exceed sales and gross profit targets
• Ensure compliance with discount management KPI
• Manage operating expenses in line with budgets
• Oversee effective stock control processes
• General store administration

Brand & Customer Experience

• Uphold exceptional Visual Merchandising standards and overall store presentation
• Ensure showroom cleanliness and order across all areas
• Deliver a premium, customer-centric shopping experience
• Implement and maintain in-store standards, including music, staff dress code, and customer engagement
• Execute consistent, high-quality business processes

People Management

• Lead, motivate and manage all store staff
• Conduct regular training and development
• Manage performance

Operational Excellence

• Ensure that processes detailed below are executed efficiently and as per company policy
• Sales
• Stock management
• Point of sale
• Visual Merchandising execution
• Back of house operations
• Ensure compliance with company/ internal terms and conditions

What you bring:

• Grade 12/ Matric
• Relevant tertiary qualification (Diploma or degree)
• Minimum 5 years of work experience, with at least 3 years in senior management role
• Previous experience in a consumer-focused retail environment
• Strong track record of achieving and exceeding sales targets
• Excellent financial acumen - analyzing and interpreting sales figures, understanding financial indicators and budget management
• Proficient in working with different systems and technology, including POS and stock management systems
• Available to work retail hours, including weekends and public holidays
• Valid driver’s license and own vehicle essential

Competencies and behaviours for success:

• High-energy, self-motivated leader with a passion for retail
• Strong communication and team leadership skills
• Ability to align teams with business objectives
• Committed to delivering a premium, consistent customer experience
• Collaborative mindset and works effectively with EXCO and senior management
• Focused on maintaining brand standards and driving operational excellence