Retail Systems Analyst at TotalEnergies

Candidate Profile

• 3-5 years working experience in a customer relations and/or business systems environment
• Relevant degree or similar qualification with relevant certifications. IT qualification advantageous.
• Good understanding of TotalEnergies / oil industry business processes & application scopes
• Key competencies include excellent communication (inter-personal) and facilitation skills, with the ability to effectively communicate in a non-technical manner, problem solving ability, attention to detail, with a strong focus to deliver on SLA,s agreed with the business and the ability to work under pressure.
• Strong data collection and analysis skills
• Proficient in English

Other

• Protects operations by keeping information confidential (Data handling)
• Prepare technical reports by collecting, analysing, and summarizing information and trends.
• Critical thinking ability
• A logical approach to problem-solving/Solution orientated
• MS Office suite (MS Projects an advantage)

Activities

The Retail Systems Analyst is the central custodian to track and monitor all Retail IS projects. He/she will interact and support the retail team at large by ensuring efficiency in the use of data and systems

Peripheral Service Station Information Systems Management

• Loyalty Management Systems (LMS)
• Station Master Data (SMD)
• E-Fuel Ordering and administration
• VISTA (Station finder information)
• ESO Data valorisation to optimise SFS NFR

General and support to retail at large

• Policies and procedures
• Innovation competitor reviews
• Apply customer knowledge in enhancing and developing business solutions having regard to the technological constraints in South Africa and NBE

Functions

• Project Delivery Management
• Organize, co-ordinate and monitor interconnected projects
• Liaise with suppliers to ensure efficient service delivery
• Assess project performance and aim to maximize ROI of the team and the team deliverables
• Give input into the resolution of projects’ higher scope issues
• To prepare reports for stakeholders
• To facilitate workshops if required for problem resolution or other matters that are not easily resolvable
• Monitor delivery and ensure that processes are adhered to
• Ensure that the right technology and infrastructure is used and up to date to ensure efficient project delivery
• Collaborate with delivery teams to ensure mapping of client expectations and direction to help ensure projects are as per customer expectations, on-time, on budget and quality
• Testing solutions to validate objectives against customer requirements

Project Management

• Apply IS Methodology, including project categorisation, identification of risks and mitigation thereof, compliance to groups standards and ability to manage projects (sometimes complex projects) across all phases (inclusive of business case/requirements, specifications, and all relevant documentation).
• To schedule and facilitate project workshops with all relevant stakeholders, from project kick off meeting to reviewing the learnings/evaluation of completed projects
• To facilitate Risk management workshops with all required stakeholders and to mitigate the risks accordingly for every project.
• Management of project budget with relevant reporting on status and final commitments on spend
• Project delivery within time, budget, and scope
• Use of relevant templates and documentation to ensure accurate and, consistent communication
• Accurate reporting and document storage using Teams (and other prescribed tools) efficiently
• Co-ordination of project resources (internal and external), including necessary reporting as required.
• Identification, rating, and communication of risks and providing suitable risk mitigations
• Recording of approved project changes and regular reporting on status of projects through project reports, project report back sessions, steering committee meetings, project management tools defined by TotalEnergies, or other as defined from time to time.
• Participation in regular Project Management forums (internal and external) to ensure relevant knowledge and to give input into improvement of processes, templates, procedures relating to project management

Change Management

• Development of training material and training of relevant stakeholders, which will include Retail teams and even dealers on some topics.

Cost and Agility

• To ensure all invoices are aligned to contracts, processed as required and followed up to ensure timeous payment and to reduce risk to the business (i.e. interest suspension of services, etc), as applicable
• To anticipate and plan contract renewals/tenders with the team in the defined and agreed environment
• To identify opportunities to ensure effective cost management and cost reduction

People Management

• Facilitation and communication between the teams and between departments to ensure effective delivery
• To maintain contact and establish a healthy relationship with key stakeholders in business,
• To ensure good, strong team relationships and understanding of requirements, with IS Solutions Analysts and Project Managers
• Works with group contacts and counterparts well, ensuring good relationships are maintained and that local and group environment and context is understood
• Works well with suppliers to ensure good understanding and support of the environment, as required

HSEQ

• To ensure the HSEQ compliancy is applied to each project as required and all safety files necessary completed timeously to prevent unnecessary project delays
• To develop policies, procedures, works instructions as applicable to the relevant project
• To always work with the key values of the organisation being top of mind, i.e. Safety, Respect for each other, pioneer spirit, stand together, performance minded
• To maintain strict confidentiality with regards to information

Governance

• To ensure effective risk management and internal control, including asset management for area of responsibility and procurement compliance
• Ensures that the regulations are adhered to in the commercial practices