Job Vacancies at Excellerate JHI

Core Duties:

Client Contract Management

• Establish clearly defined and measurable service output to meet client business needs.
• Monitor service delivery to client via customer satisfaction survey, audits, supplier evaluations, feedback from property standards and client evaluations.
• Maintain standards of service against JHI business process & SLA.
• Manage Staff
• Develop and cross train staff to create a multi-skilled resource base.
• Manage individual performance productivity, efficiency through setting objectives, counseling and ensuring ongoing development.
• Maintain work performance and standards of conduct in line with policy and legislation, taking corrective and/or disciplinary action as necessary.
• Monitor performance output of supplier’s staff against formal contract and Service Level Agreement (SLA’s) taking relevant/corrective action to resolve any delivery inefficiencies.
• Maintenance of staff discipline
• Training plans approved
• Code of conduct upheld
• Improvement plans in place
• Security Management
• Ensure compliance with client and JHI security standards
• Monitor security systems and procedures

Manage financial performance

• Monitor contract performance against budgets.
• Establish ongoing budget requirement capable of supporting both client and JHI’s business objectives.
• Develop suitable initiatives capable of ensuring client savings and JHI profits.
• Track expenses against forecasts / budget
• Identify and inform of potential expense exposure
• Identify and implement potential savings.
• Comply with procurement standards
• Effective inventory control
• Maintenance Systems
• Manage PPM (preventative planned maintenance) for site equipment
• Ensure adherence to PPM standards
• Ensure compliance to Regulatory requirements
• Health and Safety
• Establish & maintain awareness of both JHI and client Health & Safety policies, procedures & legislation.
• Working knowledge of the Occupational Safety and Health Act to ensure that working practices comply with the legislation.
• Identify and inform to potential exposure on safety and environmental act.

Manage site technical services

• Supply / Control / Maintain / Manage non - production related site equipment which can include
• Steam
• Compressed Air
• Municipal and borehole water
• HVAC and Refrigeration
• Site assets, building and Grounds
• Electrical equipment
• Electricity and Generators
• Handling equipment/hoists
• Dock levelers
• Waste water and effluent
• Steam and condensate reticulation

Manage and Control 3rd Party suppliers

• Catering
• Cleaning
• Security
• Ensure 3rd Party Suppliers comply with delivery requirements
• Supplier Performance measures completed

Projects

• Feasibility study
• Project plan (mechanical)
• Implementation of project plan
• Track expenses against the budget
• Technical support

Reporting

• Operations
• Finance
• EHS
• SLA

Education

Essential

• Minimum Grade 12

Desirable

• Facilities Management Related Qualification

Experience

• 3- 5 years in a maintenance or facilities management role
• 3rd Party supplier management
• PPM Maintenance / Engineering
• Strategic management and planning
• Corporate EHS strategy, standards and requirements
• Security standards
• ISO 9001
• maintenance of buildings
• critical equipment supporting infrastructure e.g. diesel generators, UPS’s etc.

go to method of application »

Role Objectives / Responsibilities: 

Optimize tenant mixes and rental collections in portfolio:

• Preparation of Strategic letting philosophy
• General Lease Administration
• Pro-Active Management of Lease expiry profile
• Tenant Liaison
• Foster relationships with key Retailers
• Provide support and guidance to Leasing teams

Maximize Net Property Income in buildings under managed cluster/portfolio through:

• Optimise Operating Expenses
• Increased Income
• Improve utility management process, maximise recoveries

Complete budgets and obtain approval from Client:

•  Ensure appropriate delivery against set budgets
• Optimize returns

Leadership:

• Improve Employee Satisfaction Survey Ratings
• Ensure appropriate performance management culture
• Diversity Management and Transformation
• Ensure proper adherence to corporate governance practices
• Ensure that annual business strategies are in place for Assets and monitor Application of Strategy
• Mentor and develop team
• Ensure that stakeholders are kept abreast of buildings’ status through monthly reporting on key property management indicators 

Marketing and Branding management:

• Drive approved marketing strategy and brand campaign
• Enhance marketing and branding profile of the complex
• Drive non GLA initiatives 

Ensure that centre management implement day to day risk control:

• Compliance
• Occupational Safety Health & Environment Act adherence
• Core Competency Standards 
• Liaison with key stakeholders in the cluster of operations 

Facilities Management:

• Ensure maintenance requirements are adhered to in line with standard operating manuals
• Ensure tenant installation process is timeous and within quality standard
• Ensure implementation of long term maintenance plan
• Ensure approved CAPEX projects are executed timeously
• Application of new technology and
• Drive sustainability initiatives and ensure compliance to sustainability policy.
• Ensure that tenant fit out process is timeous and in line with design criteria

Education:   

• Matric
• Business Management/Commercial Degree
• Property related certificate/qualification

Experience: 

• 3-5 years experience in a similar role.
• At least 5 years experience in property

 Knowledge required:

• Customer market understanding
• Business procedures, rules and processes
• Legislation and regulations
• Computer literate
• Managerial Skills

Skills required:

• Effective Leadership
• Team Building and Interpersonal Skills
• Self-Motivator and Independent thinker
• Communications Skills (Including ability to present at all levels)
• Organisational Skills