Retails Operations Risk and Security Manager at AVI Limited

Closing Date:2020/02/29

Reference Number:AVI200131-2

Duties and Responsibilities    
RETAIL SECURITY MANAGEMENT

• Liaise with both external and internal role players to ensure risks are constantly identified
• Constantly identify latest trends in security counter measures and effective security controls and standards.
• Perform regular store inspections on existing store base pertaining to Security and Insurance risk
• New Store plans to be scrutinised and all security matters evaluated prior to final sign off by brand
• Monitor installation of electronic security equipment and ensure all electronic security equipment is installed to industry standards
• Pro-actively manage compliance with store security standards and procedures (alarms, CCTV, physical security e.g. roller shutters)
• Manage the relationship with the external security service providers and monitor service levels of security service providers including but not limited to physical guarding, remote CCTV monitoring, armed response, service and maintenance of electronic security equipment
• Plan external audits and assessments with relevant supplier
• Ensure a process is in place that will monitor the uptime on all electronic security equipment especially alarm systems and CCTV
• Have an effective process where non-performing electronic security systems can be reported and be repaired in shortest time possible
• Work closely with AVI Group Asset Protection Manager

INVESTIGATIONS AND STORE INCIDENTS

• First coordinator at store level for incidents e.g. theft, robbery
• Conduct major investigations within 7 working days, ensure investigations reports are finalized within 48hrs of completion of an investigation
• Regular feedback to be given to Operations and HR during investigation process
• AVI Group Risk and Group Asset Protection to be notified on high risk matters and investigations within 24hrs.

STORE CASH, STOCK AND FIXED ASSETS

• Document process flow and suggest improvements to mitigate risk
• Investigate high cash and stock losses and report back to business on findings
• Complete asset verifications as per plan
• Attend to any cash handling queries - within 24hrs

OCCUPATIONAL HEALTH AND SAFETY

• Perform OHASA audits as per a plan
• Perform OHASA checks and sign off new stores within 72hrs of the store opening
• Follow up on injuries and WCA claims

AD HOC / GENERAL

• Investigate ad hoc issues as they arise at head office and warehouse
• Prepare status reports and commentary for Risk and Group Asset Protection and Internal Review Meetings

Competencies    

• Uphold standards and ethics
• Govern and follow rules
• Analyse and solve problems
• Communicate clearly
• Deliver customer service
• Build and use key relationships
• Impact and influence others
• Develop and apply technical expertise
• Remain composed and resilient
• Be flexible and open to change

Experience Required    

• Minimum of 3 years’ experience in a retail operations environment
• At least 5 years’ experience in risk management
• Experience working in cross-functional teams, especially in an environment which includes extensive co-operation with human resources, industrial relations and retail operations departments

Minimum Qualifications Required    

• Matric/Grade 12
• Completed Diploma/Degree in a relevant field of study would be highly advantageous

Knowledge Required    

• Extensive stock management experience
• Knowledge of OHASA Act
• Staying abreast of risk and security market trends, relevant retail operations risk management and changes within legislation
• Conflict/relationship management skills