Retention Consultant: SLS: Sanlam Risk & Savings: Bellville: PG 8 at Sanlam Group

Job Purpose

• To retain business for the Sanlam Savings & Closed business (including but not exclusively Section 14 transfers out).
• The role will, telephonically and through other communication media, liaise with Clients, Brokers, Broker Consultants and Advisors to prevent the outflow of funds.
• To be able to influence and promote retention themes with contracted intermediaries.
• To create additional business for Sanlam by forming relationships with un-contracted intermediaries who are targeting Sanlam clients to transfer them to our competitors.
• This role serves to protect the Sanlam clients from transferring their policies to competitors, whilst at the same time marketing Sanlam’s flagship products to intermediaries and existing clients.
• This is a high-pressure, target-driven role requiring strong negotiation skills and resilience.

What will you do?

• This is a fixed salary and incentive-based role, which includes clawbacks in the event of a policy not staying on the books for the minimum prescribed period. 

Retain Sanlam policies.

• Convince intermediaries and/or clients to remain with Sanlam.
• Compare Sanlam’s products (Retirement Annuities) to competitors’ products.
• Formulate compelling offers to counter that of the competitor products.
• Present and pass on relevant leads to selected intermediaries.
• Keep up to date with market trends and competitor offerings.

Influence existing and new intermediaries.

• Able to convince brokers not to transfer policies or clients away from Sanlam.
• Strong negotiation skills
• Sales skills
• Relationship building capabilities.

Ensure ease of processing and administration of business for intermediaries and clients

• Process conversion applications or plan alterations as hassle-free as possible.
• Extract quotes and other client information.

Build partnering relationships.

• Build partnerships with Advisors, Brokers, and Brokers Consultants
• Take action where good service has been compromised.
• Ad hoc tasks

What will make you successful in this role?

Qualifications:

• Grade 12.
• RE5 Certificate Representative / RE5 Certificate in Banking.
• Relevant tertiary qualification in Financial Services or related field.
• Valid DOFA date (Date of First Appointment in the Financial Service Industry – registered with the FSCA).
• FAIS accreditation with 120 credits.

Experience:

• At least 2 years' relevant experience.
• Sanlam Financial Advisor experience will be an advantage.

Knowledge:

• Knowledge of Life Assurance or Financial Services.
• Knowledge of Savings and Investment products (specifically Retirement annuity plans and Savings products).
• Knowledge of Section 14 transfers.
• Knowledge of Sanlam Risk and universal life products will be an advantage.
• Knowledge of Sanquote, Sentrix and other Sanlam financial advisor applications will be an advantage.

Competencies:

• Communicates effectively (English & Afrikaans)
• Business acumen
• Decision quality
• Telephony skills
• Build relationships
• Analytical thinking
• Plans and aligns  
• Cultivates innovation
• Customer focus
• Collaborates
• Influencing and gaining commitment
• Drives results
• Being resilient
• Computer skills