RMB Transactional Banking Portfolio Manager at Rand Merchant Bank

Job Description

To drive Transactional Banking growth and product penetration via business development and cross sell in the organisation’s target customer sectors with existing clients.

• Foster strong relationships with existing clients to understand the clients objectives, and market relevant product-based solutions to the clients’ needs to enable them to maximise their cashflow position, i.e., optimise their payables and receivables
• Develop and implement plans to promote transactional banking products and services within target customer sectors
• Identify the opportunities to optimise the businesses working capital and cash management requirements more broadly and bring in other specialists as necessary 
• Focus on assisting all corporate clients to interact more efficiently with the bank, as well as the promotion of new products and solutions where appropriate. 
• Identify existing and developing trends within the client’s environment and anticipate queries that may arise
• Implement defined Service Action Plans, use data driven insights and performance monitoring
• Action cash management reports to avoid loss of revenue by ensuring that all new and existing accounts are correctly linked
• Incorporate potential client queries into sound client service plans aligned to the client’s business needs.
• Lead all proactive transactional banking related matters with the client
• Identify cross-selling opportunities within the existing client base and collaborate with internal stakeholders to execute cross-selling initiatives and strategies
• Promote bundles banking solutions to clients to maximise revenue and deepen client relationships
• Collaborate closely with Coverage as the escalation point for clients’ transactional banking related matters
• Work closely with the client service suite to derive insights into the types of queries being raised by the client, and act as an escalation point for the client when queries logged by the client are not resolved accurately and timeously.
• Support and/or facilitate documentation requirements to execute the client’s credit-related activities (including, but not limited to credit application, credit facilities loading or reduction, commitment fees age analysis and invoicing, excess reports and general facilities utilisation reporting), with input from the Relationship Manager Leverage existing client relationships to drive initiatives, ensuring optimal utilisation of banking products and services to meet client needs while maximising revenue generation
• Conduct regular portfolio reviews to assess profitability and identify areas for improvement
• Ensure compliance with regulatory requirements and internal policies related to transactional banking activities
• Maintain and update client mandates including account signatories, resolutions, and telephonic mandates
• Set the client service engagement plan for managing the Clients within the allocated portfolio, distinguishing the sub-segments and their unique requirements (e.g., priority Clients) 
• Set specific goals and objectives for each customer and develops a roadmap of meeting these goals and objectives per client
• Forecast and assess the Client’s volume of business transactions and ensure the maintenance of these volumes each month