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  • Posted: Mar 18, 2025
    Deadline: Not specified
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  • We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world’s wilderness, together. With operations in eight African countries, we offer a wide array of life-changing career opportunities. We are the pioneering collect...
    Read more about this company

     

    Roaming IT Support

    Detailed Responsibilities

    Infrastructure Maintenance & Troubleshooting

    • Conduct on-site and remote troubleshooting of network, server, and hardware infrastructure issues.
    • Ensure minimal downtime by promptly addressing escalated infrastructure-related incidents.
    • Perform regular maintenance and health checks on IT infrastructure.
    • Support all systems that Wilderness use.
    • Provide all users with quick, efficient and accurate support.
    • Be involved in the installation updating and maintenance of desktop and laptop computer systems

    Deployment & Configuration

    • Set up, configure, and upgrade infrastructure components, including servers, routers, switches, and firewalls.
    • Ensure compliance with company standards and best practices during deployment activities.
    • Assist in rolling out enterprise-wide IT infrastructure initiatives across multiple locations.

    Monitoring & Reporting

    • Proactively monitor infrastructure performance and security to identify and mitigate risks.
    • Provide detailed reports on infrastructure status, changes, and recurring issues.
    • Collaborate with IT teams to enhance monitoring solutions and tools.

    Collaboration & Stakeholder Support

    • Liaise with on-site staff and external vendors to address infrastructure needs and challenges.
    • Provide end-user support for infrastructure-related concerns across multiple locations.
    • Participate in planning and implementation of infrastructure projects with cross-functional teams.

    Documentation & Knowledge Sharing

    • Maintain accurate and up-to-date documentation of infrastructure assets, configurations, and procedures.
    • Share knowledge and provide training to local IT teams for improved infrastructure management.
    • Develop best practices and standard operating procedures for infrastructure operations.

    Compliance & Risk Management

    • Ensure adherence to IT policies, security protocols, and regulatory requirements during all operations.
    • Identify and address potential infrastructure vulnerabilities and recommend improvements.
    • Support disaster recovery and business continuity planning efforts.

    CANDIDATE PROFILE

    Qualification:

    • Matric
    • Relevant IT qualification
    • CompTIA N+ Certification preferred

    Experience:                 

    • 5- 8 years’ experience in similar position
    • Minimum 5 years’ experience working with Azure, Active Directory, DNS, and Office 365.
    • Minimum 5 years’ experience troubleshooting network-related/site down issues.
    • Proven experience in a technical support role, with a focus on Level 3 responsibilities
    • Excellent knowledge of computer systems, software applications, and advanced troubleshooting methodologies.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Wilderness on wilderness.simplify.hr to apply

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