Roaming IT Support at Wilderness

Detailed Responsibilities

Infrastructure Maintenance & Troubleshooting

• Conduct on-site and remote troubleshooting of network, server, and hardware infrastructure issues.
• Ensure minimal downtime by promptly addressing escalated infrastructure-related incidents.
• Perform regular maintenance and health checks on IT infrastructure.
• Support all systems that Wilderness use.
• Provide all users with quick, efficient and accurate support.
• Be involved in the installation updating and maintenance of desktop and laptop computer systems

Deployment & Configuration

• Set up, configure, and upgrade infrastructure components, including servers, routers, switches, and firewalls.
• Ensure compliance with company standards and best practices during deployment activities.
• Assist in rolling out enterprise-wide IT infrastructure initiatives across multiple locations.

Monitoring & Reporting

• Proactively monitor infrastructure performance and security to identify and mitigate risks.
• Provide detailed reports on infrastructure status, changes, and recurring issues.
• Collaborate with IT teams to enhance monitoring solutions and tools.

Collaboration & Stakeholder Support

• Liaise with on-site staff and external vendors to address infrastructure needs and challenges.
• Provide end-user support for infrastructure-related concerns across multiple locations.
• Participate in planning and implementation of infrastructure projects with cross-functional teams.

Documentation & Knowledge Sharing

• Maintain accurate and up-to-date documentation of infrastructure assets, configurations, and procedures.
• Share knowledge and provide training to local IT teams for improved infrastructure management.
• Develop best practices and standard operating procedures for infrastructure operations.

Compliance & Risk Management

• Ensure adherence to IT policies, security protocols, and regulatory requirements during all operations.
• Identify and address potential infrastructure vulnerabilities and recommend improvements.
• Support disaster recovery and business continuity planning efforts.

CANDIDATE PROFILE

Qualification:

• Matric
• Relevant IT qualification
• CompTIA N+ Certification preferred

Experience:                 

• 5- 8 years’ experience in similar position
• Minimum 5 years’ experience working with Azure, Active Directory, DNS, and Office 365.
• Minimum 5 years’ experience troubleshooting network-related/site down issues.
• Proven experience in a technical support role, with a focus on Level 3 responsibilities
• Excellent knowledge of computer systems, software applications, and advanced troubleshooting methodologies.