Rules Consultant, CS Compliance & Risk Management at Visa

Job Description
Team Summary

• The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are partners to Visa’s clients, providing expertise to support and successfully grow their business.
• The role of the Visa Rules Management team (VRM) is to establish and enforce common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The services provided include Rules management, Dispute adjudication, Contract management and external Standards Body Management, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

What a Rules Consultant does at Visa:

• This is an individual contributor role, responsible for providing support with respect to creating and implementing compliance solutions that meet regulatory and strategic compliance objectives of Visa Inc. and its Clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals.
• The role will primarily focus on reactive cases/incidents and may be exposed to working on proactive regional and/or global compliance initiatives in both AP and CEMEA. The role will manage compliance cases/incidents and ensure that Non-Compliance Assessments are assessed, deferrals granted when appropriate and agreed to incentivize compliance.

The expectations of this role include the following and is not limited to:

• Monitoring, investigating, and validating the compliance status of Clients and where necessary to agree and execute corrective measures 
• Managing internal and external (when needed) relations within the context of compliance enforcement and non-compliance assessments and processes escalating where appropriate to the Visa Rules Management as required
• General Client compliance with the Visa Rules covering:
  • Assessment of the severity of the violation
  • Case Management until resolution is achieved
  • Imposing Non-Compliance Assessments, if required
  • Implementation of remediation plans and/or waivers in conjunction with Visa Rules Management Development staff members
  • Communication with Clients, Internal Stakeholders, and rule business owners
• Management of multiple compliance actions with Business Function owners at any one time prioritizing as appropriate and provision of direction to staff in various Visa business functions
• Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to inquiries and / or questions related to Compliance activities and ensure understanding and compliance with the Visa Rules
• Develop and maintain good relationships with regional offices in AP and CEMEA to ensure Visa Rules Management team initiatives and best practice effectively introduced across both markets
• Assist in defining the annual strategy and objectives and plans to support the regions in accordance with strategy as directed by Senior Director, Visa Rules Management
• Responsibility and accountability for the execution of the Visa Rules Management procedures, as developed and updated over time as the function progresses
• Must manage independently to priorities liaising with business functions as required based on Visa strategy and key business drivers to ensure revenue is maximized.

Why this is important to Visa

• The role is primarily accountable for support with the reactive compliance initiatives/tasks in the AP and CEMEA regions addressing all inquiries and all potential violations. As required, the role may also be engaged in the proactive reviews and proactive regional compliance initiatives as part of a bigger project group. 
• The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and processes escalating where appropriate to the Visa Rules Management senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa.
• The jobholder will work independently under limited supervision. The role requires working with different Business Functions in both AP and CEMEA regions as well as global teams. The role will also interact with senior Visa Inc. staff and Local and Regional Management to facilitate compliance with the Visa Rules.

What you will need:

• You will have a high degree of mental agility to diagnose issues and take the lead to solve them collaboratively working across Visa both in AP and CEMEA and globally as required. As a candidate you should have:
• Bachelors/Degree or equivalent (8+years) with extensive work experience.
• Strong interpersonal skills and proven abilities in negotiating and influencing customers and staff, including strong written and verbal communications skills.
• Excellent writing and verbal skills to convey complex topics in “Plain English”.
• Strong analytical aptitude and demonstrated track record of working with data to develop business-oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions.
• Good project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level.
• Experience gathering business requirements and translating needs into successful deliverables.
• Excellent research and analytical skills.
• Ability to effectively work under pressure and adhering to tight deadlines.
• Ability to set priorities and manage expectations, and work both as part of a team and independently.

What will also help:

• Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body and knowledge of Visa Rules.
• Awareness and understanding of Visa and Client / Industry business priorities.
• Understanding of Visa products, services, and systems.
• Multi-lingual capability in at least one other language supported in the Europe region.
• Working (intermediate) knowledge of Microsoft Office, SharePoint.
• Visa experience or in-depth knowledge of the payment solutions industry is highly desired – especially Card Payments, ACH or Push Payments and the relevant network operating rules.

Projects you will be a part of:

• As part of the team, you will get opportunity to work on strategically important initiatives for clients and Visa, including but not limited to:
• Working with in-country and HUB business teams to support compliance initiatives and incidents in both AP and CEMEA regions
• Working with regional and global stakeholders to deliver as well as senior management in markets and both regions seamless client experience
• Engage in learning and understanding new products, services, risk and government initiatives, as part of your work to support Visa and client objectives