SA Logistics Group Account Analyst at The South African Breweries (SAB)

End Date: September 18, 2026

Key Roles and Responsibilities:

Key Account Engagement

• Manage and facilitate engagement with Key Account commercial departments, providing data-driven analytics for monthly, quarterly, and annual customer performance reviews.
• Negotiate Service Level Agreements (SLAs), support collaborative forecasting processes, and maintain strong relationships with key stakeholders.
• Bridge internal communication gaps across departments to improve Key Account customer-centricity.
• Ensure that AB InBev's ways of working are understood by customers and that any issues or queries are communicated timeously to internal management.
• Understand how each major Key Account measures AB InBev's performance and establish monthly routines to address customer pain points.
• Act as the primary point of contact for Key Accounts, addressing Proof of Delivery (POD) queries after deliveries have been executed.
• Implement Global Key Account Management practices as outlined in the Key Account Toolkit.
• Align customer scorecards and performance matrices with internal KPI calculations and provide weekly reporting to Key Account Managers.

Customer Experience Surveys (Key Accounts)

• Engage with all Key Accounts participating in the Advantage Survey and act as the custodian of identified process improvement opportunities.
• Track and report on projects implemented in response to the secondary drivers identified through the Advantage Survey.
• Monitor customer satisfaction and support the implementation of initiatives that enhance the overall customer journey.

Order Management

• Monitor and track customer orders, ensuring timely delivery and resolution of any issues arising during the order fulfilment process.
• Coordinate with Group Accounts and Purchasing teams to ensure accurate master data and system alignment.
• Implement and maintain order management systems and processes to streamline operations.
• Analyse order data and trends to identify improvement opportunities and implement corrective actions.

Internal Excellence Programmes (LCP)

• Conduct training sessions, implement quality control measures, and analyse data to identify areas for improvement.
• Design and deliver training programmes to enhance the skills and knowledge of logistics team members.
• Monitor key performance indicators (KPIs) to measure the effectiveness of Internal Excellence Programmes.

Continuous Improvement

• Proactively identify opportunities for process optimisation and cost reduction within the logistics function for Key Accounts.
• Drive and deliver mode evolution initiatives and expectations within Key Accounts.
• Stay informed of industry trends and global best practices to drive continuous improvement in logistics operations.
• Collaborate with external partners and industry experts to gain insights and benchmark performance.
• Regularly review and analyse logistics data to identify optimisation opportunities and implement appropriate solutions.

Strategic Project Implementation

• Execute and report on strategic projects aimed at improving the efficiency and effectiveness of logistics operations.
• Collaborate with cross-functional teams to track project plans and ensure successful implementation.
• Monitor project progress, identify risks and issues, and escalate concerns to management where necessary.

Customer Experience Centre (CXC) Engagement

• Collaborate with the Customer Experience Centre (CXC) to understand logistics requirements and develop customised solutions.
• Manage engagement and alignment with the CXC team to support Global Excellence Programmes (LCP).
• Build and maintain strong relationships with key stakeholders across T2 and CXC.
• Act as the primary point of contact for order management queries between Distribution Centres and CXC, ensuring timely resolution of inquiries and concerns.
• Monitor customer satisfaction and report on Logistics Customer Experience KPIs that enhance the overall customer journey.
• Monitor delivered orders and provide feedback on route deviations and root causes.
• Manage the new customer onboarding process and ensure data accuracy is maintained.
• Monitor and analyse new customer ordering behaviour.

Key Competencies and Attributes:

• Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.
• SAP experience is mandatory.
• Good understanding of sales, logistics, and operational processes.
• Strong analytical and reporting capabilities.
• Ability to interpret data and translate insights into actionable business improvements.

Minimum Requirements:

• Relevant three-year university degree in Logistics, Supply Chain Management, Finance, Business Management, or a related field.
• Minimum of 3 years' experience in Customer Experience Management and/or Commercial functions.
• Experience in data analytics with intermediate to advanced Microsoft Excel proficiency.
• Experience working within a sales-oriented organisation.
• Sales and Distribution experience will be advantageous.