Sales and Backorder Assistant - Johannesburg at BCE Foodservice Equipment

Job Description

• We currently have a vacancy for a Sales and Back Order Assistant based in Johannesburg.
• The successful candidate will be responsible for managing the back order process from entry through to finalisation, handling customer feedback and order status queries, preparing back order reports, and assisting with the receiving and processing of sales orders.
• To be successful in this role, you should be a responsible, target-driven team player with exceptional communication, organisational, and time management skills. You should have a strong customer-service focus, excellent attention to detail, and the ability to work efficiently in a fast-paced environment.
• Ultimately, your role will be to ensure that back orders are processed accurately and efficiently, while providing customers with consistent, professional, and responsive service.

Key duties and responsibilities will include, but will not be limited to:

• Manage entire back order process from entry to finalisation.
• Manage all customer feedback requirements regarding Order Status, Backorder Reporting and general inquiries in adherence to all policies & procedures.
• Handling customer complaints as far as possible and referring appropriately when necessary.
• Keep accurate back order sales records and lost sales records.
• Consult with customers to confirm releasing of back orders in a timeously and accurate manner.
• Develop positive relationships with customers and provide professional Customer Service and Support
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.
• Assist in the receiving and processing of sales orders.
• Performing general administrative and other duties relating to internal and external sales.
• Delivering consistent excellent customer service.

Qualifications, skills and experience:

• Grade 12 /Matric
• Relevant Tertiary qualification (highly beneficial)
• At least one year’s previous experience in a similar role.
• Fully computer literate with MS Office
• SAP experience (preferred)
• Exceptional communication and interpersonal skills.
• Able to work under pressure.
• Customer orientated and focused on service delivery.
• Responsible, honest, reliable team player who is target-driven with a personal desire to succeed.
• Vibrant personality.
• Ability to manage customer’s expectations and excel in the provision of service
• Time management skills and excellent sense of accuracy and attention to detail
• Excellent listening skills
• Problem solving skills