Fresh Vacancies at BCE Foodservice Equipment

Job Description

• We are looking for an experienced Warehouse Inbound Manager to take ownership of our inbound warehouse operations and lead the teams responsible for Receiving, Credit & Returns, Administration & Housekeeping.
• This is a hands-on management position suited to someone who has strong warehouse experience, understands the importance of stock accuracy and process discipline, and is confident managing people, performance and day-to-day operational challenges.

Key Responsibilities

• Warehouse & Receiving Operations
• Manage the daily operation of the Receiving and supporting warehouse functions.
• Oversee the receiving and off-loading of supplier trucks and containers
• Ensure stock is received accurately, checked against supplier documentation and confirmed in good order and condition.
• Ensure all stock is correctly barcoded, labelled and processed before being released into the warehouse.
• Ensure receiving procedures and SOPs are consistently followed.
• Manage the movement of stock between departments, including stock transfers and production/build-up orders.

Inventory & Stock Control

• Drive high levels of inventory accuracy and stock control.
• Manage and participate in regular cycle counts and stock takes.
• Monitor and investigate stock variances, shortages and missed picks.
• Ensure corrective actions are implemented and provide feedback to management.
• Maintain accurate warehouse records and documentation.

Credit & Returns / Administration

• Manage the Credit & Returns process, ensuring returned goods are correctly identified, documented and processed.
• Ensure accurate filing and control of PODs, credit notes, route sheets and other warehouse documentation.
• Ensure outstanding documentation is followed up and resolved.
• Housekeeping & Warehouse Standards
• Maintain high standards of warehouse cleanliness, organisation and housekeeping.
• Ensure stock is safely stored and pick faces and bin locations are accurate and replenished.
• Monitor stacking, storage and warehouse safety requirements.
• Manage forklift drivers and ensure equipment is correctly and safely utilised and maintained.

People Management

• Lead, coach, train and develop the warehouse teams.
• Set clear KPIs, productivity targets and individual performance objectives.
• Monitor performance and implement improvement plans where required.
• Manage recruitment, training, discipline and performance management.
• Conduct regular team meetings and maintain strong communication across the department.
• Safety, Cost Control & Continuous Improvement
• Ensure compliance with company policies, SOPs and Occupational Health & Safety requirements.
• Promote a strong safety culture and ensure employees are appropriately trained.
• Manage labour utilisation and control operating costs, including overtime.
• Identify inefficiencies and implement improvements to increase productivity, accuracy and service levels.
• Take ownership of daily operational problems and ensure they are resolved quickly and effectively.

Minimum Requirements

• A relevant tertiary qualification
• 5+ years' experience in warehouse operations, with at least 2–3 years in a supervisory or management position.
• Strong practical experience in receiving, inventory control and warehouse management.
• Experience managing a team in a busy warehouse environment.
• Proven experience with stock takes, cycle counting, stock variances and inventory investigations.
• A strong understanding of warehouse processes, SOPs and stock movements.
• Experience managing warehouse productivity and performance through measurable KPIs.
• Good knowledge of warehouse safety and OHSA requirements.
• Experience with an ERP or Warehouse Management System.
• Strong computer, reporting and administrative skills.
• Excellent communication, organisational and problem-solving abilities.

The Right Person

• We are looking for a hands-on warehouse leader, not someone who only manages from an office.
• You should be comfortable being on the warehouse floor, directing the team, resolving operational issues, checking processes and holding people accountable for performance.
• You will need to be structured, decisive, solutions-focused and performance-driven, with the ability to maintain high standards while developing and motivating your team.

go to method of application »

Job Description

• We currently have a vacancy for a Junior Customer Service Agent based in Johannesburg and we looking for a vibrant, energetic, and customer-focused individual to join our team. The successful candidate should have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service.

Key duties and responsibilities (including but not limited to):

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding order statuses, Backorder reporting and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:

• Grade 12/Matric equivalent
• Qualification in Sales – distinct advantage
• Previous experience in a customer service department and/or a call centre (distinct advantage)
• Excellent communication skills (both verbal and written)
• Excellent command of the English language
• Data capture accuracy & attention to detail
• Ability to manage customer’s expectations
• Customer focused – ability to excel in the provision of service
• Energetic/shows initiative and have ability to work under pressure
• Ability to consistently deliver quality service even when under pressure
• Time management skills and self-starter
• Product application knowledge of catering equipment an advantage
• PC literate (SAP, Microsoft Office packages including outlook)
• Excellent listening skills
• Problem solving ability
• Team player

go to method of application »

Job Description

• We currently have a vacancy for a Sales and Back Order Assistant based in Johannesburg.
• The successful candidate will be responsible for managing the back order process from entry through to finalisation, handling customer feedback and order status queries, preparing back order reports, and assisting with the receiving and processing of sales orders.
• To be successful in this role, you should be a responsible, target-driven team player with exceptional communication, organisational, and time management skills. You should have a strong customer-service focus, excellent attention to detail, and the ability to work efficiently in a fast-paced environment.
• Ultimately, your role will be to ensure that back orders are processed accurately and efficiently, while providing customers with consistent, professional, and responsive service.

Key duties and responsibilities will include, but will not be limited to:

• Manage entire back order process from entry to finalisation.
• Manage all customer feedback requirements regarding Order Status, Backorder Reporting and general inquiries in adherence to all policies & procedures.
• Handling customer complaints as far as possible and referring appropriately when necessary.
• Keep accurate back order sales records and lost sales records.
• Consult with customers to confirm releasing of back orders in a timeously and accurate manner.
• Develop positive relationships with customers and provide professional Customer Service and Support
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.
• Assist in the receiving and processing of sales orders.
• Performing general administrative and other duties relating to internal and external sales.
• Delivering consistent excellent customer service.

Qualifications, skills and experience:

• Grade 12 /Matric
• Relevant Tertiary qualification (highly beneficial)
• At least one year’s previous experience in a similar role.
• Fully computer literate with MS Office
• SAP experience (preferred)
• Exceptional communication and interpersonal skills.
• Able to work under pressure.
• Customer orientated and focused on service delivery.
• Responsible, honest, reliable team player who is target-driven with a personal desire to succeed.
• Vibrant personality.
• Ability to manage customer’s expectations and excel in the provision of service
• Time management skills and excellent sense of accuracy and attention to detail
• Excellent listening skills
• Problem solving skills