Sales Assistant, Telesales, Road Logistics at DSV

Minimum Requirements - Non Negotiable

• Basic Minimum Requirement : Matric/Grade 12
• Min 2 years working in Telesales in a logistics or related environment
• Tertiary Qualifications : Added Advantage
• Computer Literacy Level - MS office: Intermediate

Skills / Competencies

• Sound geographical knowledge of South Africa
• Self-motivated
• Good communication skills
• Strong inter-personal and motivational skills
• Ability to liaise effectively with senior client personnel and colleagues at all levels
• Punctuality and good time management skills  
• Good administrative skills 
• Ability to adapt to a rapidly changing environment/technology
• Ability to work under pressure
• Ability to work without supervision
• Client empathy and ability to liaise effectively
• Must be someone that works well within a team
• Creative thinking skills.
• The patience and ability to engage customers in conversation.
• Good sales ability
• The ability to handle rejection and stress in soliciting customers

Duties and Responsibilities

• Implementation of accounts – process and project management
• Manage client relationship.  Telephonic contact with each customer allocated to their base every month.
• Weekly capturing of activities and minutes of meetings onto the MS Dynamics Platform Monthly billing and financial reporting to customers (if needed)
• General administrative duties
• Managing of the customer base DSO’s (ensure that clients are up to date with their payments)
• Must be able to assist with ClientZone queries and training where needed
• Ensure required monthly targets are met / Meeting sales quotas.
• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, feedback on service offerings by DSV
• Keeping up to date on all DSV offerings and informing customers of new service offerings.