Sales Associate - Somerset West at Helderberg Personnel

Responsibilities- Shop and Online:

• Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed.
• Communicate expected delivery dates and follow up with customers to ensure content delivery.
• Manage the day-to-day operations for the Store and Online.
• Assist with delivery routings for Online.
• Check and manage adequate stock levels for the store and Online.
• Manage shop with all incoming calls and walk in customers.
• Assist with regular stock takes in store.
• Assist when required with processing and track online orders from back end to automatic sales order to invoice.
• Ensure all orders are packed timeously.
• Ensure paperwork is completed correctly.
• Follow up immediately on customer queries and complaints, resolve through excellent customer service.
• Consistently meet the stores sales goals.
• Assess customer needs and provide assistance and information on product features.
• Assist all customers in the store and answer their queries.
• Achieve store’s sales targets on a monthly, quarterly and yearly basis.
• Ensure stock is presentable, within consumable dates and the store is clean and presentable at all times.
• Remain knowledgeable on products offered and discuss available options.
• Process point of sale purchases.
• Handle return of products.
• Comply with inventory control procedures.
• Suggest ways to improve sales (eg planning marketing activities, changing store designs etc).
• Working hours Monday to Friday 08:00 – 17:00.

Requirements:

• Proven retail experience.
• Minimum Matric with mathematics.
• Hands on experience with point of sale would be advantageous.
• Familiar with inventory procedures and stock take.
• Computer literate (MS Word, Excel, Outlook).