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  • Posted: November 21, 2019
    Deadline: Not specified
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  • Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


    Read more about this company

    Sales Consultant

    • Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
    • Telephonically guide customers through the product offering, pricing, terms and conditions.
    • Provide accurate and efficient quotation/s to customers.
    • Maintain an agreed lead to sale ratio.
    • Maintain an agreed lead to quote ratio.
    • Maintain an agreed quote to sale ratio.
    • Required to work shifts as scheduled.
    • Manage all allocated leads.
    • Sell according to agreed targets for the day.
    • Maintain a 90% QA average on all calls.
    • Accurately and efficiently capture all customer data.
    • Finalise calls at point of contact, where possible.
    • Forward accurate policy documents to customers within mandated timeframes.
    • Deal with all customers in a professional manner in strict accordance with businesses culture, products and quality standards.
    • Manage time and workloads to ensure that deadlines and targets are met.
    • Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.

    Quality service delivery

    • Provide customer services in line with quality and performance standards.
    • Build positive customer relations and solve or escalate customer queries and complaints.
    • Gather feedback on customer satisfaction and report to the relevant parties.
    • Proactively suggest improvements in customer service and relations where applicable.
    • Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

    Cost control and governance adherence

    • Proactively ensure use of time, of resources, money, materials or equipment is in line with organisational policies and procedures.
    • Comply with corporate governance policies, procedures and standards.
    • Operate within agreed mandates.

    Quality people practices

    • Align own behaviour with the organisation culture and values.
    • Share and transfer product, process and systems knowledge to colleagues.
    • Collaborate and work with the iWYZE team to deliver required service levels.
    • Actively participate in the iWYZE team to ensure functional balanced scorecard objectives are achieved.
    • Ensure achievement of own performance objectives.
    • Actively share information with other team members regarding successes, issues, trends and ideas.
    • Actively participate in own professional development and career path.

    Job Requirements

    • Grade 12
    • Appropriate insurance qualification (FAIS & RE non-negotiable)
    • 2 years’ experience working in a call centre. Long Term Insurance experience would be advantageous.

    Method of Application

    Interested and qualified? Go to Old Mutual on careers.ominsure.co.za to apply
  • MYJOBMAG.CO.ZA
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