Sales & Customer Support Agent at RecruitMyMom

Job Description

• This is a remote position.
• A developing advisory and compliance-focused company is seeking a reliable and results-driven remote part-time Sales & Customer Support Agent to support and increase its growing client base. This role is ideal for a confident communicator who excels in warm lead conversion, proactive business development, and cold calling, while also providing professional, ongoing customer support.
• The successful candidate will work approximately 20 hours per month and will play a key role in nurturing leads, supporting clients, and ensuring a positive end-to-end customer experience.

Responsibilities:

• Follow up on inbound and warm sales leads and convert them into confirmed sales
• Cold calling and business development 
• Engage with prospective clients to understand their needs and clearly explain the services.
• Provide professional customer support to existing clients, responding to queries via email, phone, or online platforms.
• Maintain accurate records of client interactions, sales activity, and follow-ups.
• Support onboarding of new clients by ensuring all required information and documentation is completed.
• Collaborate with internal consultants to ensure smooth handovers and ongoing client satisfaction.
• Assist with basic administrative tasks related to sales and customer support as required.

Requirements

• Proven experience in sales, lead conversion, or client-facing roles (inside sales, account management, or customer support).
• Strong communication skills, with the ability to build trust and rapport remotely.
• Comfortable working independently and managing time effectively in a part-time, remote environment.
• Confident in handling objections and guiding clients toward informed decisions.
• Strong organisational skills and attention to detail.
• Experience working with CRM systems or similar tools is advantageous.