Sales Engineer at Mimecast

About The Role

As a Mimecast Sales Engineer (SE) you will provide a sales enablement function mapping Mimecast’s product suite to Customers business and technical requirements in a seamless, easy and uninterrupted way. Based in our Johannesburg office, this position is a technical pre-sales role supporting the sales activities of our Middle East and Africa sales team. The successful candidate will be an enthusiastic professional with in-depth technical abilities as well as a commercial acumen and sales skills. This is a great opportunity for someone who has a background in pre-sales or an experienced IT professional with strong communication skills looking to move out of the back office. Travel 25% to 50%

• Pre-Sales Support . Provide technical advice and support to sales opportunities by engaging with technical contacts within customer and reseller partner organizations. Ensure the Mimecast service is positioned correctly, understood by customers and any technical objections are overcome.
• Technical Qualification Consulting. Provide product demonstrations, presentations to senior customer contacts, Proof of Concepts and writing formal RFP response documents. Work with our sales colleagues by providing input into the qualifications and sales strategies in partnership with sales.
• Training and Developing Partners. Ensure Mimecast reseller partners are capable of selling and supporting Mimecast services. Train partners and develop close working relationships with various technical staff in the reseller partner organization.
• Product Feed-back . Interface with product management, marketing, business development and training to help ensure Mimecast solutions are meeting the needs of customers and prospects. Provide feedback on product features, functionality, marketing positioning and competitive differentiation.

Responsibilities

Key Responsibilities:

• Sales enablement:
  • Position Mimecast’s solutions as business benefit relevant to the audience and/or decision makers (CIO’s, CTO’s, CISOs, CFO’s, Technical Teams and Sales people)
  • Meaningful and impactful Technical and Product demonstrations
  • Achieve trusted technical advisor status within all customer engagements (especially with CISO and security teams)
  • Identify and mitigate all technical risks associated with Mimecast implementations to improve sales closure ratios and ensure customer satisfaction;
• Build pre-sales competencies within all Mimecast and Channel Partner sales teams
• Relationship building and networking
• Superior customer service
• Contribute strategically to the evolution and progression of the Sales Engineering Department within South Africa
• Contribute to Sales Engineering best practice knowledge base
• Contribute to and deepen organizational security knowledge
• Contribute to customer acquisition case studies
• Contribute to product evangelism initiatives
   

Qualifications

Essential Skills and Experience:

Within this corporate IT environment, you will be required to have:

• Demonstrable relevant experience in a reputable technology vendor or reseller;
• Solid sales enablement experience
• Technical demonstrations and presentations to customers;
• Minimum 5 years relevant working experience in a similar role
  • Technical sales support or technical experience preferred
  • Ability to communicate technical solutions to a business focused audience effectively.
• Proactive and self sufficient
  • Flexible approach and willingness to learn new skills and disciplines
  • Experience working with demanding business customers
• Ability to work with and gain input utilizing resources from multiple teams and disciplines
• Experience in dealing with customers within a pre-sales environment
• Experience in consultative selling of complex services
• Industry specific knowledge of security, email infrastructure, email security and cloud-computing;
  • Well-versed in Microsoft-based infrastructures;
  • Well-versed in security landscape;
  • Experience with the design, management and maintenance of typical business email systems, including:
    • Microsoft Exchange (ideal)
    • Office 365 (preferably)
    • Google G-Suite (optional)
  • Extensive understanding of email archiving solutions and archiving business drivers
  • Understanding of spam, viruses, email security and Internet based threats
  • Familiarity with networking and security technologies and services
  • Strong security technologies background will be preferable.
     

Qualifications

• Bachelor’s Degree preferred
• B-Tech: IT or similar
• MCSE, MCITP or equivalent
• CISSP or equivalent certification preferred, but not essential