Sales Executive at Volvo Group

Job Objectives: 

Sales & Customer Acquisition

• Drive retail sales of used trucks by identifying and converting new business opportunities.
• Proactively develop a new customer base according to defined regions.
• Identify and capitalize on export market opportunities in defined regions.
• Promote internal products (Financial Products and Service Contracts) and increase penetration. 
• Have Product knowledge and specifications understanding to identify specific customer needs.
• Provide superior customer service and brand loyalty.
• Have multiple brand knowledge.  
• Customer Relationship Management.
• Build and maintain long-term relationships with customers to encourage repeat business and referrals.
• Guide customers through the purchase journey, which may include vehicle selection, inspection, test drives, and finance options.

Sales Administration & Delivery.

• Ensure all sales documentation is accurate, complete, and aligned with compliance protocols.
• Facilitate vehicle deliveries, including coordination with logistics, handovers, and post-sale support.
• Secure full and timely payments from customers before delivery.
• Conduct KYC, credit, and compliance assessments for all new customers under company policy.
• Collaborate with internal departments (finance, workshop, compliance, logistics) to ensure smooth transaction flow.
• Generate weekly/monthly reports on pipeline, performance, and customer feedback.

Qualifications Job Experience:

• Maximum experience in vehicle/Used truck sales.
• Knowledge of local and international compliance requirements.
• Code EC (14).
• Experience with CRM systems and Microsoft Office.
• Additional languages an advantage.
• Formal qualification in sales and marketing (essential).    
• Technical diploma (desirable).
• 5 - 8 Years sales experience, preferably commercial truck sales.