Sales Lead- Gig Retail (Cape Town) at Smollan

About the Role:

• As a Sales Lead, you will play a crucial role in unlocking client business opportunities, identifying growth areas, and supporting strategic account planning. You will provide essential line management to Account Managers and Account Executives, fostering a culture of collaboration and continuous improvement. This position requires a strategic thinker with a strong understanding of the retail, marketing, media, or retail media industries, and a proven track record of managing a sales pipeline.

Key Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor and primary point of contact. Deliver excellent client service to encourage growth and drive customer satisfaction.
• Account Planning: Collaborate with the Client Director to develop and execute strategic account plans, ensuring alignment with client objectives and driving account margin improvement.
• Upsell and Cross-Sell: Identify and capitalize on opportunities to upsell and cross-sell additional services, projects, or solutions, contributing to revenue growth. Support new business initiatives.
• Team Leadership: Guide and mentor a team of 8-10 direct reports, supporting their day-to-day task delivery and fostering a collaborative environment.
• Market Insight and Innovation: Stay informed about retail media industry trends, insights, and competitive dynamics to provide strategic recommendations and evolve retail media campaigns.
• Media Sales: Seek, create, and deliver new revenue opportunities across a diverse portfolio of FMCG and non-endemic suppliers. Convert leads into revenue, proactively identify process improvements, and support team members in achieving sales targets.
• Forecasting and Reporting: Conduct accurate forecasting by supplier and category, reporting findings to senior stakeholders and highlighting opportunities, risks, and incremental growth prospects.
• Campaign Planning and Execution: Utilize historic campaign performance and media planning processes to deliver successful campaigns, challenging briefs when necessary. Collaborate with Insight and reporting colleagues to provide performance analysis and identify optimization opportunities.

Requirements
Minimum Qualifications & Experience:

• Degree level qualification.
• Significant experience in account management/sales roles, with a proven track record of managing a sales pipeline.
• Experience within the retail, marketing, media, or retail media industries.
• Demonstrated experience managing and leading a sales team.

Knowledge, Skills & Abilities:

• Understanding of marketing theory, including media planning.
• Ability to interpret campaign performance reports.
• Strong ability to build rapport with brands and clients.