Sales Manager - Corporate & MICE at Radisson Hotel Group

• We are currently seeking a Sales Manager - Corporate & MICE (Cape Town based) to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
• We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
• As the Sales Manager - Corporate & MICE, you infuse our dynamic Sales Team with an unparalleled level of strategic vision, a results-driven mindset, and an unwavering passion for elevating customer interactions. Your role as a leader is pivotal in steering our sales efforts to new heights, and your ambition sets the tone for achieving exceptional outcomes.
• Identify, develop, and maintain relationships with corporate clients, travel agents, event planners, incentive houses and other potential partners.
• Proactively seek new business opportunities through cold calling, networking, site visits, sales blitzes, and attending industry events.
• Develop and implement sales strategies to achieve revenue targets for corporate individual, Groups, incentives and other hospitality services.
• Conduct presentations and Site Inspections for prospective clients.
• Prepare/ Negotiate and present customized proposals, contracts, and quotations tailored to client needs.
• Negotiate rate and value adds for corporate bookings in order to ensure conversion.
• Maintain accurate and updated client records and sales activities in the CRM system (SAP Sales Cloud).
• Collaborate with the operations, reservations, and marketing teams to ensure seamless execution of services.
• Stay up to date with industry trends, competitor activities, and market conditions.
• Attend trade shows, exhibitions, and promotional events to represent the brand when required.
• Serve as a key support to the Key Account Director – Corporate, ensuring seamless coordination and execution of sales strategies.
• Proactively follow up on all MICE and incentive group enquiries via phone, driving conversion across all Radisson Hotels in South Africa.
• Act as the primary field sales contact for MICE, Incentive and Corporate accounts, building strong client relationships through regular in-person engagement.
• Lead rate negotiations and value-added offerings for MICE, incentive and corporate bookings to optimize conversion and revenue.
• Demonstrate a proactive, analytical, and results-oriented approach in all aspects of the role, consistently striving to exceed targets.
• Ensure all activities comply with national policies, the business plan, and Radisson Hotel Group's corporate standards and service concepts.
• Drive overall sales performance and enhance market share within MICE, incentive and corporate segments within Cape Town.
• Represent the Radisson Hotel Group at key meetings and events to support both hotel operations and the Country Sales Team where and when required.
• Proactively develop and manage MICE, incentives and corporate accounts for Radisson Hotel Group South Africa within Cape Town.

Qualifications

• Bachelor’s degree in hospitality, Business, Marketing, or a related field (preferred).
• Minimum of 2-3 years of proven experience in hospitality or hotel sales.
• Strong interpersonal, negotiation, and communication skills.
• Self-motivated, target-driven, and able to work independently.
• Excellent organizational and time-management abilities.
• Proficiency in MS Office
• Willingness to travel as required.
• Fluent in English.  
• Strong negotiation skills. 
• Ability to enhance the hotels community image. 
• It’s all about the experience and the sale, so say Yes I Can!