Sales Manager - Johannesburg at Diebold Nixdorf

Position Overview
 

An Sales Manager is responsible for developing business selling Diebold Nixdorf’s Retail product and service portfolios. This role includes business development, account management, overall customer satisfaction, revenue retention and growth through new logo sales and incremental sales within current client base, gross margin attainment, contract renewals and coordination of the appropriate internal servicing resources.

Key Responsibilities

• Maintain key point of contact relationship with accounts in the retail and petroleum industries.  Developing and maintaining these customer relationships by assessing their needs, understanding business requirements, and managing overall expectations
• Maintain all additional points of contact related to selling the traditional product and service portfolio
• Responsible for proactively engaging clients to develop a pipeline of product and service portfolio opportunities
• Create and manage Account Plan for all accounts overseen, including
• Successful sale of any opportunity of DN Retail software and any DN Retail services
• Assessment of whitespace opportunities with these clients
• Define and organize the customer account team and use DN internal governance to push forward its strategy and projects.
• Consistent use of CRM, Salesforce.com to track and manage opportunities
• Maintain comprehensive understanding in DN retail products and services and an understanding of new products or services
• Maintain comprehensive understanding of DN's Retail software and hardware, discussing technical details about it within sales opportunities 
• Consistent and accurate forecasting of renewals, growth and at risk deals
• Consistently meet or exceed renewal and growth sales objectives and reporting monthly key performance indicators

Required Qualifications

• Ideally a Bachelor's Degree in Business or Technology. 
• Minimum 6 years of experience in sales, account management, and/or new business development
• Preferred comprehensive knowledge of retail and petroleum operations, procedures and the utilization of technology within the retail environment including related compliance requirements.
• General knowledge of Diebold Nixdorf products and services is advantageous
• Proven success in high quota carrying position 
• Consultative sales experience with complex solution selling and design is desired 
• Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as an Account Executive, ex: solution-oriented and entrepreneurial mindset, time and territory management, customer empathy
• Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills
• Demonstrated relationship building skills at all levels of the organization, including senior executive levels 
• Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word, Skype, TEAM, and Zoom
• Possess experience with CRM software, such as Salesforce to maximize opportunities, and LinkedIn social media account (and Sales Navigator experience) for additional sales opportunities and contacts Is a plus.  
• Ability to travel up as needed.