Sales Order Clerk at AVI Limited

Key Areas of Impact:

Timely deliveries to customers

• Ensuring all orders and credits are captured timeously to prevent late customer deliveries
• Daily to weekly follow-ups with warehouse and couriers regarding orders and credits
• Effectively work alongside the Credit Department to ensure deadlines are met and order delays are prevented
• Customer service 

Ensure that customers have all relevant information

• Handling complaints and working to resolve any issues in a professional and efficient manner. Dissatisfied customers’ should be forwarded to head office
• Have weekly meeting with head office in constant communication
• Meet customers’ needs to the best of my abilities, eg if an order needs to be delivered at a certain time making arrangements with DC and courier
• Responding promptly to customer questions and concerns.
• Maintaining a positive, friendly, and professional attitude when dealing with customers. 

Efficient and accurate administration and reporting

• On time order capturing and credits with zero errors that will ensure on time deliveries
• Working through open orders report to establish reasons why orders were not delivered
• Analysis reports i.e. Ex stock and Stock Available, styles that we have issues add some insight when sending out the email communication
• Ensuring all orders and credits are captured accurately to prevent discrepancies and customer queries 

What It Takes to Succeed:

Experience that set you up for success:                       

• 2 years working experience in a customer service role

Qualifications & Certifications that will contribute to your success:

• The ideal candidate will hold a Grade 12/NQF Level 4