Open Positions at AVI Limited

Key Areas of Impact:

Timely deliveries to customers

• Ensuring all orders and credits are captured timeously to prevent late customer deliveries
• Daily to weekly follow-ups with warehouse and couriers regarding orders and credits
• Effectively work alongside the Credit Department to ensure deadlines are met and order delays are prevented
• Customer service 

Ensure that customers have all relevant information

• Handling complaints and working to resolve any issues in a professional and efficient manner. Dissatisfied customers’ should be forwarded to head office
• Have weekly meeting with head office in constant communication
• Meet customers’ needs to the best of my abilities, eg if an order needs to be delivered at a certain time making arrangements with DC and courier
• Responding promptly to customer questions and concerns.
• Maintaining a positive, friendly, and professional attitude when dealing with customers. 

Efficient and accurate administration and reporting

• On time order capturing and credits with zero errors that will ensure on time deliveries
• Working through open orders report to establish reasons why orders were not delivered
• Analysis reports i.e. Ex stock and Stock Available, styles that we have issues add some insight when sending out the email communication
• Ensuring all orders and credits are captured accurately to prevent discrepancies and customer queries 

What It Takes to Succeed:

Experience that set you up for success:                       

• 2 years working experience in a customer service role

Qualifications & Certifications that will contribute to your success:

• The ideal candidate will hold a Grade 12/NQF Level 4 

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About the Role

• As a Senior BI and Data Solutions Engineer, you will be at the forefront of AVI’s Business Intelligence strategy, leveraging your expertise to develop and implement high-impact analytics solutions. Reporting to the Business Analytics Manager, you will collaborate with cross-functional teams to design, build, and optimize BI systems that enable data-driven decision-making. Your ability to turn complex data challenges into streamlined solutions using the Microsoft BI stack will be essential in this role.

Key Responsibilities

• Lead the design, development, and deployment of BI solutions, including dashboards, reports, and self-service analytics tools.
• Define and implement best practices for BI architecture, data integration, and analytics solutions.
• Provide technical leadership and mentorship to BI developers, ensuring adherence to SDLC best practices.
• Optimize data pipelines and ETL processes to ensure accurate, timely, and scalable data delivery.
• Partner with Business Analysts and key stakeholders to translate business needs into robust BI solutions.
• Maintain and enhance the data warehouse environment, ensuring its efficiency and scalability.
• Champion data governance, quality, and integrity across the organization.
• Stay ahead of emerging BI trends and technologies to drive continuous innovation.

What We’re Looking For

• Bachelor’s degree in Management Information Systems, Computer Science or related degree
• 8-10 years of IT experience, with at least 6 years in BI development.
• Expertise in the Microsoft BI stack (SSIS, SSAS, SSRS, SQL Server, Power BI, Power Pivot, Power View).
• Strong SQL scripting and data modeling
• Proven experience working with SAP R/3 ERP back-end.
• Hands-on experience with ETL processes, data warehousing, and performance optimization.
• Experience with Agile/Scrum methodologies is a plus.
• Strong problem-solving skills, with a strategic and analytical mindset.
• Excellent communication skills with the ability to collaborate across business and technical teams.

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The Role

• Dedicated to delivering exceptional customer service, you will play a vital role in assisting customers and achieving set sales targets. Your commitment to excellence will ensure that each customer interaction reflects our brand’s high standards, while your focus on goals drives both personal and team success.

Job Duties:

• Cash Control - Perform cash desk duties; ensure daily cash control, banking, and accurate manual transactions with zero cash variances.
• Stock Control - Follow daily stock procedures, manage customer orders, conduct weekly stock counts, and maintain storeroom organization and shoe pairing.
• Customer Service - Deliver outstanding customer service, foster relationships, and maintain strong product knowledge.

Minimum Requirements:      

• Minimum 6 months - 1 years’ retail experience
• Complete Matric/Grade 12 qualification

 Additional Requirements:

• Numerical ability
• Meeting Deadlines
• Building Relationships
• Detail Orientated
• Team Player

go to method of application »

The Role

• Dedicated to delivering exceptional customer service, you will play a vital role in assisting customers and achieving set sales targets. Your commitment to excellence will ensure that each customer interaction reflects our brand’s high standards, while your focus on goals drives both personal and team success.

Job Duties:

• Cash Control - Perform cash desk duties; ensure daily cash control, banking, and accurate manual transactions with zero cash variances.
• Stock Control - Follow daily stock procedures, manage customer orders, conduct weekly stock counts, and maintain storeroom organization and shoe pairing.
• Customer Service - Deliver outstanding customer service, foster relationships, and maintain strong product knowledge.

Minimum Requirements:      

• Minimum 6 months - 1 years’ retail experience
• Complete Matric/Grade 12 qualification

 Additional Requirements:

• Numerical ability
• Meeting Deadlines
• Building Relationships
• Detail Orientated
• Team Player

go to method of application »

The Role

• Dedicated to delivering exceptional customer service, you will play a vital role in assisting customers and achieving set sales targets. Your commitment to excellence will ensure that each customer interaction reflects our brand’s high standards, while your focus on goals drives both personal and team success.

Job Duties:

• Cash Control - Perform cash desk duties; ensure daily cash control, banking, and accurate manual transactions with zero cash variances.
• Stock Control - Follow daily stock procedures, manage customer orders, conduct weekly stock counts, and maintain storeroom organization and shoe pairing.
• Customer Service - Deliver outstanding customer service, foster relationships, and maintain strong product knowledge.

Minimum Requirements:      

• Minimum 6 months - 1 years’ retail experience
• Complete Matric/Grade 12 qualification

 Additional Requirements:

• Numerical ability
• Meeting Deadlines
• Building Relationships
• Detail Orientated
• Team Player

go to method of application »

The Role

• Dedicated to delivering exceptional customer service, you will play a vital role in assisting customers and achieving set sales targets. Your commitment to excellence will ensure that each customer interaction reflects our brand’s high standards, while your focus on goals drives both personal and team success.

Job Duties:

• Cash Control - Perform cash desk duties; ensure daily cash control, banking, and accurate manual transactions with zero cash variances.
• Stock Control - Follow daily stock procedures, manage customer orders, conduct weekly stock counts, and maintain storeroom organization and shoe pairing.
• Customer Service - Deliver outstanding customer service, foster relationships, and maintain strong product knowledge.

Minimum Requirements:      

• Minimum 6 months - 1 years’ retail experience
• Complete Matric/Grade 12 qualification

 Additional Requirements:

• Numerical ability
• Meeting Deadlines
• Building Relationships
• Detail Orientated
• Team Player

go to method of application »

Job Specification:

Customer Centricity

• Development a service ethic culture within the store environment
• Implementation of a customer service improvement action plan as per the mystery shopper report
• Internal & external customer relationship building
• In store coaching and on-going training of skills

 People Leadership

• Appropriate customers centric stores staff recruited
• Performance management including meaningful IPA’s, regular one-on-ones and completed performance reviews
• Staff held accountable with recognition, reward, sanction and discipline
• Development of staff through coaching and training sessions
• Translation and communication of business objectives, policies and procedures

 Delivery of targets in turnover, profitability, visual merchandise & control

• Daily sales tracking of each employee
• Understand income statement and manage expenses
• Track Stock availability according to customer needs
• Understand & manage in store controls
• Housekeeping and visual merchandising

Use of key retail disciplines in management of the store

• Understand and deliver trading density
• Deliver basket size targets
• Salary to sale ratio’s (staff planning)

Minimum Requirements: 

• Complete Matric/Grade 12
• Tertiary Retail Qualification will be to your advantage
• Minimum 5 years’ retail experience
• Minimum of 12 – 18 months management experience

 Additional Requirements:

• Knowledge of relevant Industrial Relations (IR) Law & initiate enquiries
• Understanding of profit and loss (income) statements
• Good understanding of the retail environment and brands
• Administration and stock management
• Stock management
• Merchandising and housekeeping
• In-Store Recruitment

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Job Specification:

Key Performance Areas:

• Support supplier qualification and performance monitoring
• Manage commodity suppliers in terms of Total Cost of Ownership (TCO), quality, service, innovation, and continuity of supply for the portfolio
• Spend analytics, reports and system management
• Monitor supply market analysing market trends to identify supply risks, opportunities and roll out the appropriate sourcing plan as per packaging procurement directive
• Drive cost-saving initiatives and process improvements

Minimum Requirements:

Experience:   

• A minimum of 5 years’ experience as Procurement Specialist in packaging

Qualifications:

• A minimum of a completed bachelor’s degree in related field with specific focus on Supply Chain / Finance / Commerce / Procurement / Engineering

Additional Requirements:

• Advanced MS Office skills in Excel, PowerPoint and Word
• SAP experience is advantageous
• Spend System Management and Reporting skills
• Project management skills
• Business acumen to drive business performance
• Strong negotiation skills
• Relationship management
• Data analysis skills 
• Ability to travel locally and regionally