Salvage Clerk (JG11) at Santam Insurance

Key Responsibilities

• Receive and validate natis documents
• Liaise with assessors, suppliers, courier services, brokers and other salvage admin staff to ensure that correct Natis documentation received 
• Dealerstocking.
• Deregistration.
• Dispatching of Natis documents to the appropriate salvage dealers
• Reconcile stock lists to Santam systems and reports.
• Monthly report
• Keep suppliers informed of delays and speed bumps in processes.
• Drive turnaround time
• Knowledge of the ENatis and Instrack systems

Query Handling

• Liaising with internal and external (SMD, Auction Nation, license department) stakeholders
• Handle queries from stakeholders
• Adherence of SOP and SLA
• Ensures client satisfaction and targets are met
• Escalate complaints to the relevant Team Managers or Departments.

Qualification

• Matric

Experience

• A minimum of 4 to 5 years’ experience in claims operations process.
• A minimum of 2 -3 years' experience of Salvage
• Strong industry knowledge.
• Strong negotiations skills recommended.
• Strong problem-solving skills.