SAO: Administration Support at The Government Pensions Administration Agency (GPAA)

Qualification/s Requirements

• A relevant three (3) year National Diploma / Degree in Public Administration, Information Management, Knowledge Management, Social Sciences, Library/Archival Sciences or equivalent qualification.
• Minimum 3 years' experience in the Knowledge Management, Administration, Data Management, Research Services or Registry Management environment.. Computer literacy which includes a good working knowledge of Microsoft Office Knowledge of Organizational learning systems, information harvesting, and data categorization.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks:

•  Assist in implementing the knowledge Management database and processes of the organisation. Draft and implement awareness plans for the GPAA on the new trends and knowledge acquired by the organisation. Educate and promote knowledge management practices to new and existing team members to improve the sharing and value of knowledge. Assist in design catalogue and publishing the available suite of productivity tools and technologies to optimize the use of knowledge. Draft and compile reports on the usage of knowledge articles to demonstrate the benefits and impact of knowledge on service delivery. Facilitate the capturing of critical institutional knowledge to prevent loss when personnel exit the department. 
• Assist in Conducting Research on based practices that will enable us to achieve its objectives. Assist in conducting research based on best practices Ensure the effective Development and implementation of a continuous improvement strategy for the organisation. Assist in Identifying and implement remedial action strategies for the GPAA service delivery gaps. Coordinate communities of practice, capacity-building sessions, and compile research/evaluation reports for strategic decision-making. Administer and maintain electronic document repositories, knowledge bases, and information systems.
•  Provide Administrative support to the Unit. Provide administrative support to the unit. Perform office administrative activities. Organise office logistical matters. File office correspondence, documents and reports. Draft and type standard correspondence and documents. Completion of forms and documents relevant to the office. Order stationery and equipment for the section