Hot Jobs at The Government Pensions Administration Agency (GPAA)

Qualification/s Requirements

• A relevant three-year National Diploma/Degree in Human Resources or equivalent qualification within Human Resources Management, (at least 360 credits). Minimum three (3) years’ appropriate experience within the Human Resource environment with specific focus in Basic Conditions, of which 2 years supervisory role within Human Resource environment OR Five (5) years appropriate experience within the Human Resource environment with specific focus in Basic Conditions. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Monitor the administration of the Basic Conditions of Service Benefits: Supervise housing and state guarantees. Ensure correct payment of housing allowance. Ensure housing and stop order transactions are approved before the due date. Ensure the implementation is communicated. Check debt on service termination. Supervise and manage Injury on Duty. Ensure the correctness of IOD forms. Ensure IOD forms are correctly captured on Persal and correctly registered on IOD system. Ensure all the reports and accounts are captured on Persal. Supervision of Probation - Ensure the correctness of the probation reports. Approve the quarterly reports and confirm the final reports. Ensure communication with the parties involved. Supervision of the administration of long service recognition -
• Ensure the processing of long service awards. Administration of salary packages of Middle and Senior Management Services - Ensure the implementation of SMS and MMS transactions on the system- new and maintenance, Implement motor finance for SMS. Ensure correct updating of personal details. Ensure the administration of garnishee and maintenance orders and work confirmation letters. Ensure correct Overtime calculations and authorizations are loaded on Persal. Provide constant assistance, guidance and advice to GPAA employees. Facilitate awareness of conditions of service. Approve and/or authorize PERSAL transactions. Monitor the administration of Leave and PILIR: Ensure recording of incoming leave forms and processing of leave. Ensure checking of leave and rectifying errors. Ensure correct recommendations on leave and implementation of leave amendments. Approve and authorize all leave transactions. Ensure reports are drawn quarterly and records are provided to sections and corrective actions are taken. Monitor and keep track of compliance from the sections and provide reports to management.
• Ensure that leave audits are finalized within timeframes. Ensure recording and allocation of Pilir applications. Ensure the Pilir process is finalized within the timeframes. Ensure quarterly and annual reports are done within due dates. Ensure Pilir head counts and accounts are submitted. Ensure recommendations from HRM are implemented and communicated. Ensure process of Ill health and medical assessment are implemented and finalized. Supervision of staff: Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide Monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions. Maintain discipline.

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Qualification/s Requirements

• A relevant 3 years National Diploma/ Degree in Communication/ Public Relations/ Event Management/ Brand Management or relevant qualification and minimum of 3 years relevant experience.Computer literacy that would include a good working knowledge of Microsoft Office products. Possess good understanding and knowledge of the role of communications, Brand management and publicity in organizations.

Key Performance Areas

The successful candidate will be responsible for the following functions and include, but not limited to:

Enforce a strong internal brand identity and corporate image:

• Coordinate production of a wage range of marketing and branding material in line with approved branding guidelines and marketing plans.
• Ensure correct implementation of the Corporate Identity (CI) by encouraging/assisting officials to adhere to guidelines outlined in the CI manual, thus uniformity and compliance.
• Conduct brand audit to ensure that all officials adhere to correct usage of Organisational templates, correct colours, email signature etc.
• Coordinate all branding projects.
• Continuously monitor corporate identity.

Coordinate and provide guidance for all internal and external exhibitions, events and campaigns:

• Liaise with key role players regarding events requirements.
• Provide support, advice regarding planning and organizing internal and external campaigns.
• Coordinate and implement campaigns.
• Develop briefing documents for all events and campaigns.

Organise Events and Coordinate Campaigns publicity: 

• Organize marketing events and activities for the GPAA, GEPF and National Treasury – Programme 2.1.
• Coordinate all events requirements e.g. catering, audiovisual equipment, venue options etc.
• Develop concepts and briefing documents for all events.
• Ensure marketing material for all events is available.
• Ensure appropriate branding with relevant messaging for all events.
• Coordinate national, regional and special events.
• Coordinate exhibitions showcasing customers’ products and services.
• Develop events schedule and update it as and when required.
• Compile reports for all events
• Develop publicity plans for various activities and outreach programme.
• Monitor and report on the effectiveness of publicity plans

Coordinate and manage promotional items: 

• Identify promotional items requirements.
• Coordinate design/concept of items and obtain approval.
• Obtain quotations and upon approval
• Facilitate production and procurement of items.
• Monitor promotional item stock holding, distribution/use and measure effectiveness of marketing initiatives.

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Qualification/s Requirements

• A relevant three-year National Diploma/Degree qualification or equivalent (at least 360 credits). Minimum of 3 years’ appropriate experience of which 2 years is in a supervisory role OR 5 years appropriate experience within the relevant environment. Computer literacy that would include a high level of proficiency in Microsoft products. A valid driver’s license. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Provide research support to Appeal Panel and Appeal: Receive and review requests for research from adjudicators, Manager and the Board. Device research methodologies to resolve unclear and uncertain claims by appellants. Device and conduct various creative research methods to that will provide Appeal Board with a solution to finalise a case. Device and conduct a creative research method to resolve research cases. Conduct research using existing research methods to resolve cases. Provide administrative support to section and Appeal Board: Develop and monitor electronic file management, able to track and account for all cases with Research sub-unit, age analysis in place per case.
• Device systematic recording of incoming research cases, manage and account for number of research cases effectively. Record incoming research cases, allocate work accordingly, account on completed work and outstanding work. Ensure effective case management of research cases and management of file movement. Tracing, interviewing applicants and preparing monthly research report: Trace and conduct telephonic or face to face interviews with appellants, gather information and prepare cases for Appeal Panel and Appeal Board. Monthly report prepared and submitted by end of the month with no errors, emphasizing efforts and outlining activities on all research cases. Supervision of the staff: Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide quarterly and annual reports. Provide Monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions.

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Qualification/s Requirements

• A relevant National Diploma / Degree in Finance field or relevant qualification (at least 360 credits). Minimum of 2-3 years’ appropriate experience within the Financial Accounting environment with one-year supervisory experience OR Five (5) years’ experience in Financial Accounting environment. Computer literacy including working knowledge of MS Office products.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:

Support Cash flow management

• Send daily PMG bank statements to relevant units for allocations
• Daily review of receipts and debits reports to ensure that allocations are done
• Review of cash flow transactions recorded in CIVPEN per the monthly bank statement
• Prepare monthly bank reconciliations on all GEPF accounts
• Assist in preparing monthly suspense account reconciliation
• Process journals entries
• Prepare daily cash flow movements, transfers between banks and PIC and recording thereof
• Prepare monthly intercompany balances reconciliation between funds (GEPF), AIPF, TEPF, VOTE)
• Assist in the provision of information required by the auditors
  Liaise and interact with relevant stakeholders

Ensure cash flow planning, monitoring and reporting

• Prepare monthly cash flow projections and variances
• Prepare quarterly reporting on GEPF Service Level Agreement (SLA)
• Compliance (I.e Investments and disinvestments of funds)
• Prepare monthly reporting on PMG bank balances to National Treasury.

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Qualification/s Requirements

• A relevant three-year National Diploma/Degree in Finance Management or equivalent (at least 360 credits). Minimum of 3 years’ appropriate experience within Finance environment of which 2 years is in a supervisory role OR 5 years appropriate experience within the Finance environment. Computer literacy which includes a good working knowledge of Microsoft Office products.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Maintain effective administration of Garnishee orders from SARS

• Ensure implementation of garnishee orders from SARS (AA88’s and IT 88) (authorize). Ensure IT88 and AA8 reports are sent to SARS after every payment run. Ensure that proper collection of overpayments from SARS is done timeously.

Supervise manual and electronic tax Certificates processes

• Ensure collation of individual information with regards to income tax. Monitor the calculations of income tax electronically and manually. Ensure data capturing on electronic and manual tax calculation. Ensure reconciliation of manually and electronically calculated income tax certificate. Maintain audit queries resolution.

Manage resolution of income Tax related enquiries Manage income tax related enquiries

• Ensure adherence to relevant client care directives. Ensure provision of information to other business units on tax related issues.

Manage tax adjustment and Tax directive processes

• Authorize tax refunds and recoveries. Authorize voluntary tax deductions as per pensioner instructions. Authorize tax journals. Ensure proper management of tax errors and difference in tax reports. Ensure that all tax directive requests are done daily according to the requirements. Authorize the multiple incomes options received from clients (as per Paragraph 2B of the Fourth Schedule to the Income Tax Act) Process tax deductions for monthly pension arrears for the previous tax years as per tax directive response.

Supervision of the staff

• Allocate work according to skills and competencies of subordinates. Manage staff performance. Develop, train and coach Maintain discipline. Ensure that subordinates are informed about changes in work environment or management decisions.

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Qualification/s Requirements

• A relevant 3-year National Diploma/Degree in Financial Accounting or equivalent (at least 360 credits). Minimum of 3 years’ appropriate experience in Finance environment of which 2 years is in a supervisory role OR Five (5) years appropriate experience within the Finance environment. Computer literacy which includes a good working knowledge of Microsoft Office products. 

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

Administration of General Ledger transactions and render financial accounting services

• Perform reconciliations relating to employee benefits general ledger accounts. Process journal entries and corrections. Follow-up on differences and make the relevant corrections. Supervision of unpaid and or returned payments from the bank/post office. Supervision of allocating payment transactions. Supervision of Pay Master General (PMG) debits. Ensure that benefit payment statistics are provided monthly to management. Review payments relating to maintenance order, magistrate courts, suppliers or beneficiaries. Review payments of interest effected on late benefits. Review payments to DIRCO. Review and confirm new and updated pay points. Ensure that deductions of maintenance orders are implemented. Ensure end dates on payments are done correctly and removed on the same day. Request system updates when there is a need. Test changes on test platform and ensure correctness of data. Ensure correctness of changes in production environment. Assist in the preparation, enquiries and provision of information required by the auditors. Ensure effective management of risks. Handling of general customer enquiries.

Monitoring and ensuring that procedures are adhered to relating to Payment Runs

• Ensure that all payment run reports are available after the run. Review payment run reports and journals processed. Ensure that EFT payment files are sent to BankServ. Ensure that cashbook files are sent to National Treasury. Ensure that payment above R1 million is loaded on Safety Web National Treasury (NT). Authorize payments on Safety Web. Ensure VET reports are received after payment runs and accurate information is displayed. Ensure that payment schedules are sent after each payment run. Ensure that expenditure incurred is reported to National Treasury. Ensure that payment statistics are recorded for every payment run. Recall amounts incorrectly paid.

Administration of the verification of manual supplier’s details.

• Capture Banking details portal. Ensure that feedback is received via safety web. Forward feedback to relevant business unit and follow up on feedback not received.

Supervision of the staff.

• Allocate work according to skills and competencies of subordinates. Manage staff performance. Develop, train and coach. Maintain discipline. Ensure that subordinates are informed about changes in work environment or management decisions. Ensure that leave records are submitted to HR after approval. Ensure that stationery is ordered on time. Ensure that unit refreshments are ordered on time.

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Qualification/s Requirements

• A relevant 3 years National Diploma / Degree in Financial Management/ Financial Accounting or relevant field (at least 360 credits). Minimum of 3–5 years' experience in Finance Management Accounting and 2 years supervisory/junior management. Computer literacy which includes a good working knowledge of Microsoft Office products. 

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: 

• Implement financial revenue, expenditure management and accounting. Ensure the adherence of policy and legislative framework to ensure that cognizance is taken of new developments. Assist development and maintenance of policies and processes. Submit reports and plans as required by the management and Service Level Agreements. Ensure compliance with financial scripts. Provide advice and guidance to role players on revenue and expenditure procedures. Ensure that risks are identified in the unit. Present and implement internal controls to mitigate risks. Align internal controls with GPAA policies and strategic objectives. Recommend corrective measures on deviation to internal controls. Assisting in testing of internal control solutions. Outline risk management processes within the Program 2.1 Finance unit and implementation of action plans. Implement the coordination and compilation of National Treasury funds budget, Medium Term Expenditure Framework (MTEF), Estimate of National Expenditure (ENE) and Adjustment Budget in compliance with National Treasury guidelines. Assist with inputs from all business units and liaise with NT Public Finance.
•  Undertake revenue, expenditure management and accounting work as required. Ensure that debt management, monitoring and reporting services are rendered. Ensure that payment of goods and services, transfers, subsidies and reporting are efficiently and effectively performed. Review and posting of monthly journals (BAS & Civpen) for National Treasury Funds. Review the monthly journal for Military Veterans Pensions. Review the monthly advance request to the National Treasury and Department of Military Veterans. Review and check monthly administration claims by GPAA to the National Treasury and Department of Military Veterans. Process financial data to produce financial information Ensure that expenditure is in line with the budget and item provisioning. Facilitate the process of transfer payments/subsidy. 
• Facilitation of General Ledger transitions. Provide inputs to the GPAA finance on creation of new ledger accounts. Facilitate journal processing of General Ledger transactions. Process General Ledger transactions. Clear all suspense accounts before closure of the reporting period. Review of reconciliations of General Ledger accounts.
•  Provide financial reporting services. Preparation of annual financial statements for audit purposes; and Preparation of quarterly and interim financial statements required by management of the relevant funds. Participate in the National Treasury AFS committee. Provide quarterly inputs for organisational performance reporting. Review of monthly fund reports. Review of monthly administration reports. 
• Preparation of Audit processes and Fund Liabilities. Monitor the recording of cash flow transactions. Liaise with external and internal auditors. Preparation and provision of year end audit file. Preparation and provision of additional information required by the auditors. Resolution of internal and external audit queries; and Implementation of internal and external audit recommendations. Review the monthly determination, calculation and classification of Fund liabilities for the National Treasury Funds and Department of Military Veterans monthly. 
• Manage and development of staff. Render debt management, monitoring and reporting services. Manage the performance of the unit which involves coaching, monitoring and take corrective action where required, develop performance standards and evaluates team and individuals. Monitor staff regarding human resource such as leave, recruitment and grievances. Compile the work plans for the section including the consolidation of operational plans into the directorate’s overall work plan.

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Qualification/s Requirements

• A relevant three year National Diploma/B Degree in Finance Management or equivalent (at least 360 credits). Minimum of 3 years’ experience within Finance environment of which 2 years should be in supervisory role OR 5 years appropriate experience within the Finance environment. Computer literacy which includes a good working knowledge of Microsoft Office products. 

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

•  Maintain effective administration of Garnishee orders from SARS. Ensure implementation of garnishee orders from SARS (AA88’s and IT 88) (authorize). Ensure IT88 and AA8 reports are sent to SARS after every payment run. Ensure that proper collection of overpayments from SARS is done timeously. 
• Supervise manual and electronic tax Certificates processes. Ensure collation of individual information with regards to income tax. Monitor the calculations of income tax electronically and manually. Ensure data capturing on electronic and manual tax calculation. Ensure reconciliation of manually and electronically calculated income tax certificate. Maintain audit queries resolution. 
• Manage resolution of income Tax related enquiries. Manage income tax related enquiries. Ensure adherence to relevant client care directives. Ensure provision of information to other business units on tax related issues. 
• Manage tax adjustment and Tax directive processes. Authorize tax refundsnand recoveries. Authorize voluntary tax deductions as per pensioner instructions. Authorize tax journals. Ensure proper management of tax error and difference in tax reports. Ensure that all tax directive requests are done daily according to the requirements. Authorize the multiple incomes options received from clients (as per Paragraph 2B of the Fourth Schedule to the Income Tax Act) Process tax deductions for monthly pension arrears for the previous tax years as per tax directive response. 
• Supervision of the staff. Allocate work according to skills and competencies of subordinates. Manage staff performance. Develop, train and coach Maintain discipline. Ensure that subordinates are informed about changes in work environment or management decisions.

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Qualification/s Requirements

• A relevant National Diploma / Degree in Finance field or relevant qualification (at least 360 credits). Minimum of 2-3 years’ appropriate experience within the Financial Accounting environment with one-year supervisory experience OR Five (5) years’ experience in Financial Accounting environment. Computer literacy including working knowledge of MS Office products.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:

Support Cash flow management

• Send daily PMG bank statements to relevant units for allocations
• Daily review of receipts and debits reports to ensure that allocations are done
• Review of cash flow transactions recorded in CIVPEN per the monthly bank statement
• Prepare monthly bank reconciliations on all GEPF accounts
• Assist in preparing monthly suspense account reconciliation
• Process journals entries
• Prepare daily cash flow movements, transfers between banks and PIC and recording thereof
• Prepare monthly intercompany balances reconciliation between funds (GEPF), AIPF, TEPF, VOTE)
• Assist in the provision of information required by the auditors
  Liaise and interact with relevant stakeholders

Ensure cash flow planning, monitoring and reporting

• Prepare monthly cash flow projections and variances
• Prepare quarterly reporting on GEPF Service Level Agreement (SLA)
• Compliance (I.e Investments and disinvestments of funds)
• Prepare monthly reporting on PMG bank balances to National Treasury.

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Qualification/s Requirements

• A relevant Degree/BTech degree in Legal (LLB) or equivalent qualification (NQF 7 with 480 credits). Minimum of five (5) years in management/middle management experience. Experience in Financial Services, especially Employee Benefits, Pension Fund and Retirement Benefits Administration, will be a distinct advantage. Knowledge of Benefits Administration. 

Key Performance Areas

• Manage the implementation of the Legal Advisory Services strategy. Monitor the implementation of the operational plan for the Directorate to support the achievement of GPAA’s strategic objectives. Manage, monitor and review the Directorate policies, procedures and processes, in accordance with best practice and legislation. Manage the implementation of an effective short, medium and long-term operating strategy for the Directorate. Conduct benchmarks on new developments in practices to improve the effectiveness and efficiency of the organisation. Manage the provision of best practice regarding Directorate functions to all stakeholders. Manage the implementation of a management effectiveness and leadership strategy. Engage in strategic relationships with relevant stakeholders to serve the interest of the organisation. Monitor compliance with relevant legislation throughout all Directorate functions. Analyse service delivery gaps, challenges and implement remedial action strategies. Manage quality of service provided to internal and external customers/clients/stakeholders. Manage the mitigation of identified risks. Ensure information flows to and alignment with all stakeholders to ensure effective engagement. Conduct trend analyses and forecasting. 
• Administer the Legal Advisory Services process. Provide legal advice, guidance and opinions to relevant stakeholders in respect of matters of interpretation and/or implementation that may arise. Provide well-researched, sound and practical legal advice and opinions to all internal stakeholders on matters relating to the functions of the various components within the Department, on all legal and contract administration and operational issues. Comment on draft policies and procedures from other departments from a legal perspective, as requested. Provide assistance to the Human Capital department on labor relations issues as requested.
• Administer the Litigation Services process. Monitor the correct administration of all the legal and litigation affairs of the department, including legal costs in litigation matters. Manage and monitor all litigation matters brought within the responsibility of the Legal Services department. Select and appoint appropriate legal counsel to act on behalf of the GPAA when required. Liaise between appointed legal counsel and the organisation, providing all relevant information and clarifying status. Provide assistance with legal matters by reviewing and commenting on all draft pleadings to ensure that they are in line with the GPAA’s interests. Provide feedback to Legal Manager on progress in litigation matters, highlighting any areas of potential risk to the GPAA. Provide legal opinions on legal queries in compliance with relevant legislation and within realistic time frames. 
• Manage all the resources in the Directorate. Ensure the development and management of staff within the Directorate. Implement and maintain a relevant management approach to support effective business results within the Directorate. Develop and sustain a culture of high performance, professionalism and integrity to support overall quality of service delivery. Ensure control of budgeting and expenditure process in-line with strategic objectives and relevant legislation. Ensure the effective utilization of all other resources (including IS, Assets, Infrastructure, etc) within the Directorate

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Qualification/s Requirements

• A relevant three-year Bachelor’s Degree/B Tech or equivalent three-year qualification (at least 360 credits) with six (6) years appropriate experience in the field of Customer Service management with three (3) years’ experience in Management or Middle management experience. Computer literacy which includes a good working knowledge of Microsoft Office products. 

Key Performance Areas

The incumbent will be responsible for the management of customer relationship in the Region, which inter alia include but is not limited to 

• manage effective operations within the provincial office. Develop and maintain an annual performance plan complemented by action plans for service delivery in the offices. Provide inputs and advice on policy development and ensure the effective implementation thereof. Review and ensure effective workflow and capacity planning. Revisit, review and streamline all processes to ensure accuracy and efficiency in operations execution. Ensuring continuously updated and relevant SOPs for unit/s under management. Ensure the implementation of the Batho Pele Principles within the Provincial Office in all interactions with internal and external customers. Provide guidance and leadership to the Office in the achievement of GPAA strategic objectives. Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates. Develop and implement quality assurance and data quality strategies and actions. Ensure the effective and uniform implementation of Standard Operating Procedures, reviewing adherence on an ongoing basis. Submit all statistics, reports and replies timely and accurately. Inform the Director about work progress, problems and corrective measures applied. Manage the delays in service delivery at all service delivery touch points/channels. Manage the escalation for delays in the payment process. Manage provincial service channels (mobile, Walk-in Centre, provincial email enquiries and client liaison services). Adherence to schedules for mobile and CLO activities. Inform the Communications unit on marketing and branding needs. 
• ensure effective risk and compliance management within the EGLS provincial office. Manage the Coaching and guidance of staff on compliance to all relevant regulatory, internal and external compliance requirements. Proactively develop and implement a risk management plan and report on all risk according to required format. Analyse, interpret and implement departmental policies, organisational circulars and other communications that impact on the operation of the provincial office. Promote a corruption free environment and report any breaches you become aware of immediately. Ensure office-based auditing and quality control of processes and procedures, together with the implementation of proper controls in alignment to Walk-in Center’s SOP. Monitor and control compliance to audit risk findings and action plans. Keep the risk register at the CRMMMF (CRM middle management forum) updated. Monitor compliance to SHERQ (Safety, Health environment, Risk and Quality) regulations. Report and discuss all associated risks, incidents and seek guidance from Management (GPAA 16.2). 
• establish and manage relationships with all relevant stakeholders/clients to support service delivery in the province. Create, build and maintain partnerships with various internal and external units/stakeholders/clients/service providers to enhance service delivery in line with GPAA strategic objectives. Ensure that there are effective communication and engagement between the Provincial office and all relevant stakeholders/clients to enhance the GPAA strategic objectives. Ensure that various stakeholders’ enquiries or complaints are directed to relevant officials for resolution; ensure monitoring of resolution and reporting in place. Ensure, coordinate, support and track the resolution of various stakeholder/clients’ enquiries or complaints. Increase GPAA provincial footprint through the rollout of various service channels in collaboration with Facilities unit. 
• ensure successful business transformation within provincial office. Function as a change champion for transformation and communication, motivate and drive change initiatives within the office. Recommend and implement performance improvement initiatives. Manage successful implementation of system and process enhancements, updates and amendments within the office. Provide administrative support at outreach initiatives. Plan and monitor administration for outreach initiatives in alignment to SOP. 
• provide input to the strategic management of the section. Compile comprehensive operational plans, quarterly and annual reports. Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended. Develop, enhance and implement policies, processes and procedures that are relevant to the section and enhance service delivery. Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration to other areas. 
• manage all resources of the unit. Set agree, and monitor performance of direct reports, check that it is aligned with planned targets. Allocate work according to the individual workload, expertise, and developmental needs of the individual. Identify development and succession planning requirements. Ensure employment equity compliance. Monitor that outputs achieve business requirements. Facilitate staff productivity and efficiency, minimizing absenteeism and turnover figures. Motivate staff through the implementation of various reward mechanisms. Facilitate departmental communication through appropriate structures and systems. Manage the budget of the unit and monitor expenditure patterns as per the prescripts.

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Qualification/s Requirements

• A relevant three-year Bachelor’s Degree/B Tech or equivalent three-year qualification (at least 360 credits) with six (6) years appropriate experience in the field of Customer Service management with three (3) years’ experience in Management or Middle management experience. Computer literacy which includes a good working knowledge of Microsoft Office products. 

Key Performance Areas

The incumbent will be responsible for the management of customer relationship in the Region, which inter alia include but is not limited to

•  manage effective operations within the provincial office. Develop and maintain an annual performance plan complemented by action plans for service delivery in the offices. Provide inputs and advice on policy development and ensure the effective implementation thereof. Review and ensure effective workflow and capacity planning. Revisit, review and streamline all processes to ensure accuracy and efficiency in operations execution. Ensuring continuously updated and relevant SOPs for unit/s under management. Ensure the implementation of the Batho Pele Principles within the Provincial Office in all interactions with internal and external customers. Provide guidance and leadership to the Office in the achievement of GPAA strategic objectives. Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates. Develop and implement quality assurance and data quality strategies and actions. Ensure the effective and uniform implementation of Standard Operating Procedures, reviewing adherence on an ongoing basis. Submit all statistics, reports and replies timely and accurately. Inform the Director about work progress, problems and corrective measures applied. Manage the delays in service delivery at all service delivery touch points/channels. Manage the escalation for delays in the payment process. Manage provincial service channels (mobile, Walk-in Centre, provincial email enquiries and client liaison services). Adherence to schedules for mobile and CLO activities. Inform the Communications unit on marketing and branding needs. 
• ensure effective risk and compliance management within the EGLS provincial office. Manage the Coaching and guidance of staff on compliance to all relevant regulatory, internal and external compliance requirements. Proactively develop and implement a risk management plan and report on all risk according to required format. Analyse, interpret and implement departmental policies, organisational circulars and other communications that impact on the operation of the provincial office. Promote a corruption free environment and report any breaches you become aware of immediately. Ensure office-based auditing and quality control of processes and procedures, together with the implementation of proper controls in alignment to Walk-in Center’s SOP. Monitor and control compliance to audit risk findings and action plans. Keep the risk register at the CRMMMF (CRM middle management forum) updated. Monitor compliance to SHERQ (Safety, Health environment, Risk and Quality) regulations. Report and discuss all associated risks, incidents and seek guidance from Management (GPAA 16.2). 
• establish and manage relationships with all relevant stakeholders/clients to support service delivery in the province. Create, build and maintain partnerships with various internal and external units/stakeholders/clients/service providers to enhance service delivery in line with GPAA strategic objectives. Ensure that there are effective communication and engagement between the Provincial office and all relevant stakeholders/clients to enhance the GPAA strategic objectives. Ensure that various stakeholders’ enquiries or complaints are directed to relevant officials for resolution; ensure monitoring of resolution and reporting in place. Ensure, coordinate, support and track the resolution of various stakeholder/clients’ enquiries or complaints. Increase GPAA provincial footprint through the rollout of various service channels in collaboration with Facilities unit.
•  ensure successful business transformation within provincial office. Function as a change champion for transformation and communication, motivate and drive change initiatives within the office. Recommend and implement performance improvement initiatives. Manage successful implementation of system and process enhancements, updates and amendments within the office. Provide administrative support at outreach initiatives. Plan and monitor administration for outreach initiatives in alignment to SOP. 
• provide input to the strategic management of the section. Compile comprehensive operational plans, quarterly and annual reports. Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended. Develop, enhance and implement policies, processes and procedures that are relevant to the section and enhance service delivery. Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration to other areas. manage all resources of the unit. Set agree, and monitor performance of direct reports, check that it is aligned with planned targets. Allocate work according to the individual workload, expertise, and developmental needs of the individual. Identify development and succession planning requirements. Ensure employment equity compliance. Monitor that outputs achieve business requirements. Facilitate staff productivity and efficiency, minimizing absenteeism and turnover figures. Motivate staff through the implementation of various reward mechanisms. Facilitate departmental communication through appropriate structures and systems. Manage the budget of the unit and monitor expenditure patterns as per the prescripts.

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Qualification/s Requirements

A relevant three-year National Diploma/LLB (Bachelor of Laws) degree or equivalent qualification (at least 360 credits), with minimum of 3–5 years' experience in Legal environment of which 2 years supervisory/junior management experience. Computer literacy that includes working knowledge of Ms Office products. Knowledge of the Constitution, Civil procedure, administrative law and contract law. Understanding of the Public Finance Management Act (PFMA), Treasury Relations. 

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: 

• Provide Legal Administration Services. Assist in providing legal advice, guidance and opinions to the top management and GPAA at large matters relating to legislative drafting and other legal matters. Peruse documents and escalate to seniors where relevant. Peruse and comment on a variety of legal documents to ensure that they are legally compliant. Effectively administer legal matters to the department. Monitor and enforce compliance with key legislations (e.g., PFMA, PAJA, PAIA, POPIA). Assist in reviewing and formulating internal policies. 
• Litigation Management. Oversee GPAA's litigation portfolio. Draft and review legal pleadings, instruct and liaise with the State Attorney or external counsel, and prepare witnesses for hearings. Diarise, scheduled hearings and ensure court process is attended. Collect information and documentation as required to proceed with matters referred to Legal in relation to interpretation of GEP Law, 1996. Explain the process to applicants of submitting divorce, life partner and other relevant claims in terms of GEP Law, 1996. Research inquiries, corrects errors, resolve discrepancies and notify applicants of action decisions taken. Research laws, regulations, policies and precedent decisions to prepare for hearings, and to respond to inquiries from case managers and supervisors. Prepare, assemble and check materials for each hearing session /dispute resolution. Prepare a report on decisions and recommendations. Examine case records and official files and ensure that all documents and exhibits are fully documented in the record. Conduct legal research to fully address all legal arguments. Manage that all panel members complete the claim forms for their fees. Prepare instructions for administration in respect of court decision. Attend a bill of costs and to appeal emanating of high court.
•  Render Administrative Support. Attend to court process served on the GPAA and any other claims submitted in terms of GEP Law, 1996. Prepare written review and evaluate data on documents such as claim applications, birth or death certificates, and/or employer records. Maintain hearing documents, calendars, hearing dates and confirms hearing. Adherence to court decisions with written instructions to subordinates to comply with court decision. Manage that files are kept and updated on statistics records of court cases. Prepare memoranda and drafts of decisions within timely manner to meet requirements. Assist the supervisor with training in legislation and legislative drafting, as well as other legal topics.
•  Review of litigated claims or claims with disputes (Stakeholder Relations). Confer with individuals or organisations involved in cases to obtain relevant information. Explain to claimants how they can appeal rulings that go against them. Compile submissions and instruction for recommendation. Liaise with internal business units, external legal practitioners, government officials, and other regulatory bodies to resolve disputes.
•  Supervision of staff. Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff. Maintain Discipline. Provide monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions

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Qualification/s Requirements

• A relevant three-year Bachelor’s Degree/B Tech or equivalent three-year qualification (at least 360 credits) with six (6) years appropriate experience in the field of Customer Service management with three (3) years’ experience in Management or Middle management experience. Computer literacy which includes a good working knowledge of Microsoft Office products. Knowledge of GEPF Services and products. 

Key Performance Areas

The incumbent will be responsible for the management of customer relationship in the Region, which inter alia include but is not limited to 

• manage effective operations within the provincial office. Develop and maintain an annual performance plan complemented by action plans for service delivery in the offices. Provide inputs and advice on policy development and ensure the effective implementation thereof. Review and ensure effective workflow and capacity planning. Revisit, review and streamline all processes to ensure accuracy and efficiency in operations execution. Ensuring continuously updated and relevant SOPs for unit/s under management. Ensure the implementation of the Batho Pele Principles within the Provincial Office in all interactions with internal and external customers. Provide guidance and leadership to the Office in the achievement of GPAA strategic objectives. Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates. Develop and implement quality assurance and data quality strategies and actions. Ensure the effective and uniform implementation of Standard Operating Procedures, reviewing adherence on an ongoing basis. Submit all statistics, reports and replies timely and accurately. Inform the Director about work progress, problems and corrective measures applied. Manage the delays in service delivery at all service delivery touch points/channels. Manage the escalation for delays in the payment process. Manage provincial service channels (mobile, Walk-in Centre, provincial email enquiries and client liaison services). Adherence to schedules for mobile and CLO activities. Inform the Communications unit on marketing and branding needs. 
• ensure effective risk and compliance management within the EGLS provincial office. Manage the Coaching and guidance of staff on compliance to all relevant regulatory, internal and external compliance requirements. Proactively develop and implement a risk management plan and report on all risk according to required format. Analyse, interpret and implement departmental policies, organisational circulars and other communications that impact on the operation of the provincial office. Promote a corruption free environment and report any breaches you become aware of immediately. Ensure office-based auditing and quality control of processes and procedures, together with the implementation of proper controls in alignment to Walk-in Center’s SOP. Monitor and control compliance to audit risk findings and action plans. Keep the risk register at the CRMMMF (CRM middle management forum) updated. Monitor compliance to SHERQ (Safety, Health environment, Risk and Quality) regulations. Report and discuss all associated risks, incidents and seek guidance from Management (GPAA 16.2). 
• establish and manage relationships with all relevant stakeholders/clients to support service delivery in the province. Create, build and maintain partnerships with various internal and external units/stakeholders/clients/service providers to enhance service delivery in line with GPAA strategic objectives. Ensure that there are effective communication and engagement between the Provincial office and all relevant stakeholders/clients to enhance the GPAA strategic objectives. Ensure that various stakeholders’ enquiries or complaints are directed to relevant officials for resolution; ensure monitoring of resolution and reporting in place. Ensure, coordinate, support and track the resolution of various stakeholder/clients’ enquiries or complaints. Increase GPAA provincial footprint through the rollout of various service channels in collaboration with Facilities unit. 
• ensure successful business transformation within provincial office. Function as a change champion for transformation and communication, motivate and drive change initiatives within the office. Recommend and implement performance improvement initiatives. Manage successful implementation of system and process enhancements, updates and amendments within the office. Provide administrative support at outreach initiatives. Plan and monitor administration for outreach initiatives in alignment to SOP. 
• provide input to the strategic management of the section. Compile comprehensive operational plans, quarterly and annual reports. Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended. Develop, enhance and implement policies, processes and procedures that are relevant to the section and enhance service delivery. Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration to other areas. 
• manage all resources of the unit. Set agree, and monitor performance of direct reports, check that it is aligned with planned targets. Allocate work according to the individual workload, expertise, and developmental needs of the individual. Identify development and succession planning requirements. Ensure employment equity compliance. Monitor that outputs achieve business requirements. Facilitate staff productivity and efficiency, minimizing absenteeism and turnover figures. Motivate staff through the implementation of various reward mechanisms. Facilitate departmental communication through appropriate structures and systems. Manage the budget of the unit and monitor expenditure patterns as per the prescripts.

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Qualification/s Requirements

• A relevant three (3) year National Diploma / Degree in internal audit (at least 360 credits), Minimum six (6) years in Internal Audit environment with three (3) years’ management/middle management experience Professional registration as a certified Internal Auditor (CIA) with the Institute of Internal Auditors South Africa (IISA). Computer literacy which includes a good working knowledge of Microsoft Office products.

Key Performance Areas

The incumbent will be responsible for the following functions and include but not limited to 

• Functional Management of the Internal Audit sub directorate. Ensure the maintenance of efficient and effective controls and the achievement of the objectives of the department by evaluating the department’s controls/objectives, to determine their effectiveness and efficiency through internal audits. Communicate the results of internal Audit engagements. Review, collect information and compile internal audit progress reports to the Accounting Officer and Audit Committee, Quarterly reports and annual reports. Monitor the policy and legislative framework to ensure that cognizance is taken of new developments. Develop and maintain internal audit methodologies, policies and procedures. Provide advice and guidance to role players on the requirements and implementation of internal audit methodologies, policies and procedures.
•  Develop strategic internal audit plans. Identify the key risk areas for the Institution emanating from current operations as set out in the strategic plan and risk management strategy. Participate in the development of the three-year strategic risk based internal audit plan. Develop the annual internal audit operational plan. 
• Keep up to date with new developments in the internal audit environment.  This would, inter alia, entail the following. Study professional journals and publications to ensure that cognizance is taken of new developments. Monitor and study the relevant industry, legislative standard changes and policy frameworks continuously. Engage in relevant continuous professional development activities (tools and techniques) as required / prescribed. 
• Administrative management of Internal Audit sub directorate. Maintain discipline. Manage performance and development. Undertake Human Resource and other related administrative functions. Establish, implement and maintain efficient and effective communication arrangements. Develop and manage the operational plan of the sub-directorate and report on progress as required. Develop, implement and maintain processes to ensure proper control of work including the Engagement Work Program. Compile and submit all required administrative reports. Serve on transverse task teams as required. Procurement and asset management. Plan and allocate work. Quality control of work delivered by employees. Functional technical advice and guidance.
•  Manage all resources of the unit. Set, agree and monitor performance of direct reports, check if it is aligned with planned targets. Allocate work according to the individual workload. Identify development and succession planning requirements. Ensure Employment Equity compliance. Monitor that outputs are achieved against business requirements. Facilitate staff productivity and efficiency, minimizing absenteeism and turn-over figures. Motivate staff through the implementation of various reward mechanisms. Facilitate departmental communication through appropriate structures and systems. Manage the budget of the unit and monitor expenditure patterns as per the Prescripts.

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Qualification/s Requirements

• A relevant three-year bachelor’s degree/B Tech qualification in the Legal field or equivalent qualification, (with at least 360 credits). Minimum six (6) years’ appropriate experience, with 3 years in a management role /middle management role. Computer literacy that would include a high level of proficiency in Microsoft products.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: 

• Manage process of Adjudication applications: Oversee the preparation of cases to be heard for adjudication. Review and evaluate merits and demerits of adjudication cases. Determine if cases are legible for appeal or not. Manage the drafting of adjudication reports. Provide detailed information to the appeal panel on review cases. 
• Develop and implement Special Pensions Adjudication administration processes, guidelines and processes: Undertake research on latest trend with regards to administration of Adjudication processes. Develop a comprehensive and concise guideline on management of and administration of adjudication processes. Ensure that the guideline is in line with GPAA strategic objectives and contribute to effective service delivery. Develop Special Pensions adjudication risk assessment procedures and implement risk mitigation measures. Oversee continuous adherence to adjudication administration guidelines and policies. 
• Manage all resources of the unit: Set, agree and monitor performance of direct reports, check that it is aligned with planned targets. Allocate work according to the individual workload, expertise, and developmental needs of the individual. Identify development and succession planning requirements. Ensure employment equity compliance. Monitor that outputs are achieved against business requirements. Facilitate staff productivity and efficiency, minimizing absenteeism and turnover figures. Motivate staff through the implementation of various reward mechanisms. Facilitate departmental communication through appropriate structures and systems. Manage the budget of the unit and monitor expenditure patterns as per the prescripts.

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Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree in Human Resources Management, Human Resources Development or equivalent qualification (at least 360 credits). Minimum six (6) years’ appropriate experience in HR /Training with 3 years in management or middle management experience. Computer literacy that would include a high level of proficiency in Microsoft products and Persal system. Knowledge of Public Finance Management Act (PFMA).

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

•  Alignment of education, training and development with skills requirements. Oversee the development of training manual. Ensure compliance with prescribed ETD standards. Ensure alignment with performance management related processes and other related programmes. Co-ordinate ETD research at organizational, sectorial and national levels. Interact with guardian committees to assist in the design and development of integrated learning programmes. Ensure compliance with national training standards of accredited providers. Ensure accreditation of learning programmes and related service providers. Ensure the effective delivery of learning programmes. Engage in the management of the research and development of learning programmes and delivery mechanisms. Ensure effective implementation of the training and development related directives, resolutions and other prescripts. Design, implement and maintain quality assurance systems to evaluate ETD quality and its impact on organizational performance. Develop, implement and maintain service Level Agreements with line managers and employees. Ensure the certification of successful learners. Facilitate and align training opportunities and individual requirements with bursary opportunities. Ensure that training and development practices and outcomes support their intended objectives. Support the promotion of a culture of life-long learning. Ensure implementation of outreach programme to market programmes and the training opportunities of the department. Manage training budget. 
• Facilitation of Induction and Re-orientation programme for the GPAA. Oversee the effective management of the induction process. Advice the Department on the best practices regarding Induction/ Orientation. Facilitate induction/ Orientation programmes in line with the Department’s Directives. Monitor and evaluate the effectiveness of the induction and Re-orientation programme. 
• Manage, implement and assess the impact of Internships and Learnership programmes. Oversee the compilation of progress reports on Interns and Learners. Ensure alignment of the Workplace Skills Plan with programmes of Internships, Vocational, Technical and Academic Learning (PIVOTAL) interventions. Ensure that all obligations are adhered to and make efforts to ensure implementation meets the target. Manage the development and implementation of training strategy. Oversee the maintenance of a secure and comprehensive database system relating to education, training and development in the Department. Support the development and implementation of comprehensive communication and awareness programmes in support of skills development. Evaluate impact of processes and submit related reports as prescribed. Submit consolidated Workplace Skills Plan (WSPs) for the Department. Submit quarterly and annual training reports (ATRs) against the implemented Workplace Skills Plan. Oversee implementation of management development, ABET, artisan training, internships, bursaries and work integrated learning or experiential learning.
•  Manage all resources of the Unit. Set, agree and monitor performance of direct reports, check that it is aligned with planned targets. Allocate work according to the individual workload, expertise and developmental needs of the individual. Identify development and succession planning requirements. Ensure employment equity compliance

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Qualification/s Requirements

• A relevant three-year National Diploma/Degree or equivalent qualification (at least 360 credits) in relevant environment, Minimum 6 years’ experience in the relevant environment. With three (3) years in Management or Middle management experience. Computer literacy that would include a good working knowledge of Microsoft Office products.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but not limited to the following. 

• Manage the departmental forensic investigations conducted. Receive case allegations, analyze and allocate the case. Investigate the financial, human capital and operations cases by collecting and analyzing data. Analysis of information and drafting reports. Advice on findings as needed. Issue information for use in disciplinary hearings or criminal or civil court cases. Facilitate Project on forensic investigations and other high-level special investigations. Draft and issue report on findings and make recommendations. Issue final report for internal and external stakeholders. Refer cases for further criminal investigation on actual/potential loss suffered. 
• Manage the Development of Fraud investigation policy and strategy. Develop required fraud investigation policies and procedures in line with Enterprise-wide Risk Management policy. Develop fraud investigation strategy in line with fraud Prevention policy. Develop action plans and mitigation plans related to fraud. 
• Monitor and implement fraud Investigation strategy. Monitor all identified, detected and prevented cases. Review and follow up on cases related query reports. Ensure that all pending cases are followed up. Ensure that statistical reports are provided for pending/outstanding cases. Confirm the forensic investigation based on an assessment of the information and documentation provided. 
• Monitor the Loss Control process. Develop and maintain a fraud debt register. Keep loss and fraud control registers. To maintain a proper reconciliation on our debt and recoveries (Total value of Actual and Potential Loss). To update the Fraud debt register. 
• Manage all resources of the unit. Set, agree and monitor performance of direct reports, check that it is aligned with planned targets. Allocate work according to the individual workload, expertise and developmental needs of the individual. Identify development and succession planning requirements. Ensure employment equity compliance. Monitor that outputs achieve business requirements. Facilitate staff productivity and efficiency, minimizing absenteeism and turnover figures. Motivate staff through the implementation of various reward mechanisms. Facilitate departmental communication through appropriate structures and systems. Manage the budget of the unit and monitor expenditure patterns as per the prescripts.

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Qualification/s Requirements

• A relevant three (3) year National Diploma / Degree in Communication/Journalism/ Media Relations (at least 360 credits). Minimum of six (6) years' experience in Stakeholder and Media relations with three (3) years in Management or Middle Management role within relevant environment. Computer literacy which includes a good working knowledge of Microsoft Office products.

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which include but not limited to the following. Develop and implement effective media policies and strategies. Develop, implement and monitor the communication strategy, in line with the GPAA, GEPF and National Treasury goals. Provide input into and implement media liaison plans, reporting back on effectiveness. Develop and implement media liaison policy and ensure internal distribution and compliance.
• Provide strategic stakeholder / media liaison support and guidance to all business units. Develop framework to guide GPAA, GEPF and National Treasury on the handling of crisis situations. Monitor and evaluate media coverage. Oversee the monitoring and analysis of print and electronic media for any reference to GPAA / GEPF / National Treasury or industry. Report on media coverage, identifying key themes and areas of concern and escalate as needed. Oversee the development and maintenance of effective media database. Manage the timely responses to media queries. Oversee the media coverage including all relevant articles (newspapers and online) and ensure accurately catalogued.
• Monitor the compilation and distribution of newspaper clippings and electronic media articles internally daily. Manage all external contracts by providing media services in line with the SLA with GEPF. Develop and manage correspondence. Liaise with the Publications and Content Specialist regarding the content of all written material, providing input and context as required. Organise and coordinate interviews with the media and stakeholders. Contribute to media topics and articles for the national media. Respond to media queries and distribute media statements. Facilitate print and broadcast education campaigns. Manage and develop staff. Set, agree and monitor performance of direct reports, check that aligned with performance agreements.
• Identify development needs and succession planning requirements and provide coaching and mentoring as appropriate. Allocate work according to the individual workload, expertise, and developmental needs of the individual. Ensure employment equity compliance. Monitor that individual outputs achieve business requirements. Recruit departmental staff using defined processes. Facilitate staff productivity and efficiency, minimizing absenteeism and turnover. Motivate staff through the implementation of various recognition mechanisms. Facilitate communication through appropriate structures and systems. Enable knowledge sharing and knowledge transition processes, including sharing of best practices across the GPAA. Contribute input to performance feedback and coaching of team members.

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Qualification/s Requirements

• A relevant three (3) year National Diploma/Degree in Financial Management or equivalent qualification (at least 360 credits). Minimum 3-5 years relevant experience, With 2 years Supervisory/Junior management experience. knowledge of Employee benefits. knowledge of Public Finance and Management Act. Knowledge of Special Pensions Act. 

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: 

• To ensure effective and efficient administration on payment on special pension: Supervise the generation of payment information. Validation and confirm particulars of beneficiaries. Validate information on payment schedules. Ensure that all payment vouchers are countersigned. Ensure that all payments are in line with special pensions payment prescripts. Supervise the resolution of audit queries related to payment of special pensions. Support the authorization of special pensions payment. Oversee the implementation of user parameters on CIVPEN system. Prepare and present reports efficient administration of payment for special pensions.
• Ensure effective operations management within office payment processes: Implement and maintain an Operational annual performance plan complemented by action plans for service delivery in the unit. Provide inputs and advice on policy development and ensure the effective implementation thereof. Ensure effective workflow and capacity planning. Implement and review all processes to ensure accuracy and efficiency in operations execution. Provide senior managers to enable achievement of operational GPAA strategic objectives. Implement, interpret and manage statistical information on service standards. Implement quality assurance and data quality strategies and actions. Implement a risk management plan and report on risk according to the required format. Generate and submit reports accurately and timeously. Inform the Senior Manager about work progress, problems and corrective measures applied. 
• Management and development of staff: Manage the performance of the unit which involves coaching, mentoring and take corrective action where required, develop performance standards and evaluates team and individuals. Monitor staff regarding human resources such as leave, recruitment, grievances and discipline. Compile the work plans for the unit including the consolidation of the operational plans into the directorate’s overall work plan.

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Qualification/s Requirements

• A relevant three (3) year National Diploma / Degree in Internal Audit or Information Systems Audit. Minimum 3 years' experience in Internal Audit environment of which 1 year is in IT Audit. Computer literacy which includes a good working knowledge of Microsoft Office products. 1 year experience in ACL and a qualification in basic scripting.

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks: Execute IT audit projects, Execute and finalize the IT audit projects allocated on Teammate and using ACL according to the agreed deadlines and quality standards. Discuss and resolve informal queries with clients. Gathering evidence about operations of a department under review. Evaluate the evidence gathered. Determine whether the operations of a department meet acceptable standards. Assess the effectiveness of controls and operations. Follow up action plans as they become due. Reporting Issue a draft report for each IT audit project. Assist with achieving the resolution of problems identified.
• Conduct continuous monitoring and evaluation of the progress against the approved IT Audit plan. Assist with analysis and contribute to recommendations made to improve policies, procedures, processes, measurements and expenditure. Keep abreast of global trends, new developments in the IT Audit environment and emerging technologies. Issue follow up reports as actions plans become due. Update the findings register. Compliance Comply with the IIA and CISA standards, code of ethics and frameworks. Contribute to the quality of Performance Audits.
• Comply with Government, GPAA and Internal Audit methodology, policies, procedures, prescripts, regulations, acts and laws. Manage and development of staff Manage the performance of the unit which involves coaching, mentoring, and take corrective action where required, develop performance standards and evaluate team and individuals. Monitor staff regarding human resources such as leave, recruitment and grievances. Compile the work plans for the section including the consolidation of operational plans into the directorate’s overall work plan.

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Qualification/s Requirements

• A relevant three (3) year National Diploma / Degree in Internal Audit. Minimum 3 years' experience in Internal Audit. Computer literacy which includes a good working knowledge of Microsoft Office products. 1 year experience in ACL and a qualification in basic scripting. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks: Undertake audits projects Perform Internal Audits, as allocated, according to internal policy and best practice; meeting specified deadlines. Perform compliance (i.e. internal control and process) related audits to provide assurance on the effectiveness of the internal control environment. Compile audit findings, collating relevant working papers to provide evidence to support audit findings. Recommend actions emerging from audits based on schedule of findings collated.
• Deal with queries emerging from audits according to relevant policies and procedures, escalating them appropriately as required. Internal Audit reporting Provide reported feedback on progress against the approved audit plan. Compile audit findings and prepare review notes, to highlight audit matters that were not completely addressed by the Internal Audit process. Prepare reports on audit findings for submission; flag audit risks and breakdowns in the internal control environment. Compile an indexed and referenced audit file for each audit conducted, according to quality procedure and policy requirements, meeting deadlines for submission.
• Assist in the preparation of reports for EXCO and the Audit Committee. Process Improvements and research Keep abreast with global trends and best practice. Review current audit systems and processes in order to recommend improvements to enhance effectiveness. Evaluate the application of audit control measures. Check the integrity and reliability of financial and/or information on computerized systems, recommending any changes required to the Audit Assistant Manager. Provide advice and guidance on Audits to be conducted and propose solutions for financial and/or technical related problems.
• Contribute to raising awareness of the Internal Audit business unit by engaging with stakeholders. Develop preliminary audit plans Recommend priority areas for the Internal Audit programme based on a preliminary survey of risk areas. Assist in compiling detailed annual audit plans for implementation within allocated audit area. Review current systems and processes to assist in compiling a workable plan for each audit engagement, specifying resource requirements, time frames and priority areas. Obtain sign off on each audit engagement with relevant stakeholders according to agreed deadlines.

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Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree in ICT, Human Resource Management/ Human Resource Development and Public Administration or equivalent qualification (at least 360 credits), Minimum 3-5 years’ experience in Training environment. With two (2) years supervisory or junior management experience. Computer literacy that would include a high level of proficiency in Microsoft products. 

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: 

• Implement the administration of Line Function training events: Implement effective administering of assessments. Implement effective marking of assessments. Implement effective development of learner’s transcripts/reports. Ensure development of certificates after training. Capture learner’s results on internal learner records database (M&E System). Prepare quarterly functional training reports. Safe keeping of learner’s training records on Shared Drive/SharePoint. Oversee the collection and provisioning of stationery and refreshments in the unit. 
• Implement delivery of needs-based Line Function Training: Ensure compliance with the quality system as prescribed in the functional training prescripts. Implement effective and efficient facilitation of training (actual training). Implement effective and efficient evaluation of training (Reaction, Learning, Behavior and Results). 
• Planning of Functional Training processes and activities: Conduct functional training needs analysis. Design/update functional training manuals. Implement effective nominations of learners. Implement effective preparations of training venues before training (computers network is working, applications tested and verified, access to applications secured). 
• Compilation and presentation of service delivery performance reports: Give input to compilation of comprehensive operational plans, quarterly and annual reports. Keep abreast of changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended. Report on learner training performance after each training event

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Qualification/s Requirements

• A relevant three (3) year National Diploma/Degree in Information Security (at least 360 credits) with 3-5 years relevant experience within Communication Technology / Information Security /ICT/Cyber Security field. knowledge of Client relations Management. Knowledge of Minimum Information Security Standards (MISS) Act. Knowledge of Information Technology. Knowledge of Security Systems. 

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: 

• Monitoring of Information Security Compliance within GPAA: Conduct compliance monitoring of systems, processes and personnel to establish the level of compliance with the Information Security initiatives. Coordinate and facilitate the training of new and current GPAA/GEPF staff members on possible threats and vulnerabilities. Implement findings as identified by the internal and external auditors. Monitor and revise plans as necessary to ensure data integrity, confidentiality, and availability. Submit reports of security related breaches, take appropriate actions to mitigate risks, investigate breaches, and make recommendations to the management for corrective action. Evaluate the GPAA/GEPF business unit’s operational processes to establish the level of compliance with the Information Security regulations. Review and propose improvements to the existing Information Security initiatives. Liaise with other business units to direct compliance issues to appropriate existing channels for investigation and resolution and provide reports to the management. Stay abreast of new and current trends and developments in the ICT and Cyber Security fields to advise ICT Security Management on the Implementation of counter measures.
•  Participate in sub-Business Unit Planning and reporting initiatives: Report on status of operations and projects on Security Management. Participate in the administrative processes of the Division. Conduct regular feedback and communication with ICT Security Management.

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Qualification/s Requirements

• A relevant three-year National Diploma/Degree qualification or equivalent (at least 360 credits). Minimum of 3 years’ appropriate experience of which 2 years is in a supervisory role OR 5 years appropriate experience within the relevant environment. Computer literacy that would include a high level of proficiency in Microsoft products. A valid driver’s license. 

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: 

• Provide research support to Appeal Panel and Appeal: Receive and review requests for research from adjudicators, Manager and the Board. Device research methodologies to resolve unclear and uncertain claims by appellants. Device and conduct various creative research methods to that will provide Appeal Board with a solution to finalise a case. Device and conduct a creative research method to resolve research cases. Conduct research using existing research methods to resolve cases. 
• Provide administrative support to section and Appeal Board: Develop and monitor electronic file management, able to track and account for all cases with Research sub-unit, age analysis in place per case. Device systematic recording of incoming research cases, manage and account for number of research cases effectively. Record incoming research cases, allocate work accordingly, account on completed work and outstanding work. Ensure effective case management of research cases and management of file movement.
• Tracing, interviewing applicants and preparing monthly research report: Trace and conduct telephonic or face to face interviews with appellants, gather information and prepare cases for Appeal Panel and Appeal Board. Monthly report prepared and submitted by end of the month with no errors, emphasizing efforts and outlining activities on all research cases. 
• Supervision of the staff: Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide quarterly and annual reports. Provide Monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions.

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Qualification/s Requirements

• A relevant three-year bachelor’s degree/B Tech qualification or equivalent qualification, (with at least 360 credits). A minimum of six (6) years’ appropriate experience in Research and Administration of Special Pensions, with 3 years in a management role / middle management role. Computer literacy that would include a high level of proficiency in Microsoft products.

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Management and coordination of research and political verification of special pension beneficiaries: Manage the verification and validation of information sourced through research. Ensure that all research is accompanied by reliable supporting documents for evidence. Liaise and interact with relevant organs to validate information for special pension status determination.
• Manage the collation of details of applicants for verification purposes. Ensure availability and distribution of special pension research information. Collate, consolidate and present qualitative and quantitative research reports on political involvement of beneficiaries. Manage the verification of information supplied by applicants. Ensure that the research is in line with GPAA strategic objectives. Build and maintain effective internal and external relationships.
• Compile, present and submit reports related to the effective functioning of the unit. Develop and implement processes, guidelines and polices on researching and verification of politicians applying for special pensions. Undertake research on the latest trend with regard to verification of special pension applicants. Develop a comprehensive and concise research guidelines and methodology on political verifications. Ensure that the guideline and policies are aligned to GPAA strategic objectives and contribute to effective services delivery. Undertake risk assessment procedures on researching and verification of politician applying for special pension.
• Oversee continuous adherence to research guidelines on verification of applicants. Manage all resources of the unit: Set, agree and monitor performance of direct reports, check that it is aligned with planned targets. Allocate work according to the individual workload, expertise, and developmental needs of the individual. Identify development and succession planning requirements. Ensure employment equity compliance. Monitor that outputs are achieved against business requirements. Facilitate staff productivity and efficiency, minimizing absenteeism and turnover figures. Motivate staff through the implementation of various reward mechanisms. Facilitate departmental communication through appropriate structures and systems. Manage the budget of the unit and monitor expenditure patterns as per the prescripts.

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Qualification/s Requirements

• A relevant 3-years National Diploma/Degree in Information Technology/BSc (Computer Science); Bcom (Information Systems) or equivalent qualification (at least 360 credits).
• Minimum of six (6) years’ experience in the ICT field, with three (3) years in management or middle management experience. ITIL v3 qualifications and Customer Service Certification will be an advantage. Computer literacy that would include a good working knowledge of Microsoft Office products. 

Key Performance Areas

The successful incumbent will be responsible for a wide variety of tasks which include but not limited to the following:

• Manage interface between GPAA and Service Providers: Engage with all related role players to develop a service catalogue. Manage and maintain the ICT service catalogue. Develop and oversee the implementation of new systems and processes centred on service delivery frameworks (COBIT and ITIL). Engage with all stakeholders both internally and externally, including suppliers, delivery partners and end users (clients) to develop relevant SLA’s and OLA’s prior to deployment and on a pre-determined period thereafter. Work with Senior Management to propose, agree and deliver IT services to defined Service Level Agreements. Engage with all ICT managers to compile service compliance reports. Provide status report to various committees on all aspects of ICT service delivery. Forecast areas of service deficiency for improvement. Consult with the CIO on service performance areas.
• Negotiate with vendors, outsourcers and contractors to secure ICT specific products and services. Manage contracts and relationships with external service providers. Work with the architecture design services team to ensure a coordinated approach to the development of ICT technology. Coordinate annual client satisfaction surveys. Manage the unit’s audit findings and risks. Develop, implement and monitor ITIL processes identified for Service Management in order to provide effective support to the GPAA: Ensure incident management, Request Fulfilment and Problem management policies, processes and procedures. Identify platforms to automate processes which will improve effectiveness and efficiency of the ICT section and ensure adherence. Ensure the GPAA operational processes adhere to industry approved standards and best practices. Report on the overall ICT performance where incidents, requests and problems are concerned. Ensure the organization has an ITSM tool to manage its operations. Provide support in the implementation of ICT service projects: Consult with the CIO on implementation of projects relating to service delivery. Engage with a diverse range of stakeholders both internally and externally, including suppliers, delivery partners and end users (clients) to ensure effective service delivery implementation.
• Assist in the development and maintenance of a service recovery fallover plan for all Business Information Systems (BIS) in GPAA. Identify, develop and apply practical and business area concepts to enhance and propel service delivery. Research new technologies in Information technology and provide recommendations to the CIO to support the strategic direction of both the department and business. Provide input to the strategic/ operational management of the section: Compile comprehensive operational plans, monthly quarterly and annual performance reports. Keep abreast of the changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended. Develop, enhance and implement policies, processes and procedures that are relevant to the section and enhance service delivery. Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration into other areas. Manage all resources of the unit: Set, agree and monitor performance of direct reports, check that it is aligned with planned targets. Allocate work according to the individual workload, expertise and developmental needs of the individual.

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Qualification/s Requirements

• A relevant three (3) year National Diploma / Degree in Public Administration, Information Management, Knowledge Management, Social Sciences, Library/Archival Sciences or equivalent qualification.
• Minimum 3 years' experience in the Knowledge Management, Administration, Data Management, Research Services or Registry Management environment.. Computer literacy which includes a good working knowledge of Microsoft Office Knowledge of Organizational learning systems, information harvesting, and data categorization.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks:

•  Assist in implementing the knowledge Management database and processes of the organisation. Draft and implement awareness plans for the GPAA on the new trends and knowledge acquired by the organisation. Educate and promote knowledge management practices to new and existing team members to improve the sharing and value of knowledge. Assist in design catalogue and publishing the available suite of productivity tools and technologies to optimize the use of knowledge. Draft and compile reports on the usage of knowledge articles to demonstrate the benefits and impact of knowledge on service delivery. Facilitate the capturing of critical institutional knowledge to prevent loss when personnel exit the department. 
• Assist in Conducting Research on based practices that will enable us to achieve its objectives. Assist in conducting research based on best practices Ensure the effective Development and implementation of a continuous improvement strategy for the organisation. Assist in Identifying and implement remedial action strategies for the GPAA service delivery gaps. Coordinate communities of practice, capacity-building sessions, and compile research/evaluation reports for strategic decision-making. Administer and maintain electronic document repositories, knowledge bases, and information systems.
•  Provide Administrative support to the Unit. Provide administrative support to the unit. Perform office administrative activities. Organise office logistical matters. File office correspondence, documents and reports. Draft and type standard correspondence and documents. Completion of forms and documents relevant to the office. Order stationery and equipment for the section

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Qualification/s Requirements

• A relevant three (3) year National Diploma/Degree (at least 360 credits). Minimum 3-5 years relevant experience in Research and Administration of Special Pensions. With 2 years Supervisory/Junior management experience. knowledge of Special pension Act. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Implement processes, guidelines and policies on researching and verification of politicians applying for special pensions: Undertake research on the latest trend with regard to verification of special pension applicants. Develop a comprehensive and concise research guidelines and methodology on political verifications. Ensure that the guideline and policies are aligned to GPAA strategic objectives and contribute to effective services delivery. Undertake risk assessment procedures on researching and verification of politician applying for special pension. Oversee continuous adherence to research guidelines on verification of applicants. Conduct and coordinate research and political verification of special pension beneficiaries. Ensure the verification and validation of information sourced through research.
• Ensure that all research is accompanied by reliable supporting documents for evidence. Liaise and interact with relevant organs to validate information for special pension status determination. Manage the collation of details of applicants for verification purposes. Ensure availability and distribution of special pension research information. Collate, consolidate and present qualitative and quantitative research reports on political involvement of beneficiaries. Verify of information supplied by applicants. Ensure that the research is in line with GPAA strategic objectives. Build and maintain effective internal and external relationships. Compile, present and submit reports related to the effective functioning of the unit. Ensure preparation of Verification files.
• Check information supplied by applicants and that it is in correct files. Prepare verification files for Verification team. Monitor and account file movement and distribute files to Verifiers or Researchers. Assist Verifiers on tracing and setting up interviews with applicants as per request from Verifiers or Researchers. Assist Verifiers or Researchers with secondary data to assist with their verification. Management and development of staff: Manage the performance of the unit which involves coaching, mentoring and take corrective action where required, develop performance standards and evaluates team and individuals. Monitor staff regarding human resources such as leave, recruitment, grievances and discipline. Compile the work plans for the unit including the consolidation of the operational plans into the directorate’s overall work plan.

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Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree in Human Resource/ Labour Relations or Industrial Relations or equivalent qualification (at least 360 credits). Minimum 3-5 years’ experience in Human Resource/ Employee Relations environment. With two (2) years supervisory or junior management experience. Computer literacy that would include a high level of proficiency in Microsoft products and Persal system. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Manage the finalization of all misconduct received in the organization. Assign investigators to conduct investigations into misconduct cases. Finalize the investigations on misconduct in the organization. Ensure that prescripts are adhered to regarding the finalization of the misconduct cases. Analyze investigation reports received. Prepare for the disciplinary processes and communicate the outcome thereof.
• Monitor, consolidate and analyze National misconduct statistics. Ensure that the Department maintains procedural and substantive fairness in the handling of misconduct cases. Manage the finalization of all grievances received from employees in the organization. Assist in preparation, representation and management of disputes emanating from grievances. Represent the employer in grievance cases. Provide a specialist advisory, consultation and facilitation service on all grievance and dispute related matters. Assist in identifying designated employees to conduct investigations into grievances. Ensure that relevant prescripts are adhered to regarding the finalization of grievances.
• Consolidate and analyse grievance statistics. Ensure that the Department maintains procedural and substantive fairness in the handling of grievance cases. Coordinate the provision of a collective bargaining function to the organization to ensure compliance with the legislative prescripts. Provide input to the development of a collective engagement strategy and model (matters of mutual interest, GPAA objectives, structural interface, responsibilities, accountabilities, monitoring processes); so as to ensure effective collective bargaining within the organization. Represent the GPAA at bargaining chamber and ensure that the appropriate actions are taken to action the decision taken at the departmental bargaining chamber and the PSCBC and GPSCBC. Provide input and advice on the management and resolution of individual and collective disputes. Liaise with other government departments on matters of mutual interest. Support and provide assistance to the regional offices in all aspects of Labour Relations.
• Identify and respond to labour related risks that may stem from the transfer of staff and/or other collective employee decisions that have the potential to have a negative impact on employees in some or all cases. Provide proactive advice on labour law, government prescripts, policies, procedures and agreements. Provide input into the development and maintenance of appropriate capacity building programmes (line management and LR staff) and training manuals. Provide input with the training delivery on LR and related training. Review cases. Analyse arbitration awards for review to the Labour Court. Discuss and evaluate cases referred with the Senior Manager at Legal Services. Liaison meeting with the State Attorneys. Monitor and analyse the outcomes from the Labour Court and Labour Appeals Court. Manage dispute resolution emanating from misconduct. Preparation, representation and management of disputes emanating from misconduct.
• Attend dispute proceedings, represent the department/ facilitate representation and provide required evidence. Provide a specialist advisory, consultation and facilitation service on all dispute related matters. Challenge issues of jurisdiction and condonation of disputes forwarded to GPSSBC, PSCBC and CCMA. Report to Senior Manager on all disputes that may arise in the organization. Develop appropriate strategies and processes to manage disputes and minimize the negative effects. Ensure that the Department maintains procedural and substantive fairness in the handling of dispute cases. Management and development of staff. Manage the performance of the Unit which involves coaching, mentoring and taking corrective action where required.
• Develop performance standards and evaluate team and individuals. Monitor staff regarding human resources such as leave, recruitment and grievances. Compile the work plans for the Unit including the consolidation of the operational plans into the directorate’s overall work plan. Manage relationship with stakeholders. Manage relationships with organized labour. Manage all external relationships with the Bargaining Councils (e.g. GPSSBC and PSCBC). Collaborate with Senior Managers on disciplinary and dispute matters as required. Leverage and manage relationships between management, employees, organized labour, labour institutions and areas for interventions. Participate in strategic planning in the management of the Directorate. Monitor the system of finalizing all misconduct cases in the organization. Monitor capturing cases on PERSAL in order to assess progress. Analyse and manage records of misconduct cases in the organization. Monitor coordination of information regarding misconduct.

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Qualification/s Requirements

• A relevant three-year National Diploma/Degree or equivalent in IT, (at least 360 credits) with 3-5 years’ experience in the IT Testing and Lab environment. With 2-year supervisory or Junior Management experience. Computer literacy that would include a high level of proficiency in Microsoft products. Knowledge of Employee benefits scheme and funds. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Manage the Testing Lab processes: Ensure, maintain and foster sound internal and external client relationships with all service process partners to ensure prompts service delivery. Manage compilation and presentation of Service Delivery performance reports for Senior Management and the Board of Trustees. Define and maintain the Unit’s financial budget. Provide support for continuous improvements projects.
• Management and/ or execution of the complete System Development Life Cycle (SDLC) or all new business systems solutions, system errors/ corrections, enhancements and new system releases. Ensure revision and testing of related CIVPEN and workflow functionality and the subsequent implementation of formal Testing Methodology, processes and related request and maintenance of a proper testing grid for Business Support Services. Provide training to all users and stakeholders on system/ process changes.
• Manage Planning and coordination of validation and testing: Ensure validation and testing across multiple projects and streams. Ensure report on test estimations and prioritized test items. Monitor test environment requirements and data requirements. Highlight and communicate dependencies. Manage entrance and exit criteria. Manage and development of staff: Manage the performance of the unit which involves coaching, mentoring and taking corrective action where required. Develop performance standards and evaluate individuals and as a team. Monitor staff regarding human resources such as leave, recruitment and grievances. Compile the work plans for the section including the consolidation of operational plans into directorate’s overall work plans.

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Qualification/s Requirements

• A relevant three-year National Diploma/Degree in Human Resources or equivalent qualification within Human Resources Management, (at least 360 credits). Minimum three (3) years’ appropriate experience within the Human Resource environment with specific focus in Basic Conditions, of which 2 years supervisory role within Human Resource environment OR Five (5) years appropriate experience within the Human Resource environment with specific focus in Basic Conditions. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Monitor the administration of the Basic Conditions of Service Benefits: Supervise housing and state guarantees. Ensure correct payment of housing allowance. Ensure housing and stop order transactions are approved before the due date. Ensure the implementation is communicated. Check debt on service termination. Supervise and manage Injury on Duty. Ensure the correctness of IOD forms. Ensure IOD forms are correctly captured on Persal and correctly registered on IOD system. Ensure all the reports and accounts are captured on Persal. Supervision of Probation - Ensure the correctness of the probation reports. Approve the quarterly reports and confirm the final reports. Ensure communication with the parties involved. Supervision of the administration of long service recognition -
• Ensure the processing of long service awards. Administration of salary packages of Middle and Senior Management Services - Ensure the implementation of SMS and MMS transactions on the system- new and maintenance, Implement motor finance for SMS. Ensure correct updating of personal details. Ensure the administration of garnishee and maintenance orders and work confirmation letters. Ensure correct Overtime calculations and authorizations are loaded on Persal. Provide constant assistance, guidance and advice to GPAA employees. Facilitate awareness of conditions of service. Approve and/or authorize PERSAL transactions. Monitor the administration of Leave and PILIR: Ensure recording of incoming leave forms and processing of leave. Ensure checking of leave and rectifying errors. Ensure correct recommendations on leave and implementation of leave amendments. Approve and authorize all leave transactions. Ensure reports are drawn quarterly and records are provided to sections and corrective actions are taken. Monitor and keep track of compliance from the sections and provide reports to management.
• Ensure that leave audits are finalized within timeframes. Ensure recording and allocation of Pilir applications. Ensure the Pilir process is finalized within the timeframes. Ensure quarterly and annual reports are done within due dates. Ensure Pilir head counts and accounts are submitted. Ensure recommendations from HRM are implemented and communicated. Ensure process of Ill health and medical assessment are implemented and finalized. Supervision of staff: Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide Monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions. Maintain discipline.

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Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree in IT (at least 360 credits). Minimum of 3 years’ appropriate experience in Testing Lab environment. Computer literacy. Knowledge of Employee Benefits schemes and funds. Knowledge of applicable legislation. Working knowledge of IT environment. Knowledge of GEPF services and products.

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Test analysis, design and execution. Perform manual tests, recording the results and raising defects. Develop and maintain automated functional tests using testing tools. Define test requirements. Test execution across all test phases and test types. Assist where necessary with test data setup. Defect logging. Supervise automation and performance test processes. Capture and save test cases provided by business test users. Report on progress per project, risk and issues. Provide project test closure report. Risk and issue reporting. Identify and review non-functional requirements. Define and execute performance testing and troubleshooting resolving performance related issues. Use web application security tools to identify security issues.
• Communicate security test results to technical and business stakeholders and work collaboratively to resolve security issues. Perform installations, upgrades and system configuration testing including confirming the accuracy of installation documentation and release notes. Supervision of the Testing Lab processes. Build, maintain and foster sound internal and external client relationships with all service processes partners to ensure prompt service delivery. Provide support with the compilation and presentation of service delivery performance reports for Senior Management and the Board of Trustees. Provide support in defining and maintaining the Unit’s financial budget. Actively support continuous improvement projects. Execution of the complete System Development Life Cycle (SDLC) of all new business system solutions, system errors/ corrections, enhancements and new system releases.
• Revision and testing of related CIVPEN and workflow functionality and the subsequent implementation of formal Testing Methodology, processes and related requests and maintenance of a proper testing grid for Business Support services. Facilitate the provision of training to all users and stakeholders on system/ process changes. Planning and coordinating projects. Plan and coordinate across multiple projects and streams. Provide Test estimations and prioritize test items. Define test environment requirements. Highlight and communicate test dependencies. Supervising of Staff: Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff, Maintain discipline. Provide monthly statistics. Ensure that subordinated are informed about changes in work environment or management decisions.

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Qualification/s Requirements

• A relevant 3-year National Diploma/Degree in Risk Management/Information Technology or equivalent qualification (at least 360 credits). Minimum six (6) years appropriate experience in ICT risk/ relevant environment with 3 years in management or middle management experience. Computer literacy which includes a good working knowledge of Microsoft Office products.

Key Performance Areas

• The successful candidate will be responsible for: Manage the optimal information communication technology security processes. Implement IT Security and standards in alliance with all stakeholders (SITA, Service Providers etc.) Develop IT security requirements specifications. Monitor the maintenance of security breach records. Monitor IT security compliance in all areas.
• Manage disaster prevention and recovery processes and backup. Implement all IT procedures, standards and policies on procurement of IT equipment. Monitor and evaluate the management and functioning of IT operations. Assess the reliability of existing IT controls against the required standards. Monitor the IT systems and controls in order to identify potential risks. Evaluate identified IT risks and escalate the awareness. Communicate with all stakeholders on a regular basis with regard to identified risks. Provide awareness sessions to all staff. Conduct regular IT security systems audit. Develop, maintain and communicate the GPAA IT risk management strategy to maximise awareness and compliance.
• Develop and implement IT risk management strategy that meets organisational objectives and aligns with GPAA’s overall strategy. Measure the effectiveness of risk preventative strategies on an ongoing basis and make recommendations to review and amend the strategy appropriately. Report back to key internal stakeholders at regular intervals to ensure that strategy is fit for purpose. Conduct risk awareness sessions relating to IT. Monitor system security and information ownership. Monitor patch management of systems, anti-virus and applications. Ensure the upgrading of IT security anti-virus software. Monitor system logs for breaches of security and initiates remedial actions. Monitor the adherence of security standards by all stakeholders.

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Qualification/s Requirements

• A relevant 3-year National Diploma/Degree in Financial Management, Auditing /Accounting or equivalent qualification (at least 360 credits). Minimum six (6) years’ experience in internal control, auditing, or financial governance with 3 years management or middle management experience. Postgraduate qualification is advantageous. Professional certification (e.g. CA(SA), CIA, CISA) Knowledge of PFMA, Treasury Regulations. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Manage and perform pre-audit and financial control operations. Exercise control on the effective implementation of procurement policies, processes and procedures. Develop and implement the GPAA Internal Control Strategy. Provide strategic advice to the CFO and Executive Management on governance, compliance, and audit readiness Report on project progress and performance against approved plans. Ensure and monitor compliance with financial prescripts, Treasury Regulations, and legislative framework. Develop, implement and monitor internal control procedure manuals. Monitor policy implementation and put in place internal control measures to manage risks. Evaluate and communicate internal control weaknesses timely to those parties responsible for corrective action. Compile appropriate responses and action plans regarding internal and external audit findings. Report and compile the register of irregular, unauthorised, fruitless & wasteful expenditure. Provide input on the preparation of interim and annual financial statements. Manage finance record services.
• Manage filing of payment vouchers/documents in the finance registry. Provide support to the finance registry officials. Provide a well-structured records classification system. Ensure safe keeping of financial records. Ensure compliance with all applicable legislation and regulation on finance records. Ensure compliance with PFMA, Treasury Regulations, and GRAP standards. Oversee management and reporting of irregular, fruitless and wasteful expenditure (IFWE). Strengthen financial control systems to reduce risk exposure. Support achievement of clean audit outcomes. Facilitation of the risk and audit process. Ensure accessibility of financial records for audit purposes.
• Assist in the compilation and monitoring of the Audit Intervention Plan. Consolidate progress report on the Audit Intervention Plan. Conduct risk assessment for the Chief Directorate: Financial Management. Assist with the development and maintained of the risk register and action plan. Manage all resources of the unit. Set, monitor, and evaluate performance of direct reports in alignment with unit objectives. Allocate work based on staff workload, expertise, and developmental needs. Identify and implement staff development and succession planning initiatives. Ensure compliance with employment equity requirement. Monitor outputs against business requirements and facilitate staff productivity. Implement motivational and reward mechanisms to support high performance. Facilitate effective departmental communication through appropriate structures and systems. Manage unit budget and monitor expenditure in line with prescripts.

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Qualification/s Requirements

• A relevant 3-year National Diploma/ Degree in Communication/ Public Relations/ Event Management/ Brand Management or relevant qualification (at least 360 credits). Minimum of 3 years appropriate experience in communications. Computer literacy that would include a good working knowledge of Microsoft Office products. 

Key Performance Areas

• The successful candidate will be responsible for the following functions and include but not limited to: Enforce a strong internal corporate identity: Ensure the correct implementation of the Corporate Identity (CI) by encouraging and assisting officials to adhere to guidelines outlined in the CI manual, thereby ensuring uniformity and compliance. Conduct branding audits to ensure that all officials adhere to correct usage of organisational templates, correct colours, email signature etc. Coordinate all branding projects: Coordinate outreach events and campaigns: Liaise with key role players regarding event requirements.
• Provide support and guidance for all external exhibitions, events and campaigns. Coordinate all event requirements including venue options. Develop event plans and briefing documents Ensure marketing material for all events is available. Ensure appropriate branding with relevant messaging across all events. Coordinate national, regional and special events. Coordinate exhibitions showcasing organisational products and services. Compile reports for all events. Develop publicity plans. Coordinate mobile office publicity nationwide: Develop and implement plans to create awareness of mobile office visits across provinces. Monitor and report on the effectiveness of publicity plans. Coordinate production of marketing and branding material: Identify branding and marketing requirements. Coordinate the production and procurement of approved marketing material. Monitor stockholding, distribution and usage.

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Qualification/s Requirements

• A relevant 3-year National Diploma/Degree in the Finance field or equivalent qualification (at least 360 credits). Minimum of 3 years’ appropriate experience within the Financial Accounting environment of which 2 years is in a supervisory role or 5 years appropriate experience within the Financial Accounting environment. Computer literacy that includes the working knowledge of MS Office products.

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Support Cash Flow Management. Send daily PMG bank statements to relevant units for allocations. Daily review of receipts and debits reports to ensure that all allocations are done. Review of cash flow transactions recorded in CIVPEN per monthly bank statements. Prepare monthly bank reconciliations on all GEPF accounts. Process journal entries. Review daily cash flow movements, transfers between banks and PIC, and recording thereof. Prepare monthly intercompany balances reconciliation between funds (GEPF, AIPF, TEPF, VOTE). Assist in the provision of information required by auditors. Liaise and interact with relevant stakeholders.
• Ensure Cash Flow Planning, Monitoring and Reporting. Review monthly cash flow projections and variances. Prepare quarterly reporting on GEPF Service Level Agreement (SLA) compliance (i.e. investments and disinvestments of funds). Assist in the preparation of the annual cash flow projections and Prepare monthly reporting on PMG bank balances to National Treasury Support in cash flow related projects. Assist in the execution of cash flow related reports and projects. Supervision of the staff. Allocate work according to skills and competencies of subordinates. Manage staff performance. Develop, train and coach. Maintain discipline and ensure that subordinates are informed about changes in work environment or management decisions.

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Qualification/s Requirements

• Grade 12 / Senior certificate with minimum of 1–2 years’ experience within the relevant Finance/Accounting environment. A relevant National Diploma (at least 360 credits) will serve as an added advantage. Computer literacy that includes the working knowledge of MS Office products. Knowledge of Public Finance and Management Act (PFMA).

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: To effectively administer cash. Support cash flow management. Send daily PMG bank statements to relevant units for allocations. Calculate daily foreign payment bank charges. Assist with monthly bank reconciliations on all bank accounts. Assist in clearing suspense account transactions promptly with the bank. Prepare daily cash flow movements, transfers between banks and PIC, and recording thereof. Capturing and allocation of receipts. Authorize telegraphic transfers (TTS). Create payment instructions. Assist in the provision of information required by the Auditors. Liaise and interact with relevant stakeholders. Provide administrative support to the unit. Provide office administrative activities. File audit support office correspondence, documents and reports. Draft and type standard correspondence and documents. Completion of forms and documents relevant to the office.

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Qualification/s Requirements

• A relevant 3-year National Diploma/Degree in Financial Accounting or equivalent (at least 360 credits). Minimum of 3 years’ appropriate experience in Finance environment of which 2 years is in a supervisory role OR Five (5) years appropriate experience within the Finance environment. Computer literacy which includes a good working knowledge of Microsoft Office products.

Key Performance Areas

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: 

• Administration of General Ledger transactions and render financial accounting services. Perform reconciliations relating to employee benefits general ledger accounts. Process journal entries and corrections. Follow-up on differences and make the relevant corrections. Supervision of unpaid and or returned payments from the bank/post office. Supervision of allocating payment transactions. Supervision of Pay Master General (PMG) debits. Ensure that benefit payment statistics are provided monthly to management. Review payments relating to maintenance order, magistrate courts, suppliers or beneficiaries. Review payments of interest effected on late benefits. Review payments to DIRCO. Review and confirm new and updated pay points. Ensure that deductions of maintenance orders are implemented. Ensure end dates on payments are done correctly and removed on the same day. Request system updates when there is a need. Test changes on test platform and ensure correctness of data. Ensure correctness of changes in production environment. Assist in the preparation, enquiries and provision of information required by the auditors. Ensure effective management of risks. Handling of general customer enquiries. 
• Monitoring and ensuring that procedures are adhered to relating to Payment Runs. Ensure that all payment run reports are available after the run. Review payment run reports and journals processed. Ensure that EFT payment files are sent to BankServ. Ensure that cashbook files are sent to National Treasury. Ensure that payment above R1 million is loaded on Safety Web National Treasury (NT). Authorize payments on Safety Web. Ensure VET reports are received after payment runs and accurate information is displayed. Ensure that payment schedules are sent after each payment run. Ensure that expenditure incurred is reported to National Treasury. Ensure that payment statistics are recorded for every payment run. Recall amounts incorrectly paid.
•  Administration of the verification of manual supplier’s details. Capture Banking details portal. Ensure that feedback is received via safety web. Forward feedback to relevant business unit and follow up on feedback not received. 
• Supervision of the staff. Allocate work according to skills and competencies of subordinates. Manage staff performance. Develop, train and coach. Maintain discipline. Ensure that subordinates are informed about changes in work environment or management decisions. Ensure that leave records are submitted to HR after approval. Ensure that stationery is ordered on time. Ensure that unit refreshments are ordered on time.