Senior Administrative Officer: Appeals at The Government Pensions Administration Agency (GPAA)

Qualification/s Requirements

• A relevant three-year National Diploma/Degree qualification or equivalent (at least 360 credits). Minimum of 3 years’ appropriate experience of which 2 years is in a supervisory role OR 5 years appropriate experience within the relevant environment. Computer literacy that would include a high level of proficiency in Microsoft products. A valid driver’s license. 

Key Performance Areas

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Provide research support to Appeal Panel and Appeal: Receive and review requests for research from adjudicators, Manager and the Board. Device research methodologies to resolve unclear and uncertain claims by appellants. Device and conduct various creative research methods to that will provide Appeal Board with a solution to finalise a case. Device and conduct a creative research method to resolve research cases. Conduct research using existing research methods to resolve cases. Provide administrative support to section and Appeal Board: Develop and monitor electronic file management, able to track and account for all cases with Research sub-unit, age analysis in place per case.
• Device systematic recording of incoming research cases, manage and account for number of research cases effectively. Record incoming research cases, allocate work accordingly, account on completed work and outstanding work. Ensure effective case management of research cases and management of file movement. Tracing, interviewing applicants and preparing monthly research report: Trace and conduct telephonic or face to face interviews with appellants, gather information and prepare cases for Appeal Panel and Appeal Board. Monthly report prepared and submitted by end of the month with no errors, emphasizing efforts and outlining activities on all research cases. Supervision of the staff: Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide quarterly and annual reports. Provide Monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions.