SAP HCM Application Manager at Sanlam Group

What will you do?

• As a SAP HCM Application Manager, you will be responsible to oversee and maintain smooth technical support operations within the SAP ECC HCM and Success Factors platform as a service.
• You will report to the Head of SAP Centre of Expertise (CoE) within Sanlam Group Technology (SGT) and collaborate with direct and indirect teams to ensure governance, adherence, seamless service delivery and top-notch client support.
• Your client, Human Capital Support Services (HCSS) in Group HC, provides a chargeable offering to over 45 businesses in Sanlam Group and is responsible for, amongst others, HR and payroll processing, payroll payments and reconciliations, manning the HC service desk, translating business requirements into change requests, and high-level troubleshooting in the centralised HCM system.

What will make you successful in this role?

Application Management & Support:

• Oversee the day-to-day operations, performance, and stability of SAP HCM, SuccessFactors and related applications/integrations.
• Ensure adherence to SLAs, incident resolution, and change management processes.
• Manage integrations with third-party systems, SAP HCM and SuccessFactors.

Leadership & Governance:

• Lead a team of SAP HCM and SuccessFactors specialists and external service providers.
• Define standards, policies, and procedures for SAP HCM and SuccessFactors application management.
• Act as the primary point of contact for HC leadership regarding system capabilities, issues, and roadmaps

Enhancements & Projects:

• Drive continuous improvement, system enhancements, and optimisation initiatives.
• Manage BAU SAP HCM-related projects from initiation to delivery, ensuring alignment with HC and IT strategy.
• Oversee testing, release management, and system upgrades.

Stakeholder Management:

• Partner with HC business stakeholders to translate business requirements into system solutions.
• Provide functional and technical guidance on SAP HCM and SuccessFactors capabilities and best practices.
• Ensure compliance with data protection, audit, and regulatory requirements.

Qualifications

• Matric
• Bachelor’s degree or Diploma, preferably in Computer Science, Information Systems or related 
• ITIL Certification or similar

Experience

• At leats 8 years in SAP Service delivery and/or SAP HCM Team Lead or Manager
• At least 5 years in technical support of SAP HCM and/or Success Factors
• Involvement in 2-3 full SAP HCM or SuccessFactors lifecycle projects 

Knowledge and Skills

• Advanced knowldge of SAP service delivery principles
• Advanced knowldge of planning deliverables i.e. timelines and resources
• SAP Payroll, Time Management, Personnel Administration and Organisational management
• Success Factors Onboarding, Recruiting and Employee Central
• SAP Self Service applications will be advantageous
• Success Factors Talent modules will be advantageous
• Advanced knowldge of system change management processes preferably using JIRA or similar
• Waterfall methodology
• Agile methodologies will be advantageous
• SAP ABAP will be advantageous
• Interpret and interrogate written requirements specification documents
• Ability to prioritise tasks
• Ability to negotiate with various stakeholders