SAP MM & SAP Business Network (Ariba) Consultant at Dimension Data

Job Profile Summary

• Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions.
• Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.
• Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• May work directly with clients on-site or provide installation support remotely.
• Business Support Activities – Ariba Network Application
• Error Management (Functional & Technical)

Role description :

Daily monitoring, investigation and resolution of internal application errors identified by the technical support team in accordance with the application error management procedure and business structure.

The role also includes the following:

• Templates: Compile and maintain Internal Error template consisting of error type, bucket type, Root Cause and Mitigation actions
• Procedures: Compile and maintain procedure documents across all error types that outlines resolution steps
• Reporting: Become the Internal Error report custodian: Generate Excel reports to track and monitor internal errors across document types, BU's, regions, etc. Interpret trends to identify and highlight any key concerns, together with resulting actions. Circulate reports for visibility
• Continuous improvement: Assist with identification of improvement opportunities: Compile BRD's (Business Requirement Documents)
• Testing: Assist with any UAT (User Acceptance Testing) requirements
• Collaboration & Support: Collaborate and support other regions with Internal Error resolution, upskilling, identification of improvement opportunities

Knowledge, skills and attributes:

• Knowledge and understanding of IT industry environment and business needs
• Excellent understanding of the business process
• Excellent project and/or program management skills
• Strong problem-solving and analytical skills
• Interpersonal skills with the ability to develop and maintain strong stakeholder relationships
• Strong communication skills (verbal and written)
• The ability to work with a variety of internal and external stakeholders to ensure that the delivery of business transformation
• Good creativity and the ability to work with abstract concepts
• Extensive knowledge of systems, software, and programming languages
• Ability to focus on detail with an understanding of how it impacts the business strategically
• Excellent client service orientation
• Ability to engage with a variety of stakeholders and colleagues at all levels
• Ability to work in high-pressure situations
• Ability to establish and manage processes and practices through collaboration and the understanding of business
• Ability to manage urgent and complex tasks simultaneously

Academic qualifications and certifications:

• Bachelor's degree or equivalent
• SAP certification preferred

Required Experience:

• Demonstrated experience working in SAP MM and Ariba
• Experience working across project lifecycles from scoping to post go-live
• Demonstrated experience of the functional aspects of the application or system
• Demonstrated experience of business processes and associated technology
• Demonstrated experience in providing technical guidance for the planning, design implementation of enterprise applications
• Demonstrated experience in client engagement