SATIC - Delivery Centre Management Office Lead at PricewaterhouseCoopers (PwC)

Role Summary:

The DCMO lead will help design, implement and run SATIC’s day to day operational ‘nerve centre’, providing independent insight and control for the business and customers across the end-to-end delivery lifecycle, including business strategy, planning and prioritisation, services execution and continuous improvement - and all based on accurate, automated management information with a relentless focus on quality and customer satisfaction.

The DCMO lead be responsible for establishing a high performing business wide delivery management & reporting function which:

• Sets direction through business plan development on a formal FY basis
• Delivers and analyses operational MI and performance data
• Identifies operational challenges and areas for improvement
• Oversees agreed internal change management initiatives

Qualifications / Certifications required:

• BCom in Business Management or related desired
• Post graduate qualification desired
• Portfolio / Programme / Project management certification desired

Experience required:

• Enterprise wide business reporting, strategic development and planning
• Experience in working with global, cross functional teams

Responsibilities of role:

• Developing and executing the DCMO function’s strategy
• Orchestrating the development of the annual business plan and monitoring its delivery progress including RIO (risks issues and opportunities) management
• Data Analysis: Analysing data to identify trends, patterns, and insights that can help improve SATIC operations and decision-making.
• Report Development: Creating and maintaining reports and dashboards that provide valuable information to various stakeholders across multiple governance forums
• Team Management: Supervising a team of analysts or reporting specialists, assigning tasks, and ensuring the team meets deadlines and quality standards.
• Data Quality Assurance: Ensuring the accuracy and reliability of data used in reports and addressing any data quality issues.
• Stakeholder Communication: Collaborating with internal teams and external clients to understand reporting requirements and presenting findings and insights to leadership.
• Tool Proficiency: Familiarity with reporting tools and software such as Excel, Google Sheets, Power BI, or other relevant software.
• Process Improvement: Identifying opportunities to streamline reporting processes and enhance efficiency.
• Compliance: Ensuring that reporting practices adhere to relevant PwC Network and industry standards.
• Training and Development: Providing training and guidance to team members to enhance their reporting skills.
• Problem Solving: Addressing reporting-related challenges and finding solutions to optimise reporting capabilities.
• Documentation: Maintaining documentation of reporting processes, methodologies, and best practices.
• Continuous Learning: Staying up-to-date with industry trends and emerging reporting technologies.
• Fostering strong relationships within the local and wider PwC network promoting whole ecosystem collaboration

Skill sets required:

• Enterprise level portfolio/programme management, MI reporting and governance expertise
• Data preparation, analysis and interpretation, advanced Excel / Google Sheets and PowerBI skills
• Ability to work within a fast-paced ‘start-up’ environment.  Must be able to multi-task and effectively and continually prioritise 
• Service-oriented attitude, proactive thinker, networker, information seeker and team player 
• Senior stakeholder management
• Excellent oral and written communication skills as well as advanced presentation skills
• Leadership and organisational abilities
• Strategic planning and initiative designs