Sea Logistics Operational Care Specialist at Kuehne + Nagel

Full Job Description

We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.

Your Role

The Operational Service Representative is responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL’s – Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service colleagues.

Your Responsibilities

• Keeping meticulous files related to all sea import shipments.
• Collaborate with employees in all Kuehne + Nagel offices.
• Constantly challenging status quo when it comes to process improvement and cost control.
• Processing files while adhering to all policies and procedures.
• Maintain real time visibility of our customers’ transactions
• Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates and maintaianance of Wiki page.
• Monitor, prioritize and balance customer specific needs on a daily basis by answering queries and requests through multi channel communication streams.
• Collaborate with the system process team to drive automation utilization related to Operational Care processes.

Your Skills and Experiences

• Strong Analytical and analysis skills, a good command of English
• Computer Literate (Microsoft Word, Excel, SeaLOG, Kuehne Nagel Login)
• Must have a "can do" and service related mentality, and show an ability to communicate and coordinate with suppliers, partners and internal Kuehne Nagel
• Adherence to regulatory requirements is a must for any candidate, and this is accompanied by a knowledge of industry specific guidelines.
• A high level of attention to details is a must, coupled with communication and organizational skills.
• Candidates must demonstrate a high degree of flexibility and ability to work under pressure, fast paced and changing environment.
• Ability to work independently & remotely without thorough supervision
• Proactive approach to the tasks. Energetic, enthusiastic and well organized team player