Seasonal Customer Success Agent at OneDayOnly

About You

• Things at OneDayOnly are about to get delightfully chaotic. We’re looking for Seasonal Customer Success Agents to join our team on a fixed-term 6-month contract during one of our busiest trading periods. Between Black Friday madness, Cyber Monday cart races, festive gifting emergencies, and customers hunting down the internet’s best deals, our Customer Service team needs extra superheroes on standby.
• You’re the kind of person who sees an angry customer as a challenge accepted. You type faster than most people think, stay cool when inboxes explode, and genuinely enjoy turning frustration into “Wow, thanks so much!” moments. You love helping people, thinking on your feet, and finding solutions without breaking a sweat. If professionalism, empathy, quick thinking, and a little organised chaos sound like your thing, you’ll fit right in.

Responsibilities:

• Deliver professional and efficient support across multiple platforms with accuracy, urgency, and empathy.
• Understand the deal, the product, and the pain point - then resolve it quickly and professionally.
• Communicate clearly and proactively with the customer and internal teams to avoid delays, dropped balls, or repeat issues.
• Escalate complex or high-risk matters to the appropriate teams when necessary.
• Spot trends in customer queries or product issues and raise them with the relevant teams before they snowball.
• Use time wisely, manage priorities well, and always look for ways to work smarter.
• Take ownership of your KPIs - and always aim to exceed expectations.
• Jump in to support your teammates and the broader business when needed.

Experience and Qualifications

• Matric certificate
• Previous customer service experience, ideally within eCommerce.
• Experience working with ticketing systems such as Zendesk would be advantageous.
• Excellent written and verbal communication skills with strong grammar and phone etiquette.
• Strong problem-solving ability and confidence handling challenging customer situations.
• Strong attention to detail and a flair for solving problems.
• Ability to multitask effectively in a fast-paced environment.
• Emotional intelligence, adaptability, and professionalism under pressure.
• Strong computer literacy and the ability to quickly learn new systems and tools.
• A positive, can-do attitude and a genuine passion for helping people
• A proactive mindset with a strong sense of ownership and accountability.
• A genuine passion for helping people and delivering exceptional customer experiences.
• Multilingual abilities would be advantageous.