Senior Account Manager at Cisco

Focused around account services management, this position requires relationships with a diverse group of internal and external personnel in order to ensure transactions are completed accurately and timely. You will also focus on achieving revenue goals; forecasting revenue accurately on a weekly, monthly, quarterly schedule; developing a pipeline of opportunities; crafting account plans; and closing deals for a set of defined customers in a segment. Approximately 60% of this salesperson's time is customer facing and will require travel to Kenya.

• Responsible for all aspects of the customer account with respect to deal transactions in Services Sales - You will own the execution of customer facing activities to conclusion in a quality, timely, and correct manner - Handle service pricing and margins according to agreed aims
• You will sell solutions based on existing and new portfolio of service offers including TS and AS
• You will facilitate sales transactions by - Understanding customers' and partners' procurement process - Navigate and raise issues effectively within Cisco
• You will drive Multiyear Services Contract Renewals/P-O-S attach
• You will plan and prioritize sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially handling personal time and productivity.

Additional Services Account Manager duties include:

• Build and be responsible for a sales plan using all meaningful data (renewals, new product funnel, potential upgrades and end-of-support situations) and then map this data to an agreed market development strategy based on company priorities.
• Maintain and develop existing and prospective customers through appropriate propositions and ethical sales methods, and significant internal liaison, to optimize quality of service, business growth, and customer happiness.
• Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate sales efforts with other organized marketing activities, eg.,product/service launches, promotions, advertising, exhibitions and tradeshows.
• Respond to and follow up sales enquiries using appropriate methods.
• Monitor and report on market and competitor activities and provide relevant reports and information.
• Record, analyse, report and administer according to systems and requirements.
• Communicate, liaise, and negotiate internally and externally to facilitate the development of profitable business and equitable relationships.
• Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.
• Follow standardized and optimized sales processes, e.g., renewals process.
• Attend training to develop meaningful knowledge, techniques and skills.