Senior Account Manager at Diageo

Purpose of Role

• Own, develop and drive the relationships and commercial agenda with customers – this is a customer facing role first and foremost
• Develop customer management capability
• Deliver breakthrough business performance within their account base

Role Responsibilities: 

• Develop truly world class collaborative customer partnerships and strategies
• Management of profit and NSV targets – “owning the numbers”
• Motivate sales teams behind clear, simple and powerful customer strategies.
• Develop and orchestrate end-to-end relationships via a cross functional network within Diageo and the customer base
• Drive the highest standards of execution for all specified channels.
• Obtain and apply facts and data, driving excellence in planning, decision making and performance measurement and taking corrective action as required.
• Contribute to shopper and category insight, resulting in powerful and breakthrough category strategies
• Develop and co-ordinate tailored brand activity by channel and major customer.
• Nielsen interpretation and development of corrective action plans.
• Develop accurate forecasting through demand planning resource
• Monitoring, evaluating and advising on Brand/Customer volume, trends and dynamics.
• Create and develop world class account plans
• Implement and develop appropriate KPI’s

Qualifications

• University degree.
• High cognitive ability

Experience

• 6–10 years’ experience gained across commercial and other functions – cross functional experience an advantage. 
• Exposure across different channels and different levels of customer sophistication (e.g. National Accounts, Key Accounts and Field Sales)
• Track record of success in highly demanding sales organizations' (FMCG) and in alcoholic beverages
• Shoprite Group experience is a plus
• Strong knowledge & demonstrated delivery in challenging trading environments; understanding of channel, pricing, negotiations and strategy development
• Exposure resolving numerous conflict-filled situations
• Negotiation and conflict resolution with powerful customers