Senior Account Manager at Teraco

MAIN FUNCTIONS OF THE JOB

Sales

• Closing deals and achieving sales targets
• Developing a target plan, 30/60/90 and following through on execution
• Manage the sales cycle of technical, consultative solution sales
• Understanding what the customer is looking to solve
• Networking within the industry
• Identifying new markets and business opportunities/threats/competitor activities and communicate back into the Teraco business
• Pipeline management and reporting
• Review of client’s business to understand what they do, how they do it and how they benefit from the Teraco Eco-Systems
• Building relationships throughout client business levels to maximise depth of awareness of Teraco and create strategic relationships
• Upsell Teraco products (e.g. interconnects, cabinets etc) and Value Added services (e.g. client portal etc) into clients
• Conduct regular interactions with clients
• Renegotiating contracts when required
• Communicate clients offering to Teraco sales team
• Ensure that client perception of Teraco service and offering is of the highest standard and communicating client issues/complaints into the formal Teraco channels
• Resolving Account related enquiries and communicating with Internal departments to resolve issues.
• Operating as the lead point of contact for all matters specific to client accounts
• Develop trusted advisor relationships with key accounts, customer stakeholders and sponsors
• Collaborate with sales team to identify and grow opportunities
• Ensure the timely and successful delivery of our solutions according to customer needs
• Liaison between the customer and internal teams

Churn prevention

• Responding to possible churn timeously and taking action to prevent churn

Administration

• Maintaining CRM with up-to-date client contacts and activity details.
• Negotiating any additional terms in the supply of services

Reporting and communication

• Building relationships throughout business levels to maximise depth of awareness of Teraco and create strategic relationships
• Personal Performance review report

QUALIFICATIONS AND EXPERIENCE

• Matric Qualifications and degree/ diploma(s)
• At least 10 years Account Management experience within the ICT sector
• Proven track record in closing large accounts
• Sales Executive with experience in the ICT sector dealing with partners and Public Sector
• Good understanding of general cloud concepts and application
• Advanced Microsoft Office skills
• Experience and understanding of RFP process responses