Senior Administrator – GCC – ICS Operations at JTC Group

PURPOSE OF JOB

• Reporting into the Manager within the Governance, Control and Change pillar of the Institutional Client Services Fund Operations team, the Senior Administrator will primarily support our ICS fund operations quality assurance initiative and other operational governance and control activities.
• The post holder will be responsible for assisting with the establishment of a quality assurance program within ICS Fund operations, completing quality control testing on operational change, operational new business onboarding, and governance or control items implemented within ICS Fund operations.
• In addition, the Senior Administrator will assist with B&E root causes analysis, risk management activities including the preparation of operational MI reporting including the necessary analysis to facilitate the various risk and oversight committees’ operational MI reporting.
• In specific situations the Senior Administrator will be assigned to assist on various tasks on ICS Fund operations projects and specific strategic initiatives.

MAIN RESPONSIBILITIES AND DUTIES

KEY DUTIES:

• Quality Assurance Testing: The primary responsibility is to perform internal quality assurance (control) testing to ensure that the goals and objectives of the ICS Fund operations quality assurance program are achieved. This includes maintaining a continued program of service excellence and supporting a robust control environment.
• B&E Root Cause Analysis: Assist with root cause analysis on B&E and operational events, ensuring effective monitoring and tracking of all operational resolution action points through to completion.
• Operations MI Reporting: Complete the collation of Fund operations MI data and prepare monthly and quarterly MI reports, including assisting with automation and efficiency initiatives.
• Project Participation: Participate in various ICS Fund operations and group projects related to quality assurance, risk management, operations, and compliance initiative.

REPORTING AND TRACKING:

• Complete the analysis, review, documentation, and approval of all QA testing and reporting activities.
• Provide MI reporting and updates on all assigned tasks and initiatives.
• Produce spotlight updates on all QA testing, as well as assigned tasks and initiatives, for internal communications and presentations.
• Present QA updates to staff, key stakeholders, and Directors as required.
• Assist with the tracking and monitoring of all root cause operational remedial actions through to completion.

DOCUMENTATION:

• Deliver and maintain all QA documents and training materials related to the functions of the QA team.
• Stay up to date with new and existing policies and procedures (including group changes) and ensure timely updates to documentation.
• Assist with the creation of business cases for efficiency or automation initiatives.

COLLABORATION AND TEAMWORK:

• Work closely with jurisdictional teams, including team leads, to perform quality assurance testing and root cause analysis.
• Play a critical role in facilitating communication across stakeholders and all seniority levels within the ICS jurisdictional service teams.

ESSENTIAL REQUIREMENTS

• High level of accuracy and excellent attention to detail.
• Proven track record of applying documentation skills.
• Excellent verbal and written communication and organisational skills.
• Strong process analytical skills.
• Logical and critical thinking.
• Collaborative, a genuine team player.
• Min 3 years’ experience within the Financial Services industry. (advantageous).
• Working understanding of Investment Administration (advantageous).
• Strong Microsoft 365 applications skills (Excel, Word, PowerPoint).
• Familiarity with Accounting and Investor systems, including Investran, InvestOne, Viewpoint, PureFunds. (Advantageous)