Senior Administrator - IT Operations at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To actively facilitate the delivery of business services by adhering to Devops processes that meets or exceeds service levels of the technologies that support Vodacom’s business

Your responsibilities will include:

Service Management: General

• Deliver high quality business services to the enterprise by managing the technology that automate/ enable these business processes.

Service Management: Customer Experience and Performance

• Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring technology availability and transactional processing performance.

Systems Management - Service Transition

• Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring that new technologies and services are transitioned into production effectively.

Service Management: Risk and Control

• Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring risks to the technology enabled business processes are effectively managed.

The ideal candidate for this role will have:

• Matric / Grade 12 essential.
• 3+ years experience with Number Portability in the Telecoms.
• 2 years’ experience in an IT Operations environment is essential.
• GSM related experience is highly desirable

Core competencies, knowledge and experience:

• ITIL Service Management Framework
• Service Operations
• Service Transition
• CRM
• Provisioning – Number Portability Specific

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 03 September 2025.