Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To provide support, negotiate agreements, compile reports, maintain relationships, manage accounts, and problem resolution, to function as a specialised one-stop shop philosophy to our customers.

Your responsibilities will include:

• Receive and analyse requests for support, determine the most appropriate solution and implement accordingly
• Negotiate deals with customers in accordance with policies and procedures within allocated timeframes
• Compile monthly reports on:
• Tariff Optimisation
• Upgrades,
• Churn
• Problem solutions
• Monitor the performance of all relevant parties to ensure that agreements are honoured
• Maintain all strategic targets
• Retentions (upgrades, cancellations)
• Call centre Service levels
• Customer Delight Index + NPAS (Net  Promoter Score)
• Manage all customer specific bespoke SLA’s and ensure adherence
• Perform end to end support for these accounts
• Conform to ITIL Service Management Standards
• Built one on one relationships with the customer administrators supported
• Close the loop on all customer specific support requests

The ideal candidate for this role will have:

• Matric is essential
• Relevant Certificate / Diploma is essential
• 2-5 years in the Telecommunications industry in customer service environment dealing with Business Corporate Clients – essential
• Knowledge of Data Applications
• 6 months support account management experience is an advantage

OR

• Matric is essential
• 3-5 years in Telecommunications industry in customer service environment dealing with Business Corporate Clients – essential
• Knowledge of Data Applications
• 6 months support account management experience is an advantage

Job Related Skills:

• Verbal and written business skills 
• Analytical 
• Interpersonal 
• Decision making 
• Business report writing 
• Communication 
• Networking 
• Time Management 
• Planning  
• Administrative and organisational skills

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:02 September 2025. 

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Role Purpose/Business Unit:

• Drive revenue and customer growth through the usage of Vodacom’s Products and Services across the unbranded channels within a geographical area. Manage and maintain the relationship with respective trade and channel partners, the internal organisation, and suppliers.

Your responsibilities will include:

• Manage the unbranded channel stores (NC/WH/AD’s/Informal stores) within a geographical location
• First line escalation from trade partners (customer queries) – ECLO
• Manage field marketing agency by ensuring operational compliance and excellence – retail pricing compliance, comparative pricing reporting, availability of stock, updated deals, campaigns & branding
• Achieving specific sales and customer service targets and objectives aligned to the unbranded regional strategy.
• Stakeholder relationships across national chains, wholesalers, alternative distributors and informal trade partners.
• Identify partnerships and collaborations to drive sales through brand and product awareness.
• Implement the distribution strategy within the Unbranded Channels space.

Key Responsibilities

• To implement the Unbranded Channel strategy and roadmap, to ensure maximum sales return and exposure.
• Attention and focus to be given to unbranded channels including National Chains, Wholesalers, Alternative distributors, spazas, traders, street hawkers, etc., mainly within the informal market.
• Establish and maintain relationships with informal traders and spaza operators on behalf of Vodacom to enable improved understanding and establish greater understanding of evolving consumer trends and behaviours.
• Ensure implementation and success of new products and services and identify opportunities to drive product awareness.
• Measure, Analyse and Report on a monthly basis on key activities, findings, learnings and areas of improvement and identify opportunities to improve sales and service that will positively impacts revenues, market share and customer experience.
• Create a monthly call cycle that outlines the store visits of both NC and informal stores, including partnership meetings on a monthly basis.
• Accountable for Vodacom’s KPI’s (revenue, base, market share, usage) in the designated locations and geographies.
• Manage & maintain relationship with trade partners end to end as first point of call/escalation, hence driving the acquisition, retention, and customer experience targets.
• Identify strategic opportunities to maximize profitability for area of responsibility. Liaise with the regional marketing team to facilitate promotions, presence branding and recommend ATL marketing opportunities within the area under care.
• To drive gross adds and VABS efficiencies in the Unbranded channel.
• To identify and recruit new business partners as per channel strategy, in order to increase distribution coverage.
• Implement and manage recovery plans for underperforming towns and stores.
• Manage third party outsource relationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management, e.g., MSI.
• Monitor competitor activities and ensure gap closure through the development of competitor activity plans.
• Knowledge transfer - impart Knowledge transfer, P&P, campaigns, deals, trade bulletins to store staff.
• Provide insights for effective analysing for improvement of TNPS across Retail touchpoints and ENPS for the Region
• Implement people transformation initiatives in third parties
• Analyse, resolve and feedback on all regional customer issues.

The ideal candidate for this role will have:

• Matric / Grade 12, and
• 3 year commercial/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent with
• 3-5 years relevant experience (essential)
• Relevant experience in small business development, marketing or sales
• Experience within Retail or Business environment with exposure to Projects implementation, monitoring, commercial & performance management, and stakeholder management (advantageous).
• Work experience in the telecommunications industry (advantageous)
• Driver’s License EBO – Essential
• Own vehicle (Essential)

Core competencies, knowledge and experience:

• Sales Planning & Execution
• Sales & Distribution management
• Channel Marketing
• Performance Reporting
• Stakeholder and Business Relationship Management
• Strategic Partnerships management
• Negotiation Skills

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 02 September 2025.

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Role Purpose/Business Unit:

• To actively facilitate the delivery of business services by adhering to Devops processes that meets or exceeds service levels of the technologies that support Vodacom’s business

Your responsibilities will include:

Service Management: General

• Deliver high quality business services to the enterprise by managing the technology that automate/ enable these business processes.

Service Management: Customer Experience and Performance

• Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring technology availability and transactional processing performance.

Systems Management - Service Transition

• Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring that new technologies and services are transitioned into production effectively.

Service Management: Risk and Control

• Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring risks to the technology enabled business processes are effectively managed.

The ideal candidate for this role will have:

• Matric / Grade 12 essential.
• 3+ years experience with Number Portability in the Telecoms.
• 2 years’ experience in an IT Operations environment is essential.
• GSM related experience is highly desirable

Core competencies, knowledge and experience:

• ITIL Service Management Framework
• Service Operations
• Service Transition
• CRM
• Provisioning – Number Portability Specific

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 03 September 2025.

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Role Purpose/Business Unit:

• Technology_VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward).
• Technology Business Relationship Manager acts as the SPOC (single point of contact) for the internal business customer performing both - a role of Technology_VOIS “ambassador” towards the customer and customer “Voice” towards Technology_VOIS.
• The Principal BRM will typically manage a small portfolio of accounts up to a value of €100 Million in recharges per annum and can be expected to manage and coach junior colleagues in the team  that  support to deliver value, transformation and new service to those customers. 
• The role includes all three business cycle phases: sell, build, run. Starting from the engagement with the customer, identification of the business growth opportunities based on the customer needs and Technology_VOIS capabilities, creating the commercially viable business case, overseeing transition and BAU (ensuring the service is delivered as per agreed SLAs and KPIs) and financial governance for the provided service. 

Your responsibilities will include:

• Manage strategic key stakeholders relationships and act as the SPOC for customer issues and escalations
• Opportunity identification and management via internal due diligence to create a pipeline of opportunities
• Own and manage the preparation and sign off of the business case relating to the service 
• Oversee and act as escalation point during service transition period and BAU
• Organise and manage the governance strong governance across service life cycle
• Build and maintain a strong strategic relationship with key stakeholders in Technology_VOIS and customer side (C-level and direct reports)
• Overall Deep Understanding of the local market/group function IT strategy, business pressures/challenges
• Overall Deep Understanding of Technology_VOIS capabilities and mapping those to the customers’ strategy across the managed portfolio
• Representation of the internal customer in service design, service portfolios and service offerings
• Strategic account planning optimising Identification of the business growth opportunities, creation of opportunities pipeline and best use of Technology_VOIS capabilities
• Pipeline demand management
• Execution of demand/change management and governance 
• Ownership of the preparation and sign off of the business case relating to the service (E2E bid management cycle)
• Being an escalation point during the transition period between the internal customer migrating the service form their ownership to Technology_VOIS ownership as well as BAU (ensuring the delivery to the contractual SLAs/KPIs, cost and saving projections)
• Acting as the voice of the customer monitor, reporting, managing and escalating (as required) any service quality related issues with Technology_VOIS service leads
• Understanding internal customers’ strategy/evolution and initiating internal Technology_VOIS change as required. Preparation and management of the Change Requests through internal governance process
• Accountability for the financial governance of the internal customer portfolio including charging and budgeting of respective service (ensuring consistency of the final recharge values with the BCs/CRs signed with the customer)
• Supporting internal Technology_VOIS Business transformation and cost improvement initiatives 
• Receiving and managing service escalations and managing the customer improvement plans to ensure customer satisfaction
• Ownership of the governance between service operations and the internal customer (monthly meetings, monthly SLA and financial reporting), including the generation and management of the customer data
• Ownership, preparation and execution of monthly governance meetings with the customer focussed on the discussion of the strategic questions, service performance highlights/low lights , pipeline, new opportunities, strategic initiatives, finances 
• Ownership, preparation and execution of quarterly steerco meetings with Technology_VOIS management and CIO (or equivalent in the Group Function)
• Accountability for the customer satisfaction evaluated annually via Customer Survey
• Generating, updating, managing account plans and account development plans
• Responsible for performance of accounts and customer satisfaction survey across portfolio

The ideal candidate for this role will have:

• Educated to degree level (or with equivalent professional experience), or relevant further qualification an advantage.
• Flexibility to operate in a changing environment and to drive significant changes into the organisation.
• Service Management experience and Knowledge of ITIL (to foundation level) - Proficient – 2 years.
• Sales management/Account management/Business Development experience
• Senior stakeholder management
• Assertive but diplomatic, relentless with strong desire to persevere with issues to ensure completion, able to gather information and present finding to senior stakeholders
• Strong written and verbal communication skills including an ability to understand specialised technical language 
• Degree of knowledge or understanding of  AO,AD, Testing, Professional services, Service Desk, Networks, AI and Robotics
• Comfortable leading virtual teams
• Proactive with an Agile and adaptable approach to work, with a proven track record demonstrating cooperation, strong influence and relationship management skills, and customer centric thinking
• Ability to build and maintain strong on-going business relationships across all levels of the business - Proficient – 2 years
• Desire for personal and career development encouraged.
• Confidence to work with and provide appropriate challenge to senior individuals across various functions.
• Ability to influence, negotiate, persuade internal and external customers at all levels. 
• Degree of understanding of financial metrics and terminology.
• Broad and strong IT knowledge
• Technology account management /consultancy experience
• IT service Management (ITIL)
• Ability to establish and maintain trust 
• Rigor and reliability in the follow up and implementation of actions
• Commercial/Financial governance experience

Core competencies, knowledge and experience:

• Strategic thinking
• IT strategic relationship management
• Account management/business development 
• IT Service management
• Financial governance