Senior Applications Engineer at Boardroom Appointments

JOB PURPOSE

• Sales and marketing of process equipment as well as technical support for commissioning, operating and maintenance of installed machines, repairs and spares. The role includes coaching/mentoring junior colleagues.

Position Function and Requirements:

Administration

• Ensure all expenditure submissions, reports, and checklists are completed accurately and within required deadlines.
• Maintain effective administrative processes that support operational efficiency and compliance.

Customer Service:

• Respond promptly to client requests while providing technical support, training, and operational guidance. 
• Identify improvement opportunities and resolve non-compliance issues to enhance customer satisfaction and equipment performance.

Marketing

• Conduct market research to identify opportunities and support business growth. Deliver client presentations and promote solutions using relevant marketing and point-of-sale materials.

Quality and Safety

• Ensure adherence to QA/QC standards and all safety procedures in line with company and legislative requirements.
• Support the development and maintenance of operating and maintenance documentation.

Sales

• Support the achievement of quarterly and annual sales targets through client engagement and accurate reporting.
• Assist with quotations, tenders, and equipment data validation to strengthen business opportunities.

Team Support

• Provide guidance, coaching, and technical support to Process Engineers and colleagues. Promote knowledge sharing and collaboration to strengthen team capability.
• Collaborate with R&D to conduct technical test work and evaluate results. Review and interpret reports to support product development and operational improvements.

Qualification & Requirements:

• Degree in Metallurgy/Chemical/Mineral Processing/Mechanical Engineering
• Sales and Marketing qualification would be an advantage
• Minimum 5 years' experience in a mineral processing environment