Senior Clerk :Administration at Beaufort West Municipality

JOB PURPOSE:

• The purpose of this post is to provide administrative and operational support to the Waste, Environment and Facilities Management Division through the coordination of information, records, customer service and departmental processes in order to ensure effective administration, efficient service delivery and compliance with municipal procedures.

MINIMUM REQUIREMENTS and EXPERIENCE:

• Grade 12; Computer Literacy: MS Office; Performs complex administrative functions which require specialized knowledge; and Operates under limited supervision; 2-5 years’ relevant experience.

COMPETENCIES: MSR Page 52 – Level 2
Core Professional Competencies: 

• Written Communication 
• Oral Communication 
• Attention to Detail
• Influencing 
• Ethics and Professionalism 
• Organizational Awareness 
• Problem Solving
• Planning and Organising

Functional Competencies: 

• Business Processes 
• Use of Technology 
• Data Processing & Analysis
• Public Service Orientation

Competencies: 

• Interpersonal Relationships 
• Communication 
• Service Delivery Orientation 
• Client Orientation and Customer Focus

Personal Competencies:

• Action Orientation 
• Resilience 
• Change Readiness 
• Cognitive ability
• Learning orientated Management

Leadership Competencies: 

• Impact and Influence 
• Team Orientated 
• Direction Setting
• Coaching and Mentoring

KEY PERFORMANCE AREAS:

• Controls the administrative requirements associated with the Directorate
• Monitors the consolidation, processing and presentation of functional information
• Co-ordinates the administrative dimension associated with the processing of related queries and complaints at the Call Centre
• Controls workflow processes and output levels of administrative personnel
• Performs specific activities associated with providing support to line functions
• Informal Reporting, Formal Reporting and Production of Documents
• Provide comprehensive administrative support for Waste Management, Cemetery Services, Parks and Facilities Management, including records management, client administration, data capturing and general office administration
• Administer cemetery services, burial records, public facility bookings and related administrative processes
• Provide administrative and operational support to waste management, parks and facilities maintenance teams
• Provide administrative support for departmental projects, environmental programmes and operational initiatives
• Provide administrative and logistical support for environmental awareness campaigns and waste minimization programmes.
• Ensure compliance with municipal policies and environmental legislation while providing frontline customer service
• Perform any other related duties as instructed by Supervisor