Senior Cloud Account Manager at First Distribution

MAIN PURPOSE OF POSITION:

• Create long-term, trusting relationships with customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities and the onboarding of new partners. Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. Liaise with cross-functional internal teams (including Customer Service and Brand departments) to improve the entire customer experience. Should collaborate with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.

Senior Cloud Account Manager Job Duties and Responsibilities.

Sales and Account Management of FD’s First for Cloud offerings to MSP Allocated Reseller Database

• Driving targets based on monthly GP targets on allocated accounts.
• Sales, Business Development, and Knowledge Transfer of Cloud offerings to allocated accounts.
• Recruit and onboard additional resellers
• Expand product offerings within existing resellers.
• Driving reseller business and marketing strategy to enable the expansion of the FD brand portfolio within existing and new targeted ac- counts.
• Understand reseller strategy, programs, and complete portfolio of products.
• Sales Certifications to be current on all brands and maintained.
• Regular Business Review Sessions with Brand and Presales (FD)
• Regular Pipeline Status of projected deals and probability of deal status
• Report opportunity details to the Sales manager on a regular basis showing deal progression and pipeline creation using Customer Relation- ship Management system. Discuss KPI and Target tracking weekly.
• Track and forecast, Partner Activities and status of activities achieved.
• Feedback on brand performance and measure success will be discussed in regular meetings with the sales manager.
• Engage and communicate Brand updates to Resellers.
• Attend regular Brand discussions, planning, pipeline, and update sessions with the Brand team.
• Build and manage relationships with Key Resellers and FD Brand and Presales teams.
• Be the Central point of contact for all resellers on Vendor Programmes (e.g. partner programs, incentive programs, and rebate programs). Loop in the FD Brand manager for support
• Ensure the satisfactory execution of the Reseller business strategy plan.
• Attend Reseller meetings, 2-3 per day.
• Attend Vendor Conferences
• Demonstrate sales growth.
• Ensure that sales targets are achieved and report any deviations with detailed reasoning.

Marketing Management

• Attend marketing planning sessions with the brand manager and marketing hub (FD). Help to drive initiatives for the Top Partner list.
• Encourage reseller awareness and attendance of all FD events and initiatives.

People Management

• Managing reseller's expectations by engaging with operations, Brand, and Pre-sales teams to support all Reseller requests.
• Attend training provided by Vendors to become totally self-sufficient in the sales of products.

REQUIREMENTS

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Minimum Qualifications :

• Matric
• Information Technology Diploma
• 3 years of IT Sales experience specifically in the Cloud and Hosting industry.

 Skills and Abilities:

• Strong Self Motivational and Empowerment skills
• Strong Communication Skills
• Strong Relationship and Self-Management Skills
• Takes Initiative
• Works well with all kinds of people
• Remains calm under pressure