Senior Consultant - Customer Strategy & Design at Deloitte

Job Description

• As a Senior Consultant you will support the engagement Manager in the delivery of services to our clients on delegated engagements / projects within Customer Strategy and Design.

Key Responsibilities:

• Actively support the delivery of Customer Strategy and Design projects focused on:
• Customer strategy
• Segmentation
• Product innovation & design, product strategy management & delivery,
• Growth strategy
• Proposition design
• Research & insights
• Customer centred operating models
• Data and analytics
• Digital marketing
• Pricing & promotions
• Experience design
• Leading all aspects of analysis, including managing self and work streams across a range of clients.
• Gather and interpret client requirements in order to deliver exceptional quality to our clients by leveraging CS&D tools, methodologies and ways of working.
• Execute initiatives efficiently and effectively, whether it be facilitating a strategy session, presenting key findings, modelling a business case, building a dashboard, optimising a customer journey or researching global best practice
• Problem-solve in unstructured environments where the diagnosis and solution may not be clear and lateral thinking is required.
• With the support and oversight of team members, you will take a leadership role on your work streams, overseeing teams to produce client deliverables and coaching team members.

Qualifications
Minimum qualification:

• Tertiary qualification in Business, Finance, Accounting, Data or Computer Science, Engineering or related
• Industry-specific qualifications or an equivalent

Experience Required:

A total of 4+ years working experience within a client facing environment with focus on:

• Deep functional knowledge in one or more of the following areas:
• Customer strategy
• Segmentation
• Product innovation & design, product strategy management & delivery,
• Growth strategy
• Proposition design
• Research & insights
• Customer centred operating models
• Data and analytics
• Digital marketing
• Pricing & promotions
• Experience design
• Experience within a tier-one professional services firm working across Strategy projects with multi-disciplinary teams

General

• Soundly skilled in providing vision and strategy for client proposals
• Excellent report writing skills
• Emerging mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus