Senior Credit Controller at Emeris College

• Emeris is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).
• Emeris, Online Centre in Waterfall (Midrand) has a vacancy for a Senior Credit Controller.

Duties and Responsibilities:      

Administration/Collections/Handovers

• Processing of adjustments in line with supporting documents provided by credit controller team. Ensure adjustments are reviewed, accurate, valid and complete.
• Accurately processing of weekly banking from the cash office (Credit/Debit /Cash Payments).
• Support Debtors Manager and National Senior Credit Controller in ensuring the campus team achieves set target for set period and proactively engage with National Senior Credit Controller in directing team activities to meet set targets.
• Support Debtors Manager and National Senior Credit Controller with regards to overseeing the formal performance improvement plan (PIP) of credit controller team when necessary and track requirements as set out in the plan.
• Responsible for oversight and supervision of credit controller team functions, deliverables, quality and output. Excalibur to be specifically used by entire team. Report back to National Senior Credit Controller on team functions and performance.
• Responsible for updating of bursary tracker and agreeing bursaries on tracker to what has been processed in D365 and SIS by credit controllers
• Attend to queries escalated by credit control Team.
• Investigation of credit balances.
• Assist with processing of applications for new students.
• Assist with Debt Collection as and when required.
• Negotiate and maintain payment arrangements and document Acknowledgement of Debt (signed off by Head: Finance /Debtors Manager).
• Issue letters pertaining to suspension and de-registration or as requested by National Senior Credit Controller
• Assist with Pre-Legal accounts/ handovers as and when required.             

Bank Statements & Payment Allocations

• Accurate processing of daily bank statements. Campus Credit Control Team will assist as and when required.
• Ensure all debit orders returned unpaid from the bank are dealt with immediately by credit controller team. Re-activation of failed debit orders.
• Accurate processing of unallocated payments.
• Processing of debit orders on the Absa banking system (1st /15th/ 25th ) of each month.
• Distributing of payment batches on D365
• Accurate processing of legal payments on pre-legal accounts (active/bad debt write off's).
• Identifying payments for other campuses and escalating to Head: Finance to process transfer.
• Accurate processing of card payments.
• Send daily Unidentified Payments on ABSA Template to Finance Manager for investgation
• After receiving feedback on Unidentified Payments from ABSA, process allocations and make notes on Excalibur                          

Customer Service                                                                                                 

• Communicates with internal departments as and when required in order to maintain an accurate position on students accounts.
• Attend to walk in account payers/academic queries. Ensure calls adequtely routed and attended to by credit controllers
• Build sustainable relationships and trust with students/account payers through open and interactive communication.
• Handle account payers complaints, provide appropriate solutions and alternatives.
• Manage IIE Assist tickets and distribute to Team together with National Senior Credit Controller based on age analysis

Quality Management And Reporting

• Debit order management (Loading, removing, adding fees, reporting)
• Accurate allocations- sending weekly report to Head: Finance and Debtors Manager highlighting what was sent to ABSA, Pending allocation/transfer to another campus (Indicate campus).
• Provide feedback to National Senior Credit Controller/Debtors Manager on Credit Balances Monthly.
• Provide feedback to National Senior Credit Controller/Debtors Manager on Status of Suspensions and Cancellations/De-Registrations.
• Monitoring fee credits/ bursaries processed on accounts. Reporting any discrepancies to Head: Finance and Debtors Manager. Tracking reversals and providing reason on approval of adjustment.
• Auditing adjustments for accuracy and detail before processing.

Competencies required:                                                                                                         

• Knowledge of Full Function Credit Control.
• Knowledge of Accounts Receivables/Debit Orders /Bank Statements
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments
• Good Interpersonal skills/Customer Service driven.
• Analytical and Problem solving skills
• Sound numerical skills
• Best suited to a friendly, organised person who works accurately and is able to handle pressure
• Honest, trustworthy and ethical
• Time management skills
• Team management
• Ability to produce basic reports using Microsoft Office

Minimum Qualification Requirements:

• Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous

Minimum Work Experience Requirements:

• Minimum of 2 years Supervision experience, Minimum of 3 years credit control experience