Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.
With 13 campuses across South Africa and over 90 on-campus and distance programmes to choose from...
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- Emeris is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).
- Emeris, Online Centre in Waterfall (Midrand) has a vacancy for a Senior Credit Controller.
Duties and Responsibilities:
Administration/Collections/Handovers
- Processing of adjustments in line with supporting documents provided by credit controller team. Ensure adjustments are reviewed, accurate, valid and complete.
- Accurately processing of weekly banking from the cash office (Credit/Debit /Cash Payments).
- Support Debtors Manager and National Senior Credit Controller in ensuring the campus team achieves set target for set period and proactively engage with National Senior Credit Controller in directing team activities to meet set targets.
- Support Debtors Manager and National Senior Credit Controller with regards to overseeing the formal performance improvement plan (PIP) of credit controller team when necessary and track requirements as set out in the plan.
- Responsible for oversight and supervision of credit controller team functions, deliverables, quality and output. Excalibur to be specifically used by entire team. Report back to National Senior Credit Controller on team functions and performance.
- Responsible for updating of bursary tracker and agreeing bursaries on tracker to what has been processed in D365 and SIS by credit controllers
- Attend to queries escalated by credit control Team.
- Investigation of credit balances.
- Assist with processing of applications for new students.
- Assist with Debt Collection as and when required.
- Negotiate and maintain payment arrangements and document Acknowledgement of Debt (signed off by Head: Finance /Debtors Manager).
- Issue letters pertaining to suspension and de-registration or as requested by National Senior Credit Controller
- Assist with Pre-Legal accounts/ handovers as and when required.
Bank Statements & Payment Allocations
- Accurate processing of daily bank statements. Campus Credit Control Team will assist as and when required.
- Ensure all debit orders returned unpaid from the bank are dealt with immediately by credit controller team. Re-activation of failed debit orders.
- Accurate processing of unallocated payments.
- Processing of debit orders on the Absa banking system (1st /15th/ 25th ) of each month.
- Distributing of payment batches on D365
- Accurate processing of legal payments on pre-legal accounts (active/bad debt write off's).
- Identifying payments for other campuses and escalating to Head: Finance to process transfer.
- Accurate processing of card payments.
- Send daily Unidentified Payments on ABSA Template to Finance Manager for investgation
- After receiving feedback on Unidentified Payments from ABSA, process allocations and make notes on Excalibur
Customer Service
- Communicates with internal departments as and when required in order to maintain an accurate position on students accounts.
- Attend to walk in account payers/academic queries. Ensure calls adequtely routed and attended to by credit controllers
- Build sustainable relationships and trust with students/account payers through open and interactive communication.
- Handle account payers complaints, provide appropriate solutions and alternatives.
- Manage IIE Assist tickets and distribute to Team together with National Senior Credit Controller based on age analysis
Quality Management And Reporting
- Debit order management (Loading, removing, adding fees, reporting)
- Accurate allocations- sending weekly report to Head: Finance and Debtors Manager highlighting what was sent to ABSA, Pending allocation/transfer to another campus (Indicate campus).
- Provide feedback to National Senior Credit Controller/Debtors Manager on Credit Balances Monthly.
- Provide feedback to National Senior Credit Controller/Debtors Manager on Status of Suspensions and Cancellations/De-Registrations.
- Monitoring fee credits/ bursaries processed on accounts. Reporting any discrepancies to Head: Finance and Debtors Manager. Tracking reversals and providing reason on approval of adjustment.
- Auditing adjustments for accuracy and detail before processing.
Competencies required:
- Knowledge of Full Function Credit Control.
- Knowledge of Accounts Receivables/Debit Orders /Bank Statements
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments
- Good Interpersonal skills/Customer Service driven.
- Analytical and Problem solving skills
- Sound numerical skills
- Best suited to a friendly, organised person who works accurately and is able to handle pressure
- Honest, trustworthy and ethical
- Time management skills
- Team management
- Ability to produce basic reports using Microsoft Office
Minimum Qualification Requirements:
- Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous
Minimum Work Experience Requirements:
- Minimum of 2 years Supervision experience, Minimum of 3 years credit control experience
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- The purpose of the Financial Administrator: Cashbook and Credit Control role is to efficiently and effectively process daily bank statements, investigate and follow up on unallocated amounts resulting in timeous processing/ resolution of unallocated amounts as well as complete and accurate processing of monthly debit orders for student accounts. This role also requires management of financial assistance and specific bursaries from application to approval and processing in SIMS/ financial system with regular reporting. During registration timely and accurate cashbook processing is critical coupled with running AVS (account verification service) checks on banking details supplied, processing of pre-reg payments timeously, preparation of pro-forma invoices and performing a reconciliation of bursaries between SIMS, D365 and supporting documentation.
Duties and Responsibilities:
Financial Assistance and Bursary Management
- Review, process and conclude bursary/ financial assistance applications against list of supporting documentation required
- Engagement with external funding suppliers as and when required for approved applicants who require funding. Including issuing of invoices, payment tracking and submitting commission payment requests to payments team
- Management of communication and confirmation of acceptance with applicants.
- Tracking of status of applications
- Management of bursaries with automatic rollover
- Management of SETA Bursaries
- Enrolment of Students who are approved for financial assistance
- Communication and reporting to campuses on applications, approvals, tracking and status of applications weekly/ monthly/ as required
Cashbook and Debit Orders
- Accurately processing of daily bank statements and escalation of all unknown payments to the bank for resolution. Accurately processing of unallocated payments to student accounts
- Accurately processing of weekly banking from the cash office (Credit/Debit card payments)
- Identifying payments for other campuses, processing of required journal and escalating to Line Manager approval and posting (NSCC and HF where required)
- Preparation of payment batches in D365 for Line Manager approval and posting (NSCC and HF where required)
- Processing of debit orders on the Absa banking system and or D365 (H2H) (1st /15th/ 25th ) of each month .
- Ensure all debit orders returned unpaid from the bank are dealt with immediately by credit controller team and NSCCs
- Managing and maintaining ABSA Template Distributions to ABSA and to the campus's - twice weekly
- Ad Hoc administration as and when required
Registration
- Timely receipting of daily cashbooks and unallocated payments
- Preparation of pro-forma invoices and receipting of app and pre-regs fees in SIMS where due to EFT payments/ payments made outside of the application portal
- Processing of pre-reg fees to student accounts once enrolled
- Processing of accepted and approved bursaries and concessions
- Conversions of accounts from Full Settlement to TERMS in system
Quality Management, Projects and Reporting
- Ensure that all trackers related to department administration is maintained and updated
- Maintain effective communication with both internal and external stakeholders regarding payment allocations and bursaries/concessions statuses
- Assistance with collating and consolidating information for reports and confirming the accuracy thereof
- Assistance with projects and other requirements related to the role and for the benefit of business
- Assistance with training and upskilling business and peers
Minimum Educational Requirement:
- Minimum of Matric/ Financial Qualification ( Certificate /Diploma) advantageous
Minimum Work Requirement:
- Minimum of 3-5 year's finance experience
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- Emeris Durban North Campus has a vacancy for a Lecturer: Finance & Accounting.
Duties and Responsibilities:
Lecturing
- Lecture on programmes (must lecture on an IIE qualification) across various modes of delivery where relevant.
- Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery.
Lecturer Development and Support
- Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations.
Student Development & Support
- Championing/leading and managing academic development and support for a specific programme and its students.
- Tracking student success and implementing support interventions where required.
Research & Scholarship
- The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards The IIE’s Varsity College achieving its annual research output targets.
Competencies / Skills required:
- Superior communication (written and verbal) and organisational skills.
- Demonstrated ability to manage work and self proactively.
- Able to demonstrate a proven track record of effective teaching in subject area based on a reflective practice.
- Able to demonstrate the ability to manage relationships with managers and staff effectively in terms of motivation, quality and performance.
- Passion for Customer Service.
- Experience in the use of technology to enhance learning is an added advantage.
Minimum Qualification Requirement:
- Qualified CA(SA)
- Master’s Degree in the relevant field of study or studying towards Master's Degree is advantageous
Minimum Work Requirement:
- Minimum of 3 years Teaching and Learning experience (preferably in teaching environment)
- Lecturing experience in Auditing and/or Management Accounting and Finance.
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- Emeris, Sandton Campus has a vacancy for a Student Relations Specialist.
Duties and Responsibilities:
Student Registration and Academic Progression Counselling
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish to change within a semester, between semesters or between years of study.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out etc.) to ensure that the student is advised correctly.
- Supports the Senior Student Relations Specialist, Campus Deputy Head and/or Head: Academic Operations and/or Deputy Head: Academic Operations in co-ordinating the Retention Project on campus.
Active Student Engagement and Support
- Delivers the academic orientation programme for new and returning students by means of programme information presentations, an overview of pertinent academic policies and an outline of the academic year etc.
- Manages the dissemination of student related policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme Information Sessions by addressing students in class with a view to explain and induct the students on the relevant policies and procedures that govern student life on campus.
- Facilitates follow-up Programme Information Sessions by way of email broadcasts that occur throughout the year and that drip feed policy and procedure related information to the students as is deemed necessary by the Academic Operations department.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.
Student Query Resolution
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Student Relations Centre and escalates queries to the Senior Student Relations Specialist where appropriate.
- Captures details of all student contact made by the Student Relations Centre on the academic system.
- Provides various letters/documents that are generated from the academic system on request by students.
- Assists with unresolved queries from The Student HUB and escalates queries to the Senior Student Relations Specialist where quires require further attention.
- Assists with the roll out of all relevant customer related surveys.
Cross Departmental Query Resolution
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.
Team Support, General & System Administration
- Responsible for ensuring all student notes are captured in the academic system.
- Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
- Identifies and flags student query trends and escalates these identified trends to the Senior Student Relations Specialist where required.
- Supports other members of the Student Relations Centre team to ensure and drive the efficient resolution of student queries.
- Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Student Relations Centre.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.
Competencies Required:
- Advanced Interpersonal and communication skills
- Computer proficiency
- Planning & time management skills
- Results driven and able to handle pressure
- Professionalism
- Empathy
- Customer service driven/focused
- Advanced administrative and organisational skills
Minimum Education Requirements:
- Minimum of a National Diploma/Advanced Certificate (NQF Level 6)
- Advanced Diploma or Degree (NQF Level 7) is advantageous.
Minimum Work Experience Requirements:
- Minimum of 2 years administrative and customer service experience.
- 1 year of operational management/ project management experience.
Method of Application
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