1Life Insurance, South Africa’s #1 direct life insurer*, is on a mission to change lives for the better.
Our insurance products, content & tools will help you take the first step towards building generational wealth today, ensuring a better life for your family tomorrow.
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Key Responsibility Areas / Duties
- Complaint Administration and Record Management
- Capture, update, and maintain complaint records across internal systems.
- Ensure accuracy and completeness of complaint data and supporting documentation.
- Monitor and track complaint statuses to ensure records remain up to date.
- Assist with quality checks on complaint information and case files.
- Maintain electronic filing systems and ensure proper recordkeeping practices.
Reporting and Data Management
- Extract data from various systems for reporting purposes.
- Compile daily, weekly, and monthly complaint reports.
- Assist in preparing management information and performance reports.
- Analyse data for trends and exceptions where required.
- Ensure accurate and timely submission of reports to relevant stakeholders.
Stakeholder Engagement and Follow-Up
- Follow up with internal stakeholders regarding outstanding complaint actions.
- Coordinate communication between the Resolutions Team and relevant departments.
- Monitor turnaround times and escalate overdue actions where necessary.
- Assist with gathering information and supporting documentation required for investigations and resolutions.
- Build and maintain positive working relationships with stakeholders across the business.
Operational Support
- Provide general administrative support to the Resolutions Team.
- Assist with complaint allocation and workflow tracking.
- Support process improvements aimed at enhancing operational efficiency.
- Adhere to all internal controls, policies, and regulatory requirements.
- Assist the team in meeting service level agreements and departmental targets.
Core Competencies
- Attention to detail and accuracy
- Strong administration and recordkeeping skills
- Good verbal and written communication skills
- Ability to work systematically and meet deadlines
- Strong organisational and planning skills
- Proactive approach to problem-solving
- Ability to analyse and interpret data
- Customer-focused mindset
- Ability to work effectively in a team environment
- Adaptability and willingness to learn
- Professionalism and accountability
Personal Characteristics
- Self-motivated and eager to learn
- High level of integrity and confidentiality
- Strong sense of responsibility and accountability
- Detail-oriented with a commitment to quality
- Professional and customer-centric approach
- Ability to work under pressure and manage multiple tasks
- Strong interpersonal skills
- Proactive and solution-focused mindset
- Reliable and dependable
- Positive attitude and willingness to support the team
Requirements
Experience and Qualifications
- Degree or Diploma in Business Administration, Commerce, Management, Customer Service, Legal Studies, or a related field
- Recent Graduate
- Basic to intermediate competency in Microsoft Office (particularly Excel, Outlook, and Word)
- Strong verbal and written English communication skills
- Demonstrated ability to work with data and reports will be advantageous
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Key Responsibility Areas / duties
- Supports the collection, analysis, and reporting of customer insights
- Collect and organise customer and business data.
- Assist with analysing data to identify trends, issues, and opportunities.
- Support customer research activities, including surveys and feedback analysis.
- Conduct data and process audits to ensure information is accurate and complete.
- Prepare reports for stakeholders.
- Monitor and track key customer and business performance measures.
- Help identify customer needs, concerns, and areas for improvement.
- Assist with customer experience projects.
- Present findings and insights in a clear and simple manner.
Core Competencies
- Good analytical and problem-solving skills.
- Strong attention to detail.
- Good understanding of research methodologies.
- Basic knowledge of data analysis and reporting.
- Good communication and presentation skills.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
- Ability to work independently and as part of a team.
- Willingness to learn and take initiative
Personal Characteristics
- Self-assertive
- Self-motivated
- A high sense of responsibility
- A quick learner who is passionate about quality
- Pro-active nature
- Professionalism
Requirements
Experience and Qualifications
- A Degree or Diploma in Marketing/Research Psychology/Sociology/Social Sciences
- Basic level competency in Microsoft Office
- Strong verbal and written English communication
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Key Responsibility Areas / duties
Data Collection and Anaylsis
- Conduct research using primary data sources and select information needed for the analysis of key themes and trends.
- Keep track of risk parameters, identify more deviations and assist with mitigation factors.
- Proactively seek trends with adverse risk effects and ensure the relevant stakeholders are informed continuously on developments.
- Identify business requirements, needs, processes and possible associated solutions using industry standards methods, models and formats.
- Ensure reports provided on research conducted and recommendations made are relevant and appropriate considering impact on business, customer & cost.
Risk Management Analysis
- Keep track of risk parameters, identify deviations and report them to more senior colleagues.
- Work within established risk management systems and processes. Collaborate to ensure Risk log is comprehensive, up to date and reflects the losses, near misses and external events that could impact our environment.
- Ensure incident information is comprehensive and correct and that the controls manage the risk appropriately.
- When required, ensure that internal audit findings are tracked to resolution and progress is monitored.
- Assist the team with Risk Administration and coordination.
- Implementation of new processes and systems to enhance current administration processes
Internal Client Relationship Management
- Build effective working relationships within the internal client organisation and contribute to the management of the partnering relationship.
- Deliver high-quality professional services within established routines or as part of agreed projects.
Compliance
- Be able to identify non-compliance issues and participate to provide possible solutions/recommendations to ad hoc problems within an assigned unit or discipline.
- This would require working under guidance and within existing compliance systems. Contribute towards regulatory compliance within the Risk Function.
Data Management
- Use data management systems to access specific information as and when required. Ensure maintenance of data integrity on internal risk management software
Core Competencies
- Pro-activeness to resolve challenges soonest
- Attention to detail to ensure accuracy
- Data collection and analysis
- Good listening skills
- Excellent communication skills
- Ability to adapt to change easily
- -Problem solving ability
- Excellent planning and organising skills
- Ability to work systematically
- Excellent recordkeeping skills
- Positive attitude
- Willingness to assist and grow
Personal Characteristics
- Self assertive
- Self motivated
- A high sense of responsibility
- A quick learner who is passionate about quality
- An excellent sense of organizing and working systematically
- Plans and Aligns
- Communicates Effectively
- Ensures Accountability
- Being Resilient
- Pro-active nature
- Professionalism
Requirements
Experience and Qualifications
- Grade 12/ SAQA Accredited Equivalent (Essential)
- Diploma in risk management (Advantageous)
- FAIS Accreditation (Advantageous)
- Relevant 3-year Business Management or insurance industry related degree
- Recent Graduate
- Basic level competency in Microsoft Office
- Strong verbal and written English communication
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what you will gain:
- Monthly stipend
- Practical workplace experience
- Exposure to project coordination withing insurance industry
- Mentorship and professional development
- Opportunity to build your career in project management
Key Responsibility Areas / Duties
- Data Management and Reporting: Collect, validate, and maintain data from various business systems; prepare routine and ad-hoc reports; ensure data accuracy.
- Data Analysis and Insights: Analyse trends, patterns, and anomalies; support KPI monitoring and dashboard development.
- Process Improvement and Automation: Support reporting automation and continuous improvement initiatives.
- Stakeholder Support: Respond to reporting requests and data-related queries.
- Governance and Compliance: Adhere to data governance, confidentiality, and reporting standards.
Requirements
Qualifications
- Degree or Diploma in Statistics and Mathematics, Informatics, Data Science, Computer Science, Business Analytics, or any data science-related qualification.
- Basic knowledge of Power BI, SQL, Python, R, or similar analytical tools is advantageous.
Core Competencies
- Strong analytical and numerical ability
- High attention to detail and accuracy
- Problem-solving and critical-thinking skills
- Data interpretation and reporting ability
- Good communication and presentation skills
- Ability to manage multiple tasks and deadlines
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what you will gain:
- Monthly stipend
- Practical workplace experience
- Exposure to project coordination withing insurance industry
- Mentorship and professional development
- Opportunity to build your career in project management
Claims Administration Internship (12 Months)
Purpose
- Obtain and capture information from the life insured, beneficiaries or designated persons for the purpose of registering a life or funeral claim. To advise of the possibility of a claim decline, and provide information as to the claims process, and value-added services such as the repatriation benefit. To follow up on outstanding documents from claimants and ensure that headstone benefits are processed within SLA.
Key Responsibility Areas / duties
Administration
- Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility
- Provide best practice support to customers on the administration process requirements and other departmental systems, inline with claims policy, rules and SLAs
Data Management
- Support others by working on a variety of data management tasks.
- Provide Claims Assessors with the necessary assistance in gathering information/documents as and when required
Document Preparation
- Use standard office software to carry out basic formatting on letters, memoranda and routine reports.
Handling Enquiries and Correspondence
- Answer the telephone and assist callers or those making varied enquiries by email or mail with any basic requests for information, directing more complex matters to colleagues as necessary.
Handling Enquiries and Correspondence
- Answer the telephone and assist callers or those making varied enquiries by email or mail with any basic requests for information, directing more complex matters to colleagues as necessary.
External Communication
- Create positive experiences for clients by interacting courteously with them.
Customer Service
- Carry out standard customer service activities and handle simple customer enquiries.
Customer Management (External and Internal)
- Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.
Customer Needs & Analysis
- Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.
Operational Compliance
- Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Work Scheduling and Operational Compliance
- Work according to an assigned schedule.
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Core Competencies
- Decision Quality
- Manages Complexity
- Plans and Aligns
- Customer Focus
- Communicates Effectively
- Ensures Accountability
- Drives Results
- Being Resilient
- Manages Conflict
- Collaborates
- Builds Networks
- Interpersonal Savvy
- Demonstrates Self-Awareness
- Action Oriented
- Instills Trust
- Attention to Detail
Requirements
Experience and Qualifications
- Recent Graduate with completed Degree
- Basic level competency in Microsoft Office
- Strong verbal and written English communication
Personal Characteristics
- Focus
- Need for Achievement
- Composure
- Optimism
- Empathy
- Confidence
- Persistence
- Self-motivated
- A high sense of responsibility
- A quick learner who is passionate about quality
- An excellent sense of organizing and working systematically
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what you will gain:
- Monthly stipend
- Practical workplace experience
- Exposure to project coordination withing insurance industry
- Mentorship and professional development
- Opportunity to build your career in project management
Requirements
- Degree in Project Administration or a related qualification
- Strong organizational and communication skills
- Good computer literacy (Microsoft Office)
- Ability to work well in a team and meet deadlines
- Eagerness to learn and grow professionally
- If you are motivated, detail oriented and ready to take the next step in your career, we'd like to hear from you!
go to method of application »
what you will gain:
- Monthly stipend
- Practical workplace experience
- Exposure to project coordination withing insurance industry
- Mentorship and professional development
- Opportunity to build your career in project management
Key Responsibility Areas / duties
- Learner Admin & Sales Systems
- Capturing of facts.
- Listening skills.
- Extracting and capturing of Data for reporting purposes.
- Read and write in as many of South African vernac languages.
- Continuous Enhancement of L&D and Preparation of Training Interventions
- Product training.
- Planning and preparing for training interventions and Induction, which includes meeting schedules and training attendance registers.
- Operational Execution
- Evaluation production in the funeral space.
- Adhering to targets and deadlines.
- Listening to funeral sales calls.
- Ability to capture data.
- Ability to work in a team environment.
Core Competencies
- Manage self, productivity, and time
- Attention to detail to ensure accuracy
- Good listening skills
- Excellent reading & Writing skills
- Ability to adapt to change easily
- Problem solving ability.
- Excellent organizing skills
- Ability to work systematically
- Excellent recordkeeping skills
- Positive attitude
- Willingness to assist and grow
Requirements
Experience and Qualifications
- Must have completed A Degree or Diploma in Administration/ HR/ Training/Psychology or related qualification
- Recent Graduate.
- Basic level competency in Microsoft Office.
- Strong verbal and written English communication.
Personal Characteristics
- Self-assertive
- Self-motivated
- A high sense of responsibility
- A quick learner who is passionate about quality
- An excellent sense of organizing and working systematically
- Pro-active nature
- Professionalism
- Honesty & Integrity
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Key Responsibility Areas / duties
Learner Management Systems
- Capturing of Employee Training Records.
- Managing of LMS.
- Extracting of Data for reporting purposes.
Continuous Enhancement of L&D and Preparation of Training Interventions
- Implementation of new processes and systems to enhance current administration processes
- Planning and preparing for training interventions and Induction, which includes meeting schedules and training attendance registers.
Operational Execution
- Department maintenance, and overall admin functions of the department.
- Logging calls with IT.
- Attending to monthly catering requirements, printing & stationary orders.
- Staying within budget parameters for the above.
- Adhering to the internal controls of L&D
- Pro-activeness in addressing admin needs & meeting deadlines.
- Building relationships with clients.
- Branding of Self & Department
- Ability to capture data for analytical reporting.
- Ability to work in a team environment.
Core Competencies
- Pro-activeness to resolve challenges soonest
- Attention to detail to ensure accuracy
- Good listening skills
- Excellent communication skills
- Ability to adapt to change easily
- Problem solving ability
- Excellent organizing skills
- Ability to work systematically
- Excellent recordkeeping skills
- Positive attitude
- Willingness to assist and grow
Personal Characteristics
- Self assertive
- Self motivated
- A high sense of responsibility
- A quick learner who is passionate about quality
- An excellent sense of organizing and working systematically
- Pro-active nature
- Professionalism
Requirements
Experience and Qualifications
- A Degree or Diploma in Administration/ HR/ Training/Psychology
- Recent Graduate
- Basic level competency in Microsoft Office
- Strong verbal and written English communication
go to method of application »
Key Responsibility Areas / duties
Talent Acquisition
- Assist Talent Administrator with new employee onboarding process.
- Assist Talent Advisors to book interview venues
- Assist Talent Administrator with new starts access cards.
- Conduct employment reference checks
- Assist the Talent team with project-related activities and ad hoc tasks as needed
Human Resources
- Perform other administrative duties assigned by the HR team.
- Assist HR Consultants with settling in interviews.
- Assist the HR team with project-related activities and ad hoc tasks as needed
Key Performance Indicators (KPIs)
- Timely completion of recruitment administration.
- Adherence to onboarding timelines.
- Quality and accuracy of HR reports.
- Participation in HR and Talent projects.
- Stakeholder satisfaction and service delivery standards.
Core Competencies
- Professionalism and integrity
- Customer service orientation
- Initiative and willingness to learn
- Planning and organising
- Problem-solving ability
- Adaptability and resilience
- Collaboration and teamwork
- Attention to detail.
Knowledge and Skills
- Basic understanding of HR principles and employment practices.
- Good administrative and organisational skills.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to handle confidential information professionally.
- Good interpersonal and stakeholder management skills.
- Ability to work independently and within a team.
Requirements
Experience and Qualifications
- Grade 12/ SAQA Accredited Equivalent (Essential)
- Certification in any HRIS (Advantageous)
- HR or related Degree/Diploma (Essential)
- Recent Graduate
- Basic level competency in Microsoft Office
- Strong verbal and written English communication
Method of Application
Use the link(s) below to apply on company website.
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