Senior Credit Controller at IQbusiness

• We are searching for a collections specialist. The person for this role will need to resolve customer queries,  conduct credit checks on new customers, resolve problems in relation to invoice payments, and reconcile complex month-end accounts. They must also report to management on outstanding issues, whilst highlighting potential debtor problems.

Customer Queries Resolution

• Customer Queries Resolution with agreed turnaround times.
• End-to-end query resolution with correct escalation path and feedback to the business and external customers.
• Do all the investigation on customer queries.

Monthly Customer invoicing

• Prepare trend analysis of client invoices with the objective to pick up anomalies.
• Investigate and report all invoicing abnormalities identified.
• Review a root cause analysis on credit notes issued to assist in defining corrective action to avoid repeats.

Debtors Management:

• Run weekly age analysis and monitor balances.
• To handle disputed accounts and negotiate with clients to bring payment in line with terms.
• Follow up on legal procedures and monitor the progress of handed-over accounts.
• Do forecasts on a weekly / bi-weekly and monthly basis.

Risk Management

• Ensure the credit risk exposure is within the acceptable risk
• Ensure compliance with the client's credit risk framework.
• Manage working capital within required parameters and Operating budgets.

Reporting

• Prepare provision for credit notes monthly.
• Prepare cashflow reports within the deadline.
• Closing receivable month-end and report/recons (Sub-Ledger to GL).

Customer Relationship

• Ensuring that client queries are resolved within agreed SLAs, TAT, and set guidelines.
• Attend client meetings to speedily resolve outstanding queries, so that the client can pay within stipulated timelines (payment terms).
• Provide accurate advice and education to customers to ensure adherence to all standards and operating practices.
• Deliver first-time-right service excellence by displaying the client brand values to customers during all customer interactions- all forms.

Education

• Matric
• Diploma/Certificate/degree preferable