Senior Data and Analytics Customer Engineer at Microsoft

About the job

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Data & Analytics Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their Data & Analytics specialisation. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides pro-active support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the CSAM/account team. Customer Engineer services can be delivered either remotely or on-premises.

Responsibilities

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.

About half your time will be spent in Support Management activities such as proactive account management, spot performance issues, analysis of customer needs and dealing with any technical issues or problems and solving them. You’ll be part of a larger virtual account team and get to work in partnership with them to strengthen targeted customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.

You will also be involved in wider Support Execution which means lots of Teamwork to help our customers (and your colleagues) to be more successful. Therefore, we look for people who enjoy collaboration and can spot opportunities in their customers for developing even greater business value and grow those customer/partner relationships effectively. Other interesting areas would be to develop awareness of competition, modifying IP and creating new content.

You will be working in a team where you are empowered to learn continuously with high levels of

personal accountability. Being an active contributor to the wider team is seen as a strength, encouraged and rewarded.

You’ll contribute to customer/partner change management and adoption initiatives, mapping adoption and optimization of Microsoft technology solutions to your customer/partner requirements, innovating by focusing on industry solutions, and sharing your successes with others in a high performing team.

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

• 7 Years + Database administration of MS SQL, DW required. (APS Administration Desired)

• 3 Years+ Date Estate Project Migration (5-7 completed projects)

• 2 Years+ Azure Data Platform Administration

• Deep Understanding of Modern Data Estate Technologies (SQL MI, Azure SQL DB, Synapse, Databricks et.)

• Certifications

  • Azure Data Fundamentals (DP-900)

  • Azure Database Administrator (DP-300)

  • Azure Data Engineer (DP-200/201)

• Customer Focus

• Design Thinking

• Stakeholder Orchestration

• Solution Demonstration

• Problem Solving

• Learning & Training

• Communicate Effectively

• Product & Technology Expertise

• Bachelor's Degree in Computer Science, Engineering, Business, or related field