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At Sage, we energise the success of businesses and communities around the world through the imagination of our people and smart technology. Sage provides small and medium sized organisations with a range of easy-to-use, online and cloud business management software and services - from accounting and payroll, to enterprise resource planning, customer relation...
Job Description
The EUC Support Senior Analyst provides first, second and third-tier support to colleagues for workstation (e.g. Windows, Mac/OSX) and Mobile (e.g. IOS, Android) applications, and hardware. The position interacts with other IT areas to restore service and/or identify and correct problems. Coordinates configuration/installation and general troubleshooting of PC hardware and software. May recommend systems modifications to reduce user problems. Works on tasks of moderate to high complexity, completing work in a timely fashion. Provides guidance and mentorship to junior colleagues. Contributes to internal and matrix projects impacting Colleague Services.
Key Responsibilities
Key performance indicators: (3-5 Max)
Skills, know-how and experience:
Must have:
Preferred:
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