Senior IT Service Delivery Manager at Hollard Insurance

Job Advert Summary    
Your duties & responsibilities

• Motivates staff, communicates clear expectations, holds staff accountable to deadlines
• Provides coaching and constructive feedback and recognition when appropriate
• Work in partnership with the Australian team to recognize high performers and propose relevant training initiatives.
• Plan, assign and oversee the activities of professional and technical personnel involved in the analysis, design, development, testing and implementation functions required to modify/create new software applications and/or install, implement and integrate software purchased from outside vendors
• Anticipate and recognise project scope changes, risks and constraints during project execution
• Review and approve all changes to production environment ensuring proper business sign-off occurs
• Provide guidance in the development of project documentation, inclusive of functional/technical requirements, test plans and implementation plans
• Promote Agile mindset and delivery practices
• Manage a team including hiring, reviews, and remediation recommendations
• Recognise opportunities to improve process efficiencies and works with the team through execution
• Review and analyse existing and proposed system business processes to ensure efficiency and effectiveness of those programs
• Ensure employees adhere to departmental (both existing and emerging) policies and procedures

Required Knowledge and Experience    
Your knowledge, skills & attributes

Knowledge acquired awareness and/or expertise

• Supervising application development teams
• Supervising application development/production support projects
• Supervising multiple/concurrent projects of varying sizes
• Review of and input on team's project documentation for completeness and accuracy
• Knowledge of formal project management methods as well as Agile solution delivery
• Experience with previous Guidewire, Duck Creek or other core Insurance platform implementation projects highly regarded

Skills acquired or inherent abilities

• Natural ability to lead and motivate the team
• Knowledge of ITIL framework and processes
• DevOps and DevSecOps training and/or experience
• Collaboration tools such as Jira, Confluence, Azure DevOps, Microsoft Teams
• Automation tools such as Jenkins, Selenium, Cruise Control, and Ant
• Experience in application security considerations including threat modelling, dynamic and static scanning, etc.

Attributes

• Drive, motivation and innovative thinking
• Strong desire to help others achieve within a team environment
• Professionalism
• Empathetic leadership ability with uncompromising focus on results
• A desire to establish a practice from the ground up and shape it for the future

Educational Requirements    
Qualifications (Formal study undertaken and completed)

• Bachelor’s degree in Information Technology or equivalent degree required.
• Five or more years leading the team of developers and/or testers.
• Working knowledge/ understanding of Gosu, SQL, Java, SOAP or Restful web services, JavaScript, XML, Git or a similar version control / source code management tool is desired.
• One or more years of insurance or financial industry background is desired.