Senior Legal Debt Collector (10111) at The South African Revenue Service (SARS)

Job Purpose

• To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by processing allocated complex debt cases within specific turnaround time applying advanced financial analysis in line with relevant policies and procedures, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

Minimum Functional Requirements

• Bachelor's Degree / Advanced Diploma (NQF 7) AND 5-7 years' experience in a Debt Management environment, of which 2-3 years ideally at functional specialist.

OR

• Senior Certificate (NQF 4) AND 10 years Debt Management experience.

Job Outputs:

Process

• Analyse & interpret all applicable financial statements, reports, and or liquidation & distribution accounts & make the necessary recommendations.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Plan and conduct complex and high value debt management cases within a project environment and finalise all legal steps.
• Plan and organise own work tasks within area of work.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Execute specialist input through investigation & opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.